ZipRecruiter

Log In

1

Customer Survey Jobs (NOW HIRING)

B&H Photo

Customer Advocacy Associate 1

Manhattan, NY · On-site

$16 - $22/hr

Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application * Accurately and efficiently, correspond with customers via email and phone as necessary ...

ePlus

Customer Success Associate

King Of Prussia, PA · On-site

$60K - $75K/yr

Execute semi-annual customer survey for assigned annuity services customers * Align with assigned ePlus project manager and other team members to help provide optimal customer experience throughout ...

Customer Management Systems

Be Seen First

Sales Representative - Seeking Skilled Closers

Lake Mary, FL · On-site

$50K - $120K/yr

After working for several years in various capacities in the customer satisfaction survey services industry, Mr. Koerner recognized that an opportunity existed to improve on existing industry ...

Bateman Civil Survey

Survey Project Manager

Apex, NC

$36/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... The Survey Project Manager excels in communication, problem-solving, and has a keen eye for detail ...

Bateman Civil Survey

Survey Project Manager

Apex, NC · On-site

$36/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... The Survey Project Manager excels in communication, problem-solving, and has a keen eye for detail ...

Topographic

Professional Surveyor

Oklahoma City, OK · On-site

Coordinates survey crews and projects, relates information to crews as per customer survey orders. * Collects GPS locations and document features for GIS Data System. Utilize CADD system to enter the ...

Mazak Optonics

Customer Service Advocate

Houston, TX · On-site

Conducts customer survey after case is closed to assess level of customer satisfaction * Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal. * Monitor ...

Topographic

Professional Surveyor

Oklahoma City, OK · On-site

Coordinates survey crews and projects, relates information to crews as per customer survey orders. * Collects GPS locations and document features for GIS Data System. Utilize CADD system to enter the ...

Mazak

Customer Service Advocate

Florence, KY · On-site

Conducts customer survey after case is closed to assess level of customer satisfaction * Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal. * Monitor ...

Mazak

Customer Service Advocate

Houston, TX · On-site

Conducts customer survey after case is closed to assess level of customer satisfaction * Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal. * Monitor ...

W3Global Inc.

Project Manager Assistant

Monterey, CA · On-site

$24 - $26/hr

Maintain Salesforce customer survey procedure, check accuracy, equipment validation, pictures and customer info. Support and process PO's customer proposals, shipping and receiving, equipment ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Survey Jobs

Customer Survey information

See salary details

$14

$31

$48

How much do customer survey jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer survey in the United States is $31.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $36.06 per hour, depending on experience, location, and employer.

What are customer surveys?

Customer surveys are tools used by businesses to collect feedback from their customers about products, services, or overall experiences. These surveys often include questions about satisfaction, preferences, and suggestions for improvement. The information gathered helps companies understand customer needs, identify areas for growth, and make data-driven decisions. Customer surveys can be conducted through various channels, such as online forms, phone calls, or in-person interviews.

What are the key skills and qualifications needed to thrive as a customer survey specialist, and why are they important?

To thrive as a Customer Survey Specialist, you need strong analytical skills, attention to detail, and experience with survey design and data collection, often supported by a degree in business, marketing, or a related field. Familiarity with survey platforms such as SurveyMonkey or Qualtrics, and proficiency in data analysis tools like Excel or SPSS, are typically required. Excellent communication, critical thinking, and problem-solving abilities help you interpret results and present actionable insights. These competencies are essential to ensure accurate data gathering, meaningful analysis, and effective influence on organizational decision-making.

What are some common challenges faced by professionals conducting customer surveys, and how can they be addressed?

Professionals conducting customer surveys often encounter challenges such as low response rates, biased feedback, and difficulty reaching the target audience. To address these issues, it's important to design concise, engaging surveys and clearly communicate the value of participation to respondents. Additionally, using multiple channels (email, phone, in-person) and following up with non-respondents can improve response rates and data quality. Collaborating closely with marketing and customer support teams can also help ensure the survey reaches the right audience and yields actionable insights.

What is the difference between Customer Survey vs Customer Service Representative?

AspectCustomer SurveyCustomer Service Representative
Primary RoleCollects feedback from customers through surveysAssists customers with inquiries, issues, and support
Skills & CertificationsSurvey design, data analysis, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice, remote, or field settings for data collectionCall centers, retail, online support channels
Industry UsageMarket research, customer experience departmentsCustomer support, sales, retail sectors

Customer Survey roles focus on gathering customer feedback to improve products and services, while Customer Service Representatives directly assist customers with their needs. Both roles require strong communication skills but differ in their primary functions and work environments.

More about Customer Survey jobs

What states have the most Customer Survey jobs?

States with the most job openings for Customer Survey jobs include:

What are popular job titles related to Customer Survey jobs?

For Customer Survey jobs, the most frequently searched job titles are:

Customer Survey jobs near you
Infographic showing various Customer Survey job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $64,602 per year, or $31.1 per hour.

Customer Advocacy Associate 1

Manhattan, NY • On-site

B&H Photo
1 - 5K employees
Learn more about B&H Photoexternal

$16 - $22/hr

Other

Medical, Retirement

Posted 20 days ago

B&H Photo rating

8.7

Company rating: 8.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

2nd of 30 rated technology retailers

Job description

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

  • Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application

  • Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution

  • Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs

  • Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction

  • Escalate any concerns or issues to the appropriate manager / supervisor when required

  • Assist in documenting operational processes

  • Assist in creating customer response templates

  • Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience

  • Support efforts to improve the process and function of the department

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Job Details

Job Family Customer Advocacy

Pay Type Hourly

Hiring Min Rate 22 USD

Hiring Max Rate 27.5 USD

What B&H Photo employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply