Cx Operations Manager Jobs in Illinois (NOW HIRING)

About Wonder

Everything’s on the menu at Wonder. Except compromise.  

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About The Opportunity 

You will lead Wonder's Platform & Operations Engineering organization, reporting to the CTO. Your scope spans the full technical backbone of the company including cloud infrastructure, developer tools, frontend platform, care technology, merchant operations systems, and logistics and dispatch.

Every engineering team across Wonder Group (Grubhub, Blue Apron, and Wonder) builds on what this organization owns. Your mandate is to lead the platform technical strategy and execution. Maintaining reliably at scale while driving the tech stack consolidation and modernization that positions the business for its next phase of growth.

The Impact You Will Make

Platform & Infrastructure

• Own the multi-cloud platform across Azure, GCP, and AWS and drive the consolidation planning and execution and simplification strategy

• Lead container orchestration at scale (AKS), and other foundational stacks like Kafka, Redis, networking, and reliability engineering

• Drive observability and SRE capability across all brands and workloads

• Own cloud and software cost management and the infrastructure cost optimization roadmap

Logistics & Dispatch

• Own the courier/driver marketplace platform, ETA systems, and fulfillment orchestration

• Ensure logistics infrastructure supports real-time dispatch at oper ational scale across all Wonder and Grubhub delivery surfaces

Developer Tools & Productivity

• Build and run an AI First engineering tooling and capabilities that make every engineer more productive

• Own CI/CD, developer experience toolchain, and internal platform tooling across all engineering organizations

• Build and operate the developer platform that enables engineering velocity across Wonder Group

• Drive measurable improvement in developer productivity as an organizational capability

Frontend Platform

• Own shared frontend components and design systems across Wonder, Blue Apron and Grubhub applications and surfaces.

• Ensure frontend platform enables product teams to move fast without rebuilding foundational components.

Care & Support Technology

• Own CX operations technology, post-purchase automation, and care tooling

• Own AI-first care automation via chat and voice

• Ensure care technology scales with order volume without proportional headcount growth and optimized cost structure 

Merchant Operations Systems

• Own merchant platform, POS integrations, GrubHub for Restaurants, reporting, and Salesforce customer lifecycle management.

• Ensure merchant-facing systems support the full Wonder and Grubhub merchant base

Why This Role

• Direct line to company-critical infrastructure. The entire business depends on this org working well.

• Multi-brand platform (Wonder, Grubhub, Blue Apron) with well established business and customer bases means significant scale immediately

• Consolidation mandate with executive support, you are leading a defined technical strategy initiative

• Logistics and dispatch engineering at scale is a major differentiation for the group and critical to the business. 

• CTO is actively engaged and treats platform reliability and developer velocity as first-class company priorities

What You Bring to the Table 

• 15+ years of engineering experience, with 4+ years leading infrastructure or platform engineering organizations at Senior Director level

• Track record of owning high-availability production platforms at scale — real systems with real operational consequences, if our systems go down our customers don’t get their food delivered.

• Deep experience with multi-cloud infrastructure: Azure, GCP, and AWS in production environments

• Strong expertise in container orchestration (Kubernetes/AKS), Kafka, observability stacks, and SRE practices

• Experience leading logistics or real-time dispatch platform engineering is a strong advantage

• Track record of improving developer productivity and building internal developer platforms

• Ability to recruit senior infrastructure and platform engineers and build a high-trust, high-output org

• Comfortable operating across engineering cultures in a fast-moving, acquisition-heavy environment

• Experience preparing infrastructure and platforms for IPO-level operational maturity and audit readiness

• Bachelor’s degree in Computer Science, Computer Engineering, or a relevant STEM discipline—or equivalent practical experience leading complex engineering organizations at scale.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

New York: $345,000-$404,500 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here. 

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.