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Cvs Customer Service Jobs (NOW HIRING)

CVS Health

Shift Supervisor

East Hartford, CT · On-site

$18.94 - $27.94/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Moody, AL · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Rowlett, TX · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Marble Falls, TX · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Charlottesville, VA

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Suitland, MD · On-site

$17.30 - $26.30/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Alabaster, AL · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Florence, KY · On-site

$16/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Arlington, WA · On-site

$19.13 - $28.13/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Hartford, CT · On-site

$18.94 - $27.94/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Saint Petersburg, FL · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Raymondville, TX · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Vincentown, NJ · On-site

$17.92 - $26.92/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Fort Worth, TX · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Beech Grove, IN · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

College Park, MD · On-site

$17.30 - $26.30/hr

Customer Service/pulliAssist customers with their questions, problems and complaints/liliPromote CVS customer service culture. (Greet, offer help, and thank)/liliHandle all customer relations issues ...

CVS Health

Shift Supervisor

Solon, OH · On-site

$16/hr

Customer Service/pulliAssist customers with their questions, problems and complaints/liliPromote CVS customer service culture. (Greet, offer help, and thank)/liliHandle all customer relations issues ...

CVS Health

Shift Supervisor

Argyle, TX · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issuesin accordance withcompany policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Lumberton, NC · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Satellite Beach, FL · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

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Cvs Customer Service information

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$9

$18

$26

How much do cvs customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for cvs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CVS Customer Service Representative, and why are they important?

To thrive as a CVS Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and familiarity with basic retail or customer service practices, often supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, cash handling, and CVS-specific software is typically required. Outstanding communication, patience, and a positive attitude help you excel in addressing customer needs and resolving concerns. These skills are crucial for ensuring customer satisfaction, building loyalty, and maintaining efficient store operations.

What are CVS Customer Service representatives?

CVS Customer Service representatives are employees who assist customers with inquiries related to CVS products, services, prescriptions, and store policies. They handle customer concerns, process returns or exchanges, help resolve billing issues, and provide information about CVS programs such as ExtraCare. These representatives work both in CVS retail stores and in call centers, ensuring customers have a positive experience. Their goal is to address customer needs efficiently and maintain CVS’s standard of service.

What are some of the most common challenges faced by CVS Customer Service representatives, and how are they typically addressed?

CVS Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer concerns, and handling sensitive issues like prescription errors or insurance questions. To address these, CVS provides comprehensive training, access to support resources, and encourages teamwork within the call center environment. Representatives are also encouraged to escalate more difficult cases to supervisors and collaborate with pharmacy staff to resolve issues efficiently. Maintaining clear communication and patience is key to ensuring customer satisfaction in this fast-paced role.

What is the difference between Cvs Customer Service vs Pharmacy Technician?

AspectCvs Customer ServicePharmacy Technician
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; pharmacy technician certification
Work EnvironmentRetail store, customer-facingPharmacy setting, assisting pharmacists
Employer & Industry UsageRetail pharmacy chains like CVSPharmacies, hospitals, healthcare facilities
Common Search & ComparisonCustomer service roles in retail pharmacyTechnical pharmacy support roles

While both roles are integral to retail pharmacy operations, Cvs Customer Service focuses on assisting customers with purchases and inquiries, whereas Pharmacy Technicians handle medication preparation and pharmacy support tasks. Understanding these differences helps job seekers identify the right career path within the pharmacy industry.

What cities are hiring for Cvs Customer Service jobs? Cities with the most Cvs Customer Service job openings:
What are the most commonly searched types of Cvs Customer Service jobs? The most popular types of Cvs Customer Service jobs are:
What states have the most Cvs Customer Service jobs? States with the most job openings for Cvs Customer Service jobs include:
Cvs Customer Service jobs near you
Infographic showing various Cvs Customer Service job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, and 98% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Shift Supervisor

Shift Supervisor

CVS Health

East Hartford, CT • On-site

$18.94 - $27.94/hr

Other

Dental, Vision

This job post has expired today. Applications are no longer accepted.

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,230 frontline employees who took The Breakroom Quiz

79th of 99 rated pharmacies

Job description

Shift Supervisor

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Hiring for part time position, with possibility of full time in the future if good fit

Essential Functions:

  • Management
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Customer Service
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Merchandise/Presentation
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
  • Execute the display and maintenance of off-shelf merchandise
  • Reset departments following POGs

Required Qualifications

  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

  • Experience as a retail supervisor
  • Availability for Saturday and Sundays as well as evenings

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$18.94 - $27.94

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This part?time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well?being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Additional details about available benefits are provided during the application process and on Benefits Moments.

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