Shift Supervisor
Covina, CA · On-site
$19.92/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Shift Supervisor
Covina, CA · On-site
$19.92/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Shift Supervisor
West Covina, CA · On-site
$19.92/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Shift Supervisor
West Covina, CA · On-site
$19.92/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Fairfield, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
New
Operations Supervisor
Fairfield, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
New
Operations Supervisor
Burbank, CA · On-site
$20.47 - $29.47/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Burbank, CA · On-site
$20.47 - $29.47/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Chula Vista, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Chula Vista, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Ukiah, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Ukiah, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Felton, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Felton, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$20.45 - $29.45/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$20.45 - $29.45/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Cameron Park, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Cameron Park, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$20.70 - $29.70/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$20.70 - $29.70/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
San Jose, CA · On-site
$20.45 - $29.45/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
San Jose, CA · On-site
$20.45 - $29.45/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Laguna Beach, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Laguna Beach, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Los Angeles, CA · On-site
$20.42 - $29.42/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy A and promote a positive shopping experience for all CVS ...
Operations Supervisor
Los Angeles, CA · On-site
$20.42 - $29.42/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy A and promote a positive shopping experience for all CVS ...
Operations Supervisor
Los Angeles, CA · On-site
$20.42 - $29.42/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Los Angeles, CA · On-site
$20.42 - $29.42/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Arcadia, CA · On-site
$20.47 - $29.47/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Arcadia, CA · On-site
$20.47 - $29.47/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Burlingame, CA · On-site
$19.86 - $28.86/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Burlingame, CA · On-site
$19.86 - $28.86/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Carpinteria, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
Carpinteria, CA · On-site
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Operations Supervisor
$18.90 - $27.90/hr
Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS ...
Cvs Customer Service information
See California salary details
$9.73 - $11.26
2% of jobs
$11.26 - $12.79
4% of jobs
$12.79 - $14.32
11% of jobs
$15.17 is the 25th percentile. Wages below this are outliers.
$14.32 - $15.85
15% of jobs
The median wage is $17.26 / hr.
$15.85 - $17.38
20% of jobs
$17.38 - $18.91
15% of jobs
$19.97 is the 75th percentile. Wages above this are outliers.
$18.91 - $20.45
13% of jobs
$20.45 - $21.98
7% of jobs
$21.98 - $23.51
6% of jobs
$23.51 - $25.04
4% of jobs
$25.04 - $26.57
3% of jobs
$9
$18
$26
How much do cvs customer service jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for cvs customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.
What is a CVS Customer Service representative?
CVS Customer Service representatives are employees who assist customers with inquiries related to CVS products, services, prescriptions, and store policies. They handle customer concerns, process returns or exchanges, help resolve billing issues, and provide information about CVS programs such as ExtraCare. These representatives work both in CVS retail stores and in call centers, ensuring customers have a positive experience. Their goal is to address customer needs efficiently and maintain CVS’s standard of service.
What skills and qualifications are needed to be a CVS Customer Service representative?
To thrive as a CVS Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and familiarity with basic retail or customer service practices, often supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, cash handling, and CVS-specific software is typically required. Outstanding communication, patience, and a positive attitude help you excel in addressing customer needs and resolving concerns. These skills are crucial for ensuring customer satisfaction, building loyalty, and maintaining efficient store operations.
What challenges do CVS Customer Service representatives face and how are they addressed?
CVS Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer concerns, and handling sensitive issues like prescription errors or insurance questions. To address these, CVS provides comprehensive training, access to support resources, and encourages teamwork within the call center environment. Representatives are also encouraged to escalate more difficult cases to supervisors and collaborate with pharmacy staff to resolve issues efficiently. Maintaining clear communication and patience is key to ensuring customer satisfaction in this fast-paced role.
What is the difference between Cvs Customer Service vs Pharmacy Technician?
| Aspect | Cvs Customer Service | Pharmacy Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; pharmacy technician certification |
| Work Environment | Retail store, customer-facing | Pharmacy setting, assisting pharmacists |
| Employer & Industry Usage | Retail pharmacy chains like CVS | Pharmacies, hospitals, healthcare facilities |
| Common Search & Comparison | Customer service roles in retail pharmacy | Technical pharmacy support roles |
While both roles are integral to retail pharmacy operations, Cvs Customer Service focuses on assisting customers with purchases and inquiries, whereas Pharmacy Technicians handle medication preparation and pharmacy support tasks. Understanding these differences helps job seekers identify the right career path within the pharmacy industry.
What are the most commonly searched types of Cvs Customer Service jobs in California?
The most popular types of Cvs Customer Service jobs in California are:
What cities in California are hiring for Cvs Customer Service jobs?
Cities in California with the most Cvs Customer Service job openings:
$19.92/hr
Other
Dental, Vision
This job post has expired today. Applications are no longer accepted.
CVS Health rating
5.8
Based on 4,338 frontline employees who took The Breakroom Quiz
89th of 112 rated pharmacies
Job description
Shift Supervisor
A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions:
1. Management
- Work effectively with store management and store crews
- Supervise the store's crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crews
2. Customer Service
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Maintain customer/patient confidentiality
3. Merchandise/Presentation
- Price merchandise
- Stock shelves
- Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
- Execute the display and maintenance of off-shelf merchandise
- Reset departments following POGs
Required Qualifications
- Deductive reasoning ability, analytical skills and computer skills.
- Advanced communication skills and supervision skills
- Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail supervisor
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
24
Time Type
Part time
Pay Range
The typical pay range for this role is:
$19.92 - $19.92
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This part?time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well?being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.
Additional details about available benefits are provided during the application process and on Benefits Moments.
What CVS Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About CVS Health
Sourced by ZipRecruiter
Industry
Health care and social assistance and retail
Company size
10,000+ Employees
Headquarters location
Woonsocket, RI, US