Customs Associate Jobs in Pennsylvania (NOW HIRING)

Summary of company: Valley Forge Pharma is a leading Contract Development and Manufacturing Organization (CDMO) specializing in peptide therapeutics. We offer comprehensive peptide services, from early development to commercialization, maintaining the highest standards of quality and compliance.

Title: Business Development Associate (bilingual Mandarin/English)

Department: BD

Report to (title): VP, BD

Location: Malvern, PA, USA

Supervisory Responsibility: No

FLSA Status: Exempt

Position Type: Full Time

Travel Required: 2 times per year

Expected Hours of Work: 40 hours a week; M-F 9-5 in office in Malvern, PA, USA (with the occasional 2-3 nights per week of less than 1 hour communication with China, in exchange, you have flexibility during the day so you should not be working more than 40 hour weeks in total)

Description

Sales Support & Order Handling

· Serve as a key point of contact for customer communications (orders, product inquiries) and ensure timely follow-up.

· Prepare and manage accurate, on-time quotations.

· Coordinate order fulfillment with cross-functional teams (Sales, Production, QC/QA, Logistics, Finance) to meet quality and delivery targets.

· Supervise domestic and international shipments, including package clearance and customs documentation.

· Resolve product or delivery issues by coordinating with internal teams and communicating clear corrective actions to customers.

· Maintain accurate CRM records and prepare regular sales/operational reports.

· Assist with operational tasks such as laboratory sample coordination, testing support, and process optimization initiatives.

· Provide warehouse operations support (e.g., inventory reconciliation).

· Support trade show activities with pre-show planning and post-event lead follow-up.

Cross-Border Operations & Coordination

· Act as liaison between U.S. and China teams to ensure smooth communication and alignment on priorities.

· Coordinate cross-team workflows to prevent delays in inventory updates and order processing

· Communicate new product availability and pricing (cost, MOQs, lead times).

· Obtain required documentation to support customer, regulatory, and audit needs.

· Coordinate technical inquiries (methods, specifications, stability) between clients and the manufacturing team.

Requirements

Qualifications Requirements

· Proficiency in Mandarin

· Bachelor’s degree

Education, License, Certification, or Preferred Qualifications

· Preferred Experience: Familiarity with technical documentation such as COAs, SDSs, and GMP compliance requirements.

· Preferred Experience: Understanding of global shipping processes and regulatory documentation.

· Preferred Education: Bachelors; Chemistry knowledge is a plus not a requirement.

· Preferred Years of Work: 0–3 years of experience in business development, sales operations, or account management (B2B experience preferred).

· Strong communication and negotiation skills, both written and verbal.

· Analytical mindset and ability to manage multiple projects simultaneously.

· Detail-oriented, self-motivated, and able to thrive in a fast-paced environment.

Tools and Technology Used

• Microsoft Office 365 (Word, Excel, PowerPoint, Teams, Outlook…)
• CRM software experience a plus.

Work Environment & Mental and Physical Requirements

• Ability to remain in a stationary position; move; operate and use required equipment; and reach items.
• Ability to move/transport up to 30 lbs., and up to 50 lbs. occasionally.
• Ability to communicate, converse with others, and exchange information

EEO Disclaimer

VFP is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic protected by federal, state, or local laws. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment requirements, or otherwise participating in the employee selection process, please direct your inquiries to the HR Department by calling the VFP main line at 610-643-4881.

Applicants have rights under Federal Employment Laws:

• EEO is the law poster: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
• Employee Polygraph Protection Act poster : https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Other Disclaimers

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. It is subject to change at any time.

This job description does not constitute an implied or express contract for employment and does not guarantee employment. Employment is at-will.

VFP does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company or to this posting without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific.

Benefits

For employees:

-100% employer-paid MEDICAL HMO

-MEDICAL PPO

-DENTAL PPO

-VISION

-100% employer-paid Basic Life/AD&D + ST Disability

-4% 401K Match (Immediately vested Safe Harbor)

-FSA

PTO: 15 days total (vacation/personal days) + 5 sick days + holidays

(the 13 vacation days accrue + earn more days when you hit milestone years)