1

Customer Survey Jobs (NOW HIRING)

Conducts customer survey after case is closed to assess level of customer satisfaction * Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal. * Monitor ...

... survey after case is closed to assess level of customer satisfaction • Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal. • Monitor the regional ...

About us Bateman Civil Survey is a leading land surveying and civil engineering firm headquartered ... We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ...

About Sprig Sprig is the customer survey platform, rebuilt around AI agents. For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms ...

Showing results 41-60

Customer Survey information

See salary details

$14

$31

$48

How much do customer survey jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer survey in the United States is $31.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $36.06 per hour, depending on experience, location, and employer.

What are customer surveys?

Customer surveys are tools used by businesses to collect feedback from their customers about products, services, or overall experiences. These surveys often include questions about satisfaction, preferences, and suggestions for improvement. The information gathered helps companies understand customer needs, identify areas for growth, and make data-driven decisions. Customer surveys can be conducted through various channels, such as online forms, phone calls, or in-person interviews.

What are the key skills and qualifications needed to thrive as a customer survey specialist, and why are they important?

To thrive as a Customer Survey Specialist, you need strong analytical skills, attention to detail, and experience with survey design and data collection, often supported by a degree in business, marketing, or a related field. Familiarity with survey platforms such as SurveyMonkey or Qualtrics, and proficiency in data analysis tools like Excel or SPSS, are typically required. Excellent communication, critical thinking, and problem-solving abilities help you interpret results and present actionable insights. These competencies are essential to ensure accurate data gathering, meaningful analysis, and effective influence on organizational decision-making.

What are some common challenges faced by professionals conducting customer surveys, and how can they be addressed?

Professionals conducting customer surveys often encounter challenges such as low response rates, biased feedback, and difficulty reaching the target audience. To address these issues, it's important to design concise, engaging surveys and clearly communicate the value of participation to respondents. Additionally, using multiple channels (email, phone, in-person) and following up with non-respondents can improve response rates and data quality. Collaborating closely with marketing and customer support teams can also help ensure the survey reaches the right audience and yields actionable insights.

What is the difference between Customer Survey vs Customer Service Representative?

AspectCustomer SurveyCustomer Service Representative
Primary RoleCollects feedback from customers through surveysAssists customers with inquiries, issues, and support
Skills & CertificationsSurvey design, data analysis, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice, remote, or field settings for data collectionCall centers, retail, online support channels
Industry UsageMarket research, customer experience departmentsCustomer support, sales, retail sectors

Customer Survey roles focus on gathering customer feedback to improve products and services, while Customer Service Representatives directly assist customers with their needs. Both roles require strong communication skills but differ in their primary functions and work environments.

More about Customer Survey jobs

What states have the most Customer Survey jobs?

States with the most job openings for Customer Survey jobs include:

What are popular job titles related to Customer Survey jobs?

For Customer Survey jobs, the most frequently searched job titles are:

Infographic showing various Customer Survey job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $64,602 per year, or $31.1 per hour.

Survey Project Manager (Relocation Assistance Available)

Wilmington, NC

Bateman Civil Survey
Civil Engineering Construction • 51 - 200 employees

$36/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 11 days ago


Key responsibilities

  • Develop detailed project plans, including scope, timeline, and resource allocation.

  • Review and approve survey data, calculations, and drawings, providing quality control prior to being reviewed by a PLS.

  • Coordinate and schedule with other stakeholders such as engineers, architects, and contractors to achieve project goals.


Job description

About us
Bateman Civil Survey is a leading land surveying and civil engineering firm headquartered in the heart of Apex, North Carolina.
We have been providing premium services across this great state and throughout the East Coast for over twenty years.
We have an unparalleled commitment to customer satisfaction and employee well-being.
Each engineer, technician, project manager, and administrator are part of a team that recognizes the inherent value of its every member.
We take pride in our work and love what we do. We take full advantage of the advances in equipment and technology and are driven to learn and grow at the pace of the world around us.
We are looking for team members and leaders that will help us continue to move from “the way we’ve always done it” to a greater level of efficiency and quality than we’ve ever known.
That’s where you come in – won’t you join us?
About the position

The individual in this role holds a pivotal role, overseeing the successful execution of surveying projects from initiation through to completion. Responsible for project planning, resource allocation, and leadership of a diverse team of surveying professionals, this individual ensures that all surveying work is conducted accurately, efficiently, and in compliance with industry standards and regulations. Key responsibilities include client liaison, technical oversight, budget management, and quality assurance. The Survey Project Manager excels in communication, problem-solving, and has a keen eye for detail, ensuring that client expectations are met, and projects are delivered on time and within budget. Through effective team management and technical expertise, they contribute to the growth and success of the organization, fostering a culture of excellence and continuous improvement in surveying practices.

Responsibilities include but not limited to:

  • Develop detailed project plans, including scope, timeline, and resource allocation.

  • Responsible for ensuring documents/maps are accurate before requesting signing and sealing by a PLS.

  • Mentor and develop the skills of junior staff members, assisting with creation and implementation of templates and checklists to increase team efficiency.

  • Serve as the primary point of contact for clients, ensuring their needs are understood and met.

  • Prepare and manage project budgets, ensuring work is completed within financial constraints.

  • Identify, assess, and mitigate project risks.

  • Review and approve survey data, calculations, and drawings, providing quality control prior to being reviewed by a PLS.

  • Choose appropriate surveying methodologies each project.

  • Provide technical expertise and guidance to surveying staff.

  • Ensure clients are satisfied with the surveying services provided.

  • Coordinate and schedule with other stakeholders such as engineers, architects, and contractors to achieve project goals.

  • Ensure all project documentation is complete, accurate, and stored appropriately.

  • Provide regular project updates and reports to senior management and clients.

  • Ensure all surveying work complies with local, state, and federal regulations and standards.

  • Maintain a safe work environment, enforcing safety protocols and procedures.

Requirements

  • Bachelor’s Degree in Surveying, Civil Engineering, Geomatics, or a related field preferred but not required. Some positions might accept equivalent work experience in lieu of a degree

  • Senior-level position with 5+ years of CAD experience.

  • Demonstrated leadership skills and proficiency in advanced design software.

Benefits:

  • Health Insurance

  • Health Savings Account

  • Company-Paid Dental Insurance

  • Company-Paid Life Insurance

  • Company-Paid Long Term Disability Insurance

  • Company-Paid Short Term Disability Insurance

  • 401(k) & Roth Plans with Matching

  • Tuition Assistance

  • Personal Time Off (PTO)

  • Paid Bereavement Leave

  • Paid Holidays

  • Career development opportunities

  • A commitment to utilizing the latest state-of-the-art technologies

Pay:

  • Minimum $36 per hour depending upon experience

Notice to Staffing Agencies:
BCSC will only consider candidates submitted by a staffing agency with a prior written agreement with our recruiting team for a specific job opening. Unsolicited resumes sent via mail, fax, email, or directly to BCSC employees will be considered property of BCSC and no placement fees will be paid. Only agreements signed by BCSC’s HR Representative or authorized designee are valid.

Bateman Civil Survey Company (BCSC) is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age (40 or older), disability or genetic information (including family medical history), national origin, disability status, protected veteran status, or any other characteristic protected by law.