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Cx Program Manager Jobs in Maryland (NOW HIRING)

Support commissioning (Cx) activities and measurement and verification (M&V) planning related to ... Manager (CEM) preferred. * Experience supporting energy efficiency projects, ESPC or UESC programs ...

$78K - $90K/yr

Key Responsibilities 1. Roadmap & Program Ownership (The "PM" Lens) * End-to-End Delivery: Drive ... CX" Lens) * Process Mapping: Document "As-Is" and "To-Be" global processes using visual tools such ...

Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challengesand ... Maintain accurate activity tracking, pipeline management, and reporting in Salesforce * Meet and ...

Electrical Project Engineer

Columbia, MD · On-site

$88K - $128K/yr

Support commissioning (Cx) activities and measurement and verification (M&V) planning related to ... Manager (CEM) preferred. * Experience supporting energy efficiency projects, ESPC or UESC programs ...

... other program vendors (AE, Cx, Inspections, PMQS, QRA) including presenting proposals to head office for purchase order approval, approving invoices, and final closeout. • Manage the QS firm ...

Customer Experience (CX); Managing Sales Teams; Sales Objectives; Coaching; Retail Sales; Store ... Targeted Commission: $9.13 Our sales compensation programs offer the potential for significant ...

Senior Network Engineer

Bethesda, MD · On-site

$111K - $152K/yr

... CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healt ... Provide program management assistance and contribute input to help manage project schedules, risks ...

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Cx Program Manager information

See Maryland salary details

$37.4K

$104.3K

$152.4K

How much do cx program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for cx program manager in Maryland is $104,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $128,600.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Maryland? For Cx Program Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Maryland look for? The top searched job categories for Cx Program Manager jobs in Maryland are:
What cities in Maryland are hiring for Cx Program Manager jobs? Cities in Maryland with the most Cx Program Manager job openings:

Electrical Project Engineer

Ameresco

Columbia, MD

$88K - $128K/yr

Full-time

Medical, Retirement, PTO

Re-posted 13 days ago


Ameresco rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz


Job description

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe.

At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers.

Ameresco has an opportunity for an Electrical Project Engineer to join our Federal Engineering team, supporting the design and execution of electrical systems for energy efficiency and infrastructure upgrade projects. This role will be based out of our Columbia, MD office.

Responsibilities:

  • Design and develop mediumvoltage and below electrical systems (typically 480V and under) for energy efficiency and facility upgrade projects, including preparation of drawings, specifications, calculations, and narrative scopes of work for retrofit projects in existing facilities.

  • Evaluate existing electrical systems through site investigations and field data collection to inform design decisions and identify upgrade opportunities.

  • Support project development by contributing to technical approaches, constructability reviews, and systemlevel electrical design decisions.

  • Develop and support preliminary cost estimates for electrical scope, including equipment, installation, and constructionrelated impacts.

  • Coordinate with internal engineers, project managers, subcontractors, and vendors to validate design intent, constructability, and pricing.

  • Support commissioning (Cx) activities and measurement and verification (M&V) planning related to electrical scopes to help ensure energy and performance requirements are achieved.

  • Assist with managing technical scope changes during execution to maintain alignment with project objectives, budgets, and guaranteed performance requirements.

  • Ensure electrical designs and installed systems comply with applicable codes, industry standards, safety requirements, and customer requirements.

  • Travel as required to support project execution.

  • Perform other duties as assigned.

Minimum Qualifications:

  • Bachelor of Science in Electrical Engineering or a related engineering discipline from an accredited four-year college or university.

  • Minimum 3 years of experience in an electrical engineering or project engineering role.

  • Ability to review confidential U.S. security-related information.

Additional Qualifications:

  • EIT/PE license preferred.

  • Certification or progress toward Certified Energy Manager (CEM) preferred.

  • Experience supporting energy efficiency projects, ESPC or UESC programs preferred.

  • Familiarity with Federal or government facilities preferred.

  • Exposure to lighting retrofits, electrical distribution upgrades, controls integration, generators, or building automation systems preferred.

  • Experience supporting construction-phase activities such as submittal reviews, RFIs, and field coordination.

  • Working knowledge of commissioning (Cx) and measurement and verification (M&V) concepts preferred.

  • Experience with AutoCAD and electrical design or analysis software preferred.

  • Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders.

The anticipated base salary range for this role is $88,900-$128,750 (presented in good faith). In addition to base pay, employees receive a comprehensive benefits package, such as health insurance, retirement plans, and paid time off, and may be eligible for performance incentives, bonuses, commissions, or equity, depending on the role. Actual pay will depend on factors such as internal equity, skills, experience, education, certifications, and location. This range supports our commitment to pay transparency and compliance with applicable laws. Compensation may vary by work location, including remote arrangements. We disclose salary ranges and benefits in all required external and internal postings and will provide further details upon request at any stage of the hiring process. Applications are accepted on a rolling basis until the position is filled.

#LI-AWS #LI-Onsite

Ameresco challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans.

All official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered. For further inquiries or concerns, please contact us at 1-866-AMERESCO

Ameresco is an Equal Opportunity Employer.


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