Cx Product Manager Jobs (NOW HIRING)

Schedule:
Monday - Friday (in office 40 hrs/wk)
8:00 AM - 5:00 PM

Department: CX Product Team - 934
Primary Purpose:

At ARUP Laboratories, we are seeking an experienced software Product Manager to help shape the future of ARUP Laboratory’s public‑facing digital products used by laboratory personnel, physicians, medical staff, and researchers. This role is responsible for product prioritization and planning across the full product lifecycle, including gathering and prioritizing customer and business requirements, defining product vision and outcomes, and working closely with engineering, UX, analytics, sales, marketing, and support teams to deliver high‑quality, compliant solutions.

The Product Manager ensures products align with ARUP’s strategy, regulatory obligations, and commitment to patient care. This includes evaluating and, where appropriate, incorporating emerging technologies such as artificial intelligence when they provide clear, responsible value to customer‑facing or internal workflows.

A strong customer‑first mindset is required. The Product Manager uses customer research, direct feedback, and data from analytics and operational sources to understand user needs and translate them into prioritized, high‑impact product capabilities.

About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine, and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

Create buy-in for the product vision both internally and with key external partners

Define the product strategy and roadmap

Maintain a product backlog of prioritized features and corresponding justification

Being an expert with respect to the competition

Develop the core positioning and messaging for the product

Work closely with engineering teams to deliver with quick time-to-market and optimal resources

Drive product launches including working with marketing, executives, and other product management team members

Perform product demos to customers as requested

Represent the company by visiting customers to solicit feedback on company products and services

Act as a product evangelist to build awareness and understanding

Other duties as assigned

Physical and Other Requirements:
Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.