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Cvs Customer Service Jobs (NOW HIRING)

CVS Health

Operations Supervisor

Burlington, VT · On-site

$17 - $26/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Sudbury, MA · On-site

$17 - $26/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Decatur, GA

$16.50 - $24/hr

Customer Service/pulliAssist customers with their questions, problems and complaints/liliPromote CVS customer service culture. (Greet, offer help, and thank)/liliHandle all customer relations issues ...

CVS Health

Shift Supervisor

Milwaukee, WI · On-site

$16.50 - $24/hr

... CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run ...

CVS Health

Operations Supervisor

Lafayette, CA · On-site

$18.90 - $27.90/hr

... CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run ...

CVS Health

Operations Supervisor

Kennebunk, ME · On-site

$17.10 - $26.10/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Operations Supervisor

Lafayette, CA · On-site

$18.90 - $27.90/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Tampa, FL · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Operations Supervisor

West Lebanon, NH · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Operations Supervisor

Auburn, ME · On-site

$17.10 - $26.10/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Operations Supervisor

Buzzards Bay, MA · On-site

$17 - $26/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

New

CVS Health

Operations Supervisor

Arizona City, AZ · On-site

$17.15 - $26.15/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

New

CVS Health

Operations Supervisor

Scottsdale, AZ · On-site

$17.15 - $26.15/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Operations Supervisor

Dana Point, CA · On-site

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Operations Supervisor

Capistrano Beach, CA · On-site

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Operations Supervisor

Traverse City, MI · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Margaretville, NY · On-site

$18 - $27/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Latonia, KY · On-site

$16/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Watkins Glen, NY · On-site

$18 - $27/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Hartford, CT · On-site

$18.94 - $27.94/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

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Cvs Customer Service information

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$9

$18

$26

How much do cvs customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for cvs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CVS Customer Service Representative, and why are they important?

To thrive as a CVS Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and familiarity with basic retail or customer service practices, often supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, cash handling, and CVS-specific software is typically required. Outstanding communication, patience, and a positive attitude help you excel in addressing customer needs and resolving concerns. These skills are crucial for ensuring customer satisfaction, building loyalty, and maintaining efficient store operations.

What are CVS Customer Service representatives?

CVS Customer Service representatives are employees who assist customers with inquiries related to CVS products, services, prescriptions, and store policies. They handle customer concerns, process returns or exchanges, help resolve billing issues, and provide information about CVS programs such as ExtraCare. These representatives work both in CVS retail stores and in call centers, ensuring customers have a positive experience. Their goal is to address customer needs efficiently and maintain CVS’s standard of service.

What are some of the most common challenges faced by CVS Customer Service representatives, and how are they typically addressed?

CVS Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer concerns, and handling sensitive issues like prescription errors or insurance questions. To address these, CVS provides comprehensive training, access to support resources, and encourages teamwork within the call center environment. Representatives are also encouraged to escalate more difficult cases to supervisors and collaborate with pharmacy staff to resolve issues efficiently. Maintaining clear communication and patience is key to ensuring customer satisfaction in this fast-paced role.

What is the difference between Cvs Customer Service vs Pharmacy Technician?

AspectCvs Customer ServicePharmacy Technician
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; pharmacy technician certification
Work EnvironmentRetail store, customer-facingPharmacy setting, assisting pharmacists
Employer & Industry UsageRetail pharmacy chains like CVSPharmacies, hospitals, healthcare facilities
Common Search & ComparisonCustomer service roles in retail pharmacyTechnical pharmacy support roles

While both roles are integral to retail pharmacy operations, Cvs Customer Service focuses on assisting customers with purchases and inquiries, whereas Pharmacy Technicians handle medication preparation and pharmacy support tasks. Understanding these differences helps job seekers identify the right career path within the pharmacy industry.

What cities are hiring for Cvs Customer Service jobs? Cities with the most Cvs Customer Service job openings:
What are the most commonly searched types of Cvs Customer Service jobs? The most popular types of Cvs Customer Service jobs are:
What states have the most Cvs Customer Service jobs? States with the most job openings for Cvs Customer Service jobs include:
Cvs Customer Service jobs near you
Infographic showing various Cvs Customer Service job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, and 98% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Operations Supervisor

Operations Supervisor

CVS Health

Burlington, VT • On-site

$17 - $26/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,230 frontline employees who took The Breakroom Quiz

79th of 99 rated pharmacies

Job description

Operations Supervisor

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

  • Management
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Customer Service
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
  • Maintain customer/patient confidentiality
  • Merchandise/Presentation
  • Price merchandise
  • Stock shelves
  • Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
  • Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications

  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication skills, supervision, and influencing skills
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

  • Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

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