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Cx Operations Manager Jobs in Ohio (NOW HIRING)

PricePro Ford

Service Manager

Whitehouse, OH · On-site

Ensure all shop activities, including waste disposal, tool safety, and facility operations, comply ... Support a superior customer experience (CX) across all service touchpoints and utilize Customer ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH

$16 - $21.25/hr

... operations, onboarding, customer success, or similar customer-facing environments. The role does ... This role will report to the Digital Program Manager -- CX and serve as the CX-side lead for ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

... operations, onboarding, customer success, or similar customer-facing environments. The role does ... This role will report to the Digital Program Manager -- CX and serve as the CX-side lead for ...

Pwc

Oracle CPQ - Senior Manager

Cleveland, OH

$124K - $280K/yr

In this role at PwC, you will be instrumental in driving operational excellence and innovation. You ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...

Pwc

Oracle CPQ - Senior Manager

Cincinnati, OH

$124K - $280K/yr

In this role at PwC, you will be instrumental in driving operational excellence and innovation. You ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...

Pwc

Oracle CPQ - Senior Manager

Columbus, OH

$124K - $280K/yr

In this role at PwC, you will be instrumental in driving operational excellence and innovation. You ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...

Visa Hunt

$110 - $160/hr

... management within Integration Suite. Nice to have / Will be an advantage: - Configuration of standard integrations in S/4HANA, ECC, and SAP CX products. - Operation of integration flows via SAP CALM.

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

... efforts, managing a team of analysts, and partnering closely with business stakeholders, product ... on Genesys CX Cloud, offshore operations, and integrated telephony environments. The ideal ...

GlaxoSmithKline

Strong experience managing Cx-level stakeholders, including Chief Group Controller and Partner ... Operations, Identity Access Management (IAM), Incident Management, Operating Systems (OS ...

New

RoviSys Building Technologies

Site Manager

Dublin, OH · On-site

$90K - $120K/yr

Overview Site Managers are responsible for overseeing field operations associated with building ... Understanding of point-to-point loop checks, functional tests, and status of the site Cx plan for ...

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Showing results 41-60

All JobsCx Operations JobsCx Operations Manager JobsCx Operations Manager Jobs in Ohio

Cx Operations Manager information

See Ohio salary details

$29.5K

$60.3K

$112.7K

How much do cx operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for cx operations manager in Ohio is $60,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What cities in Ohio are hiring for Cx Operations Manager jobs?

Cities in Ohio with the most Cx Operations Manager job openings:

Cx Operations Manager jobs near you
Infographic showing various Cx Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,328 per year, or $29 per hour.

Service Manager

PricePro Ford

Whitehouse, OH • On-site

Full-time

Re-posted 12 days ago

Job description

Service ManagerPosition Summary

The Service Manager is accountable for the profitability, efficiency, and customer satisfaction of the Service Department. This manager ensures high-quality mechanical and aesthetic standards are consistently met for all customer vehicles and for the used vehicle inventory being prepared for sale. This role reports to the General Manager.

Key Responsibilities and Duties1. Strategic Growth & Service Innovation (Primary Focus)

  • Drive a relentless commitment to growing Customer Pay and Fleet business segments to maximize department profitability.

  • Lead the launch and scaling of modern customer-facing services, including mobile service units and pick up/drop off services.

  • Identify and cultivate relationships with local businesses to establish the company as the preferred fleet service provider in the region.

  • Continually analyze margins, labor rates, and shop throughput to ensure the department meets or exceeds financial benchmarks.

2. Operational Management & Workflow Efficiency

  • Control expenses, labor hours, and parts usage on all internal repair orders (ROs) to ensure costs are accurate and within established budgets.

  • Schedule and coordinate work across all shop areas, including the mechanical shop and detailing, to optimize bay usage, technician productivity, and parts flow.

  • Oversee vehicle logistics, including the movement and tracking of vehicles through the shop, lot placement, and staging for sales.

3. Quality Assurance & Compliance.

  • Ensure all internal vehicles undergo a comprehensive, standardized mechanical inspection, accurately documenting required repairs and prioritizing safety-critical items.

  • Ensure all shop activities, including waste disposal, tool safety, and facility operations, comply with all local, state, and federal regulations (e.g., OSHA).

  • Oversee the comprehensive maintenance, cleanliness, and security of the entire service facility and grounds.

4. Team Leadership, Development & Community Presence

  • Directly supervise, motivate, and mentor all service and shop personnel, including Technicians, Detailers, and Lot Attendants.

  • Track and evaluate the performance of shop staff, focusing on utilization rates, efficiency, and quality of work.

  • Coordinate training and certification opportunities to ensure technicians and detailers are current with repair techniques and product applications.

  • Actively strive to represent the company professionally within the local community, building a reputation for integrity and excellence. 

  • Foster relationships with community organizations and other local businesses. 

5. Customer Service 

  • Support a superior customer experience (CX) across all service touchpoints and utilize Customer Satisfaction Index (CSI) data to drive continuous improvement.

  • Handle customer complaints related to service and repair work with professionalism and a focus on resolution.

  • Exceed the Ford benchmark for client satisfaction scores. 

Required Qualifications and Skills

  • Experience: Minimum of 3+ years of management experience overseeing a multi-faceted automotive shop operation, including service, reconditioning, or body repair preferred.

  • Technical Knowledge: Strong working knowledge of automotive mechanical systems, repair processes, and repair estimating.

  • Leadership: Proven ability to manage complex logistics, lead a diverse team, and drive productivity in a high-volume environment.

  • Software Proficiency: Experience utilizing a Dealer Management System (DMS) and specialized service/shop software to manage repair orders, track time, and control costs.

  • Certifications: ASE certification or similar technical accreditation is a plus.

  • Licensing: Must possess a valid Driver's License and a clean driving record.