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Cvs Customer Service Jobs in Utah (NOW HIRING)

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Cvs Customer Service information

See Utah salary details

$8

$17

$24

How much do cvs customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for cvs customer service in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a CVS Customer Service representative?

To thrive as a CVS Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and familiarity with basic retail or customer service practices, often supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, cash handling, and CVS-specific software is typically required. Outstanding communication, patience, and a positive attitude help you excel in addressing customer needs and resolving concerns. These skills are crucial for ensuring customer satisfaction, building loyalty, and maintaining efficient store operations.

What is a CVS Customer Service representative?

CVS Customer Service representatives are employees who assist customers with inquiries related to CVS products, services, prescriptions, and store policies. They handle customer concerns, process returns or exchanges, help resolve billing issues, and provide information about CVS programs such as ExtraCare. These representatives work both in CVS retail stores and in call centers, ensuring customers have a positive experience. Their goal is to address customer needs efficiently and maintain CVS’s standard of service.

What challenges do CVS Customer Service representatives face and how are they addressed?

CVS Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer concerns, and handling sensitive issues like prescription errors or insurance questions. To address these, CVS provides comprehensive training, access to support resources, and encourages teamwork within the call center environment. Representatives are also encouraged to escalate more difficult cases to supervisors and collaborate with pharmacy staff to resolve issues efficiently. Maintaining clear communication and patience is key to ensuring customer satisfaction in this fast-paced role.

What is the difference between Cvs Customer Service vs Pharmacy Technician?

AspectCvs Customer ServicePharmacy Technician
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; pharmacy technician certification
Work EnvironmentRetail store, customer-facingPharmacy setting, assisting pharmacists
Employer & Industry UsageRetail pharmacy chains like CVSPharmacies, hospitals, healthcare facilities
Common Search & ComparisonCustomer service roles in retail pharmacyTechnical pharmacy support roles

While both roles are integral to retail pharmacy operations, Cvs Customer Service focuses on assisting customers with purchases and inquiries, whereas Pharmacy Technicians handle medication preparation and pharmacy support tasks. Understanding these differences helps job seekers identify the right career path within the pharmacy industry.

What are the most commonly searched types of Cvs Customer Service jobs in Utah?

The most popular types of Cvs Customer Service jobs in Utah are:

What cities in Utah are hiring for Cvs Customer Service jobs?

Cities in Utah with the most Cvs Customer Service job openings:

Cvs Customer Service jobs near you
Infographic showing various Cvs Customer Service job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,593 per year, or $17.1 per hour.

CVS Health - Retail Store Associate - Apply Now

CVS

Salt Lake City, UT • On-site

$14 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,338 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

CVS Health is seeking Retail Store Associates to assist customers, operate cash registers, and support daily retail store operations. Retail Store Associates are responsible for greeting customers, processing transactions, handling cash and card payments, assisting customers with product questions, stocking shelves, organizing merchandise, setting up displays, and maintaining store cleanliness. Associates may also assist with photo services, online order pickups, inventory tasks, and supporting the pharmacy area when needed. This position typically pays $14 to $18 per hour, with opportunities for overtime pay, holiday pay, and shift differential pay for overnight or weekend shifts depending on location and experience. Retail Store Associates are responsible for providing customer service, operating registers, stocking shelves, organizing merchandise, assisting customers with finding products, processing returns, helping with photo printing services, assisting with online order pickups, and maintaining store organization and cleanliness. Employees must follow CVS customer service policies, cash handling procedures, and store operational guidelines. Full-time and part-time employees may be eligible for benefits including health, dental, and vision insurance, 401(k) with company match, paid time off, employee discount programs, tuition assistance programs, and opportunities for advancement into Shift Supervisor, Assistant Store Manager, or Store Manager roles. Some locations may also offer attendance incentives and performance-based bonuses.

What CVS Health employees say

Pay

Benefits

Hours and flexibility

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