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Cx Program Manager Jobs in Maryland (NOW HIRING)

ActioNet, Inc.

End User Project Manager

Rockville, MD · On-site

$305K/yr

Program & Project Leadership * Service Delivery Management * Customer Experience (CX) * Risk & Performance Management * Continuous Service Improvement Security Clearance: TopSecret Clearance ActioNet ...

ActioNet, Inc.

End User Project Manager

Rockville, MD · On-site

$305K/yr

Program & Project Leadership * Service Delivery Management * Customer Experience (CX) * Risk & Performance Management * Continuous Service Improvement Security Clearance: Top Secret Clearance ...

ActioNet, Inc.

End User Project Manager

Rockville, MD · On-site

$305K/yr

Program & Project Leadership * Service Delivery Management * Customer Experience (CX) * Risk & Performance Management * Continuous Service Improvement Security Clearance: TopSecret Clearance ActioNet ...

ActioNet

End User Project Manager

Rockville, MD · On-site

$305K/yr

Program & Project Leadership * Service Delivery Management * Customer Experience (CX) * Risk & Performance Management * Continuous Service Improvement Security Clearance: Top Secret Clearance ...

ActioNet

End User Project Manager

Rockville, MD · On-site

Program & Project Leadership * Service Delivery Management * Customer Experience (CX) * Risk & Performance Management * Continuous Service Improvement Security Clearance: Top Secret Clearance ...

ActioNet

End User Project Manager

Rockville, MD

$305K/yr

Program & Project Leadership * Service Delivery Management * Customer Experience (CX) * Risk & Performance Management * Continuous Service Improvement Security Clearance: Top Secret Clearance ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Customer Experience (CX) * Workforce Management * Performance Metrics & Reporting * Continuous ... Employee Referral and Merit Recognition Programs * Employee Assistance and Identity Theft ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Customer Experience (CX) * Workforce Management * Performance Metrics & Reporting * Continuous ... Employee Referral and Merit Recognition Programs * Employee Assistance and Identity Theft ...

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Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Maryland

Cx Program Manager information

See Maryland salary details

$37.4K

$104.3K

$152.4K

How much do cx program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for cx program manager in Maryland is $104,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $128,600.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Maryland? For Cx Program Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Maryland look for? The top searched job categories for Cx Program Manager jobs in Maryland are:
What cities in Maryland are hiring for Cx Program Manager jobs? Cities in Maryland with the most Cx Program Manager job openings:
Cx Program Manager jobs near you

End User Project Manager

ActioNet, Inc.

Rockville, MD • On-site

$305K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Description
End User Project Manager
(Rockville, MD)
Position OverviewThe BPA Call Project Manager provides overall leadership and management for the End User Computing (EUC) BPA Call, overseeing service delivery across Call-Wide Responsibilities, End User Management and Deployment, and Help Desk Services. The Project Manager serves as the primary interface with the COR, ensuring contract performance, operational excellence, customer satisfaction, and compliance with ITIL-based service management practices and Service Level Requirements (SLRs).
Salary: Up to$305K
Key Responsibilities
  • Lead all operational, technical, financial, and administrative activities supporting the BPA Call.
  • Serve as the primary point of contact for the COR and provide executive-level status, performance, and risk reporting.
  • Direct transition activities, workforce management, and project execution to ensure uninterrupted service delivery.
  • Ensure compliance with ITIL v4 practices, Service Level Requirements (SLRs), and NRC operational policies.
  • Oversee service delivery across Call Center, Deskside Services, Deployment, Asset Management, and End User Support functions.
  • Drive continual service improvement through process optimization, operational efficiencies, and customer experience initiatives.

Required Qualifications
  • Bachelor's degree in Information Technology, Business, or a related field.
  • ITIL v4 Foundation certification; PMP certification preferred.
  • Minimum eight (8) years managing large Federal IT operations or End User Computing programs.
  • Experience leading enterprise Service Desk, Deskside Support, and ITSM service delivery organizations.
  • Demonstrated success managing transition, performance metrics, and customer satisfaction on mission-critical Federal contracts.
  • Strong leadership, communication, and stakeholder management skills.

Key Competencies
  • IT Service Management (ITIL)
  • Program & Project Leadership
  • Service Delivery Management
  • Customer Experience (CX)
  • Risk & Performance Management
  • Continuous Service Improvement

Security Clearance: TopSecret Clearance
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health IT
  • C4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation

Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance

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