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Cvs Customer Service Jobs (NOW HIRING)

CVS Health

Shift Supervisor

Scituate, MA · On-site

$15.50 - $19.75/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Godfrey, IL · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Albany, NY · On-site

$19 - $28/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Dallas, TX · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

O Fallon, MO · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Operations Supervisor

Brentwood, CA · On-site

$18.90 - $27.90/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Greer, SC · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Lorain, OH · On-site

$16/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Brooklyn, NY · On-site

$19 - $28/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Palm Bay, FL · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issuesin accordance withcompany policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Winter Garden, FL · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issuesin accordance withcompany policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Palm Bay, FL · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issuesin accordance withcompany policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor Trainee

Ballwin, MO · On-site

$16 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

New

CVS Health

Shift Supervisor

Wood River, IL · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Venice, CA · On-site

$19.92/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Highland, IL · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Helena, MT · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

O Fallon, MO · On-site

$16.50 - $24/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Indialantic, FL · On-site

$16 - $23/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issuesin accordance withcompany policy and promote a positive shopping experience for all CVS ...

CVS Health

Shift Supervisor

Manteno, IL

$17 - $26/hr

Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issuesin accordance withcompany policy and promote a positive shopping experience for all CVS ...

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All JobsCvs Customer Service Jobs

Cvs Customer Service information

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How much do cvs customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for cvs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CVS Customer Service Representative, and why are they important?

To thrive as a CVS Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and familiarity with basic retail or customer service practices, often supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, cash handling, and CVS-specific software is typically required. Outstanding communication, patience, and a positive attitude help you excel in addressing customer needs and resolving concerns. These skills are crucial for ensuring customer satisfaction, building loyalty, and maintaining efficient store operations.

Is CVS call center a good job?

CVS customer service roles in call centers involve assisting customers with prescriptions, billing, and product inquiries, often requiring good communication skills and patience. The job typically offers part-time or full-time schedules, with opportunities for advancement and benefits depending on employment status. Overall, it can be a stable entry-level position for those interested in retail and healthcare support.

What does customer service do at CVS?

Customer service at CVS involves assisting customers with their questions, providing product information, processing transactions, and resolving issues to ensure a positive shopping experience. Employees often use point-of-sale systems and have knowledge of store products and policies.

What are CVS Customer Service representatives?

CVS Customer Service representatives are employees who assist customers with inquiries related to CVS products, services, prescriptions, and store policies. They handle customer concerns, process returns or exchanges, help resolve billing issues, and provide information about CVS programs such as ExtraCare. These representatives work both in CVS retail stores and in call centers, ensuring customers have a positive experience. Their goal is to address customer needs efficiently and maintain CVS’s standard of service.

What are some of the most common challenges faced by CVS Customer Service representatives, and how are they typically addressed?

CVS Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer concerns, and handling sensitive issues like prescription errors or insurance questions. To address these, CVS provides comprehensive training, access to support resources, and encourages teamwork within the call center environment. Representatives are also encouraged to escalate more difficult cases to supervisors and collaborate with pharmacy staff to resolve issues efficiently. Maintaining clear communication and patience is key to ensuring customer satisfaction in this fast-paced role.

How much does CVS work from home make?

CVS customer service representatives working from home typically earn between $12 and $20 per hour, depending on experience and location. Salaries can vary based on the specific role, hours worked, and company policies, with some positions offering additional benefits or incentives for remote work.

What is the difference between Cvs Customer Service vs Pharmacy Technician?

AspectCvs Customer ServicePharmacy Technician
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; pharmacy technician certification
Work EnvironmentRetail store, customer-facingPharmacy setting, assisting pharmacists
Employer & Industry UsageRetail pharmacy chains like CVSPharmacies, hospitals, healthcare facilities
Common Search & ComparisonCustomer service roles in retail pharmacyTechnical pharmacy support roles

While both roles are integral to retail pharmacy operations, Cvs Customer Service focuses on assisting customers with purchases and inquiries, whereas Pharmacy Technicians handle medication preparation and pharmacy support tasks. Understanding these differences helps job seekers identify the right career path within the pharmacy industry.

Is it difficult to get hired at CVS?

Getting hired as a CVS Customer Service associate typically involves completing an application, passing a background check, and demonstrating good communication skills. The hiring process is competitive but accessible, especially for entry-level positions, and may include interviews and training periods. Having retail or customer service experience can improve chances of being hired.
What cities are hiring for Cvs Customer Service jobs? Cities with the most Cvs Customer Service job openings:
What are the most commonly searched types of Cvs Customer Service jobs? The most popular types of Cvs Customer Service jobs are:
What states have the most Cvs Customer Service jobs? States with the most job openings for Cvs Customer Service jobs include:
Cvs Customer Service jobs near you
Infographic showing various Cvs Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Shift Supervisor

Shift Supervisor

CVS Health

Scituate, MA • On-site

$15.50 - $19.75/hr

Part-time

Posted 8 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,319 frontline employees who took The Breakroom Quiz

88th of 109 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.


Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews

2. Customer Service

  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality

3. Merchandise/Presentation

  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
  • Execute the display and maintenance of off-shelf merchandise
  • Reset departments following POGs


Required Qualifications

  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


Preferred Qualifications

  • Experience as a retail supervisor

...

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