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Cx Associate Jobs in Virginia (NOW HIRING)

Foundever

$17.50/hr

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Retention Customer Service Associate

Wise, VA · On-site

$17.50/hr

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Retention Customer Service Associate

Wise, VA · On-site

$17.50/hr

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Retention Customer Service Associate

Wise, VA · On-site

$17.50/hr

Retention Customer Service Associate Retention Associate Foundever is hiring Retention Customer ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

CPG Beyond, Inc.

Proposal Associate

Ashburn, VA · On-site +1

$74K - $112K/yr

Proposal Associate Location: Ashburn, VA (open to remote or hybrid for strong Commercial or Data ... QA/QC and CX Services • Prepares proposals and participates in presentations, as necessary, in ...

Simos

QA/QC Manager - Data Center

Sandston, VA · On-site

$110K - $120K/yr

Works closely with the project CX Team to close out L4/L5 CX activities. * Trains and evaluates ... Associate Requirements * HS Diploma or GED * Background Check * Drug Test * Must be at least 18 ...

CPG Beyond the Cloud

Proposal Associate

Ashburn, VA · On-site

$74K - $112K/yr

Proposal Associate Location: Ashburn, VA (open to remote or hybrid for strong Commercial or Data ... QA/QC and CX Services • Prepares proposals and participates in presentations, as necessary, in ...

Foundever

$19/hr

With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise ...

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All JobsCx Associate JobsCx Associate Jobs in Virginia

Cx Associate information

See Virginia salary details

$9

$18

$31

How much do cx associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for cx associate in Virginia is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What is a CX associate?

Cx Associates, or Customer Experience Associates, are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their main responsibilities often include answering customer inquiries, resolving issues, and providing information about products or services. They play a key role in building customer loyalty and satisfaction by addressing concerns promptly and professionally. Cx Associates typically work in call centers, retail environments, or online support teams and must possess strong communication and problem-solving skills.

How does a CX associate typically interact with cross-functional teams to enhance the customer experience?

Cx Associates regularly collaborate with teams such as product development, marketing, and customer support to gather feedback, share insights, and address customer pain points. This role often acts as a bridge, ensuring that the voice of the customer is represented throughout the organization. Effective communication and teamwork are essential, as Cx Associates may participate in regular meetings, provide customer journey data, and help implement process improvements to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a CX associate, and why are they important?

To thrive as a CX Associate, you need strong customer service skills, problem-solving abilities, and a solid understanding of company products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Excellent communication, patience, and adaptability are standout soft skills in this role. These skills ensure positive customer experiences and efficient resolution of inquiries, which are critical for customer satisfaction and business success.

What is the difference between Cx Associate vs Customer Support Specialist?

AspectCx AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree, familiarity with customer experience toolsHigh school diploma or equivalent, customer service training
Work EnvironmentCollaborative, cross-departmental teams, focus on customer journeyCall centers, help desks, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer experienceRetail, telecom, service industries primarily handling support queries

The main difference is that a Cx Associate focuses on improving overall customer experience strategies, while a Customer Support Specialist handles direct customer inquiries and issues. Cx Associates work proactively to enhance satisfaction, whereas Support Specialists respond reactively to customer problems.

What are the most commonly searched types of Cx jobs in Virginia?

The most popular types of Cx jobs in Virginia are:

What cities in Virginia are hiring for Cx Associate jobs?

Cities in Virginia with the most Cx Associate job openings:

Infographic showing various Cx Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,210 per year, or $18.9 per hour.

Retention Customer Service Associate

Foundever Brasil

Wise, VA • On-site

$17.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Retention Associate
Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by helping prevent customer cancellations, resolving concerns, reinforcing product value, and offering the best-fit solutions to keep customers engaged.
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!
Location Requirements
Must live within the commuting range and be able to work on site at 10431 Pinnacle Drive, Wise, VA. 24293
Benefits
  • Pay: $17.50/hour
  • Weekends Off!
  • 100% paid training
  • Dedicated time for skill development
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)
Qualifications
  • Strong empathy and desire to resolve concerns
  • Critical thinking skills to customize options based on customer needs
  • Exceptional communication skills, specifically in de-escalation and rapport
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Responsibilities
  • Authentication and policy adherence: Verify identity, authenticate account holders/authorized users, and capture required consents; protect CPNI/PII at all times.
  • Save assessment: Explore needs, service experience, price sensitivities, and product fit; identify eligible offers per the current catalog and approval matrix.
  • Offer presentation: Clearly disclose pricing, term/renewal conditions (if any), taxes/fees, equipment, installation/return requirements, and any impacts on other services; avoid misrepresentation.
  • Order and account actions: Execute plan changes, credits/adjustments within authority thresholds, equipment swaps, and scheduling; provide confirmations and customer recaps.
  • Technical/billing triage: Perform light troubleshooting and billing review sufficient to remove friction; transfer complex technical or billing issues to designated support queues per routing rules.
  • Cancellation processing: Honor explicit cancellation requests; provide required disclosures (equipment return, final billing, number porting/E911 for Voice) and document reason codes.
  • Win-back handling: Where applicable, handle inbound contacts from recently disconnected customers and re-establish service using approved win-back offers.
  • Escalation and anomalies: Escalate fraud/safety concerns, atypical account situations, or system defects promptly through defined channels.
  • Quality and compliance: Participate in call recording/monitoring; maintain minimum QA scores; remediate deficiencies based on coaching and audits.

About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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