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Cx Consultant Jobs (NOW HIRING)

NICE

Director, Business Consulting, VRS, CX

The ideal candidate brings strong consulting expertise, business acumen, and operational knowledge to guide enterprises through modern CX strategies, ensuring AI, Analytics, Coaching and Quality work ...

Salas O'Brien

Cx Technician

Manhattan, NY · On-site

$65K - $89K/yr

Cx Technician At Salas O'Brien we tell our clients that we're engineered for impact. This passion ... We work across a variety of industries providing integrated engineering and consulting services.

Virtusa Corporation

CX Practice Leader

Piscataway, NJ · On-site

$170K/yr

Provide consulting services in areas such as personalization, omnichannel orchestration, campaign design, content strategy, and learning experience design. * Lead CX maturity assessments, roadmap ...

Salas O'Brien, Inc.

Cx Technician

Manhattan, NY · Hybrid

$65K - $89K/yr

Cx Technician At Salas O'Brien we tell our clients that we're engineered for impact. This passion ... We work across a variety of industries providing integrated engineering and consulting services.

Voya Financial, Inc.

$150 - $200/hr

Direct and empower CX Directors and Consultants to execute roadmap initiatives with clarity, consistency, and strategic focus. * Embed a customer-first mindset into business planning, operational ...

New

US Bank

Consumer CX Insights Consultant

Charlotte, NC · On-site

We're seeking a Consumer CX Insights Consultant to help shape and elevate the experiences that matter most to our clients. In this highly visible role, you'll combine analytics, research, client ...

U.S. Bank

Consumer CX Insights Consultant

Chicago, IL · On-site

We're seeking a Consumer CX Insights Consultant to help shape and elevate the experiences that matter most to our clients. In this highly visible role, you'll combine analytics, research, client ...

US Bank

Consumer CX Insights Consultant

Atlanta, GA · On-site

We're seeking a Consumer CX Insights Consultant to help shape and elevate the experiences that matter most to our clients. In this highly visible role, you'll combine analytics, research, client ...

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How much do cx consultant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for cx consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What is a CX consultant?

A CX Consultant, or Customer Experience Consultant, is a professional who helps organizations improve the way they interact with and serve their customers. They analyze current customer journeys, identify pain points, and recommend strategies to enhance customer satisfaction and loyalty. CX Consultants often use data, customer feedback, and industry best practices to design solutions that create positive, consistent experiences across all touchpoints. Their work ultimately helps businesses retain customers and grow revenue.

What are the key skills and qualifications needed to thrive as a CX consultant?

To thrive as a CX Consultant, you need a solid understanding of customer experience strategies, journey mapping, and analytics, often supported by a background in business, marketing, or related fields. Familiarity with CRM platforms, customer feedback tools, and analytics software such as Salesforce, Qualtrics, or Adobe Experience Cloud is typically required. Strong communication, problem-solving, and stakeholder management skills help you build trust and drive change within client organizations. These skills are essential to effectively analyze customer needs, recommend improvements, and implement impactful CX initiatives for business growth.

How does a CX consultant typically collaborate with cross-functional teams to improve customer experience?

As a CX Consultant, you’ll frequently work alongside marketing, product, customer support, and IT teams to identify and address touchpoints impacting the customer journey. Collaboration involves leading workshops, analyzing feedback, and co-creating solutions to enhance customer satisfaction. Effective communication and the ability to translate customer insights into actionable strategies are key, as you’ll often serve as a bridge between technical and non-technical stakeholders. This collaborative environment not only enriches project outcomes but also offers diverse learning opportunities for career growth.

What is the difference between Cx Consultant vs UX Designer?

AspectCx ConsultantUX Designer
CredentialsCustomer experience certifications, industry-specific knowledgeDesign degrees, UX certifications
Work EnvironmentClient-facing, cross-departmental teamsDesign studios, digital product teams
Industry UsageBusiness, retail, finance sectorsTech, software, digital agencies
Primary FocusImproving overall customer journey and satisfactionCreating user-friendly interfaces and experiences

While both roles aim to enhance user and customer experiences, Cx Consultants focus on optimizing the entire customer journey across multiple touchpoints, often working with business strategies. UX Designers concentrate on designing intuitive digital interfaces and improving usability. Understanding these differences helps organizations select the right professional for their specific needs.

How to become a Cx consultant?

To become a Cx (Customer Experience) consultant, individuals typically need a background in business, marketing, or related fields, along with strong communication and analytical skills. Gaining experience in customer service, user experience design, or data analysis, and obtaining certifications such as CCXP or CXPA membership, can enhance prospects. Familiarity with customer journey mapping tools and a focus on improving client satisfaction are also important.
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Cx Consultant jobs near you
Infographic showing various Cx Consultant job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 88% Full Time, 7% Part Time, and 3% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Director, Business Consulting, VRS, CX

Remote

NICE
See more jobs at NICEexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Director of Value Realization Services (VRS) is an experienced leader responsible for ensuring customers achieve measurable business value and ROI from their NICE solutions, specifically Quality, (Interaction / Speech / Text) Analytics and AI-driven capabilities. This role oversees a team of business consultants and application consultants who drive customer transformation, solution adoption, operational improvements, change, governance, and data-based decision-making across the contact center CX landscape. The ideal candidate brings strong consulting expertise, business acumen, and operational knowledge to guide enterprises through modern CX strategies, ensuring AI, Analytics, Coaching and Quality work together to deliver meaningful outcomes.
Core Pillars of Responsibility for this role
  • Strategic Consulting & Advisory Services - Managing consultants who are responsible for delivering business consulting to help customers optimize the use of their NICE solutions (quality, Interaction/Text/Speech Analytics and related solutions) and achieve business outcomes.
  • Domain-Specific Business Consulting - Managing consultants who lead initiatives for Interaction/Speech/Text Analytics, Quality and Feedback Management to maximize efficiency and CX impact.
  • Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals.
  • Committed to delivering exceptional customer outcomes through the strategic implementation and evolution of NiCE solutions.

Key Responsibilities
  • Lead and grow a high-performing consulting organization. Drive consulting Delivery Excellence.
  • Oversee consistent, high-quality delivery of consulting engagements with strong customer satisfaction and measurable value.
  • Ensure consultants drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI.
  • Drive operational excellence across the organization by establishing a process-driven culture focused on measurable outcomes.
  • Oversee daily operations and execution, ensuring the consistent delivery of key performance indicators (KPIs) and consulting metrics.
  • Translate high-level strategy into structured, repeatable processes that advance organization-wide goals in a scalable manner.
  • Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives.
  • Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals.
  • Proactive, hands on management of team.
  • Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align strategies and ensure field readiness.
  • Represent VRS in executive briefings, customer forums, and market-facing events.

Qualifications & Experience
  • 12+ years of experience in consulting, CX strategy, contact center transformation, organizational change management within enterprise software/SaaS.
  • Proven success leading consulting teams that deliver measurable business value through the use and maturation of CX technology solutions.
  • Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.
  • Strong business, financial, operational acumen, including managing P&L
  • Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.
  • Familiarity with NICE CXone, Enlighten Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required.
  • Expertise in Interaction / Speech / Text analytics and quality management.
  • MBA or advanced degree in Business, Analytics, Data Strategy, or a related field.

Attributes
  • Strategic thinker who integrates advanced capabilities-including AI-into broader CX, operational, and change management models.
  • Excellent communicator with exceptional executive presence.
  • Innovative, adaptable, and passionate about customer success, measurable value, and transformation leadership.

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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