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Cx Program Manager Jobs in Chicago, IL (NOW HIRING)

Energy CX

IT Systems Engineer

Chicago, IL · On-site

$110K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... Familiarity with vulnerability management programs and penetration testing coordination

Publicis Groupe Holdings B.V

Director, CX

Chicago, IL · On-site

$106K - $153K/yr

You will provide functional management for Insights and Strategy and collaborates on a cross ... Ensure consistent communication of client vision and the vision for all marketing programs for ...

Publicis Groupe Holdings B.V

Director, CX

Chicago, IL · Hybrid

$106K - $153K/yr

You will provide functional management for Insights and Strategy and collaborates on a cross ... Ensure consistent communication of client vision and the vision for all marketing programs for ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Chicago, IL

Cx Program Manager information

See Chicago, IL salary details

$39.7K

$110.7K

$161.7K

How much do cx program manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for cx program manager in Chicago, IL is $110,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $136,500.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Chicago, IL? For Cx Program Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Chicago, IL look for? The top searched job categories for Cx Program Manager jobs in Chicago, IL are:
Cx Program Manager jobs near you
Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote

Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote

DivIHN Integration Inc

Deerfield, IL • Remote

Contractor

Posted 27 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

 
Please apply or call one of us to learn more

For further inquiries about this opportunity, please contact our Talent Specialist, Sri Balan, at (630) 847-0953
 
Title: Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote
Duration: 6 Months contract with high chance of extension.
Location: Remote
 
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
 
Contract Details
• Part-time: 15–20 hours per week
 
Description:
Position Overview
The Senior Manager, Omnichannel Marketing and Customer Experience (CX), will play a pivotal role in shaping and executing integrated marketing strategies, driving brand growth, and aligning cross-functional teams. This part-time role (15–20 hours per week for 6 months) is ideal for a marketing leader with deep experience in omnichannel strategy, customer experience, and marketing execution. The position will report to the Global Strategic Marketing Omnichannel Lead. An 8-member team, with over 200 marketers across global sites.

Core Skills
• Omnichannel Strategy & Customer Experience (CX): Proven ability to design and scale integrated marketing systems with a focus on frictionless customer experiences.
• Strategic Leadership: Expertise in long-term planning, data analysis, and translating insights into actionable strategies that drive business growth.
• Executive Communication: Exceptional written and verbal communication skills, able to craft compelling narratives for executive audiences and other stakeholders.
• Relationship Building: Strong interpersonal skills, quickly establishing credibility and fostering collaboration across all levels and geographies.
• Operational Excellence: Advanced project management and organizational skills, focused on efficiency, accountability, and results.
 
Key Responsibilities
• Serve as a strategic partner to the Global Strategic Marketing Omnichannel Lead, managing priorities and ensuring alignment with business goals.
• Lead the development and execution of omnichannel marketing initiatives, including coordinating cross-functional Customer Experience (CX) pilot programs.
• Execute omnichannel marketing strategic priorities and campaigns as defined by inbound Briefs from marketing teams around the world in collaboration with Vantive internal teams (e.g. IT, Privacy, Legal, Regulatory, Communications, etc. In collaboration with Global Strategic Marketing) and external agency partners.
• Act as a key point of contact for internal and external stakeholders on omnichannel marketing initiatives, specifically Customer Experience (CX).
• Track progress against marketing KPIs and milestones using project management platforms (e.g. Monday.com, Maestro).
• Develop and refine executive communications, presentations, and updates for senior leadership.
• Looking for a Manager/ Senior Manager person from a regulated industry.
 
Qualifications
• 10+ years in senior marketing, brand leadership, or commercial operations, with a focus on omnichannel strategy and customer experience (CX).
• Demonstrated success scaling global brands, launching new categories, and leading integrated marketing systems in fast-paced, matrixed organizations.
• Strong strategic, analytical, and project management skills.
• Adaptable to using project management platforms such as Monday.com.
• Exceptional communication and interpersonal skills with proven ability to influence without authority.
• Experience uniting creative, sales, product, and operations teams around a clear point of view.
• Bachelor’s degree in Mass Communication/Media Studies or related field.
• Working on fulltime role would not be preferred. Experience working in an agency, with healthcare clients would be fine.
• Salesforce marketing cloud proficiency will be a nice to have.
 
Interview: 2 rounds

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.