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Cx Program Manager Jobs in Missouri (NOW HIRING)

Deloitte

Oracle Cx Technical Manager

Saint Louis, MO

$112K - $113K/yr

Translate business objectives into Oracle CX technical roadmaps, implementation plans, and program ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

Gainwell Technologies

Experienced CX Project Manager

MO · On-site +1

$81K - $115K/yr

Summary As an Experienced Project Manager, CX Launch at Gainwell, you will lead large-scale ... provider-focused program implementations. This role is accountable for ensuring operational ...

Deloitte

Oracle Cx Technical Manager

Kansas City, MO

$113K - $113K/yr

Translate business objectives into Oracle CX technical roadmaps, implementation plans, and program ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

Jobgether

The position combines technical ownership, programme delivery, and operational problem-solving in a ... Manage cross-functional programmes, track dependencies, communicate progress proactively, and ...

Clayco

Commissioning Manager

Saint Louis, MO · On-site

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Saint Louis, MO · On-site

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Saint Louis, MO · On-site

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Saint Louis, MO · On-site

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Saint Louis, MO · On-site

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Saint Louis, MO

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Saint Louis, MO · On-site

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Saint Louis, MO

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Saint Louis, MO · On-site

Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

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Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Missouri

Cx Program Manager information

See Missouri salary details

$36.1K

$100.8K

$147.3K

How much do cx program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cx program manager in Missouri is $100,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $124,300.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What job categories do people searching Cx Program Manager jobs in Missouri look for? The top searched job categories for Cx Program Manager jobs in Missouri are:
What cities in Missouri are hiring for Cx Program Manager jobs? Cities in Missouri with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Experienced CX Project Manager

Experienced CX Project Manager

Gainwell Technologies LLC

Kansas City, MO • On-site, Remote

$81K - $115K/yr

Other

Medical, Life, Retirement, PTO

Posted 13 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

106th of 186 rated software companies

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
As an Experienced Project Manager, CX Launch at Gainwell, you will lead large-scale customer experience (CX) initiatives across contact center, mailroom, data entry, back-office operations, and provider-focused program implementations. This role is accountable for ensuring operational readiness and successful delivery across cross-functional teams-from planning through go-live, hypercare, and transition to steady-state operations-while driving alignment across business, operational, and technology workstreams.
Your role in our mission
  • Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations
  • Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones
  • Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations
  • Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables
  • Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are aligned to CX requirements
  • Validate readiness beyond status reporting, confirming teams meet defined launch criteria prior to go-live
  • Coordinate and oversee go-live and stabilization activities to support successful service delivery and performance outcomes
  • Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements, without direct ownership of technology delivery
  • Ensure CX requirements and workflows are represented, protected, and aligned across all cross-functional and technology-dependent workstreams
  • Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are clearly understood and addressed
  • Lead governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment
  • Communicate complex information, risks, and tradeoffs clearly and concisely to senior leadership and clients
  • Drive continuous improvement in CX launch methodologies, standards, and operational readiness processes
  • Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices
  • Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement

What we're looking for
  • 8+ years of project management experience in BPO, contact center, back-office operations, and/or provider-facing program environments (e.g., Medicaid, healthcare operations)
  • Demonstrated experience leading complex, cross-functional initiatives across business, operational, and technology teams
  • Strong ability to develop and manage integrated project plans, including dependency mapping, resource planning, and critical path management
  • Expertise in project scoping, risk management, issue resolution, and governance frameworks
  • Proven ability to influence and drive accountability across stakeholders without direct reporting authority
  • Strong executive communication skills, with the ability to clearly present status, risks, impacts, and tradeoffs to senior leadership and clients
  • Experience partnering with technology teams to support operational delivery, with strong understanding of system dependencies without direct ownership of technology development
  • Strategic mindset with the ability to translate business objectives into actionable project plans and measurable outcomes
  • Experience supporting healthcare or Medicaid programs, including member-facing and provider-facing operations

What you should expect in this role
  • Remote position (US only)
  • Opportunities to travel through your work (0-10%)
  • Video cameras must be used during all interviews, as well as during the initial week of orientation
  • The deadline to submit applications for this posting is 6/30/2026

The pay range for this position is $81,100.00 - $115,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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Benefits

Hours and flexibility

Workplace

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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