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Customer Support Jobs in Madison, WI (NOW HIRING)

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

  • PTO

The Role We're seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you ...

Live the Dash Travel

Travel Support Advisor

Madison, WI · On-site

Experience in customer support, hospitality, or travel services is a plus. * Clear communicator with a patient and friendly demeanor. * Strong problem-solving skills and attention to detail. * Tech ...

Accuray

Medical Physics Support Specialist

Madison, WI · On-site

Provide on-site and phone support to ensure customers can effectively utilize their systems to treat patients. * Provide training, in a variety of formats, to both new and current customers of the ...

TEKsystems

Customer Experience Representative

Waunakee, WI

$23.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide customer and sales support via phone and email * Generate quotes and assist with pricing inquiries * Track and expedite orders to ensure on-time delivery * Coordinate with Engineering ...

New

TEKsystems

Customer Experience Representative

Waunakee, WI

$23.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide customer and sales support via phone and email * Generate quotes and assist with pricing inquiries * Track and expedite orders to ensure on-time delivery * Coordinate with Engineering ...

New

TEKsystems

Customer Experience Representative

Waunakee, WI

$23.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide sales support to customers and sales representatives. * Prepare quotes and assist with order entry and order tracking. * Coordinate with engineering, warehouse, and other internal teams to ...

New

TEKsystems

Customer Experience Representative

Waunakee, WI

$23.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide sales support to customers and sales representatives. * Prepare quotes and assist with order entry and order tracking. * Coordinate with engineering, warehouse, and other internal teams to ...

New

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Showing results 21-40

All JobsCustomer Support JobsCustomer Support Jobs in Madison, WI

Customer Support information

See Madison, WI salary details

$12

$19

$28

How much do customer support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer support in Madison, WI is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.06 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Madison, WI? The most popular types of Customer Support jobs in Madison, WI are:
What are popular job titles related to Customer Support jobs in Madison, WI? For Customer Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Madison, WI look for? The top searched job categories for Customer Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Customer Support jobs? Cities near Madison, WI with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,236 per year, or $19.3 per hour.

Customer Support Representative | Immediate Opening

LoanMax Title Loans

Spring Valley, WI

$18/hr

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Customer Service Representative
LoanMax Title Loans
1409 Coulee Rd Hudson, WI 54016
________________________________________
Pay Range
$18 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.
________________________________________
Schedule
Store Hours:
Full-Time in store position
Monday - Friday: 10:00 AM - 6:00 PM
Rotating Saturdays: 9:00 AM - 2:00 PM
✅ Never work on Sundays
________________________________________
About the Position
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.
Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.
________________________________________
Key Responsibilities
• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws
________________________________________
What We Offer
• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.
________________________________________
Qualifications
General
• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized
Education
• High school diploma or equivalent required
Experience
• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required
Personal Attributes
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.
________________________________________
About LoanMax Title Loans
LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.
________________________________________
Additional Requirements
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
________________________________________
Equal Opportunity Employer
LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

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