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Customer Support Jobs in Madison, WI (NOW HIRING)

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact for customers requiring support with our products and services. This role is focused on professional ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact for customers requiring support with our products and services. This role is focused on professional ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact for customers requiring support with our products and services. This role is focused on professional ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

The Role We're seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you ...

Accuray

Medical Physics Support Specialist

Madison, WI · On-site

$90 - $130/hr

Provide on-site and phone support to ensure customers can effectively utilize their systems to treat patients.* Provide training, in a variety of formats, to both new and current customers of the ...

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All JobsCustomer Support JobsCustomer Support Jobs in Madison, WI

Customer Support information

See Madison, WI salary details

$12

$19

$28

How much do customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support in Madison, WI is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.06 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Madison, WI?

The most popular types of Customer Support jobs in Madison, WI are:

What are popular job titles related to Customer Support jobs in Madison, WI?

For Customer Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Madison, WI look for?

The top searched job categories for Customer Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Customer Support jobs?

Cities near Madison, WI with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,230 per year, or $19.3 per hour.

Administrative & Customer Support Coordinator

Certco, Inc

Fitchburg, WI • On-site

$22.50/hr

Full-time

Posted 17 days ago

Certco rating

6.9

Company rating: 6.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

32nd of 49 rated food wholesalers

Job description

Job Type
Full-time
Description
Administrative & Customer Support Coordinator
Certco, Inc. Madison, WI
A High-Visibility Opportunity to Make an Impact and Grow with Certco
Are you looking for an opportunity to get your foot in the door with Certco or take the next step in your career? The Administrative & Customer Support Coordinator (ACSC) is an exciting opportunity to join a growing team in a role that offers visibility, variety, responsibility, and purpose.
This position is part of a two-person team working closely with our Administrative & Customer Support Lead (ACSL). Together, this team provides important support to Certco leadership, helps coordinate internal operations, supports company events, and plays a key role in delivering an excellent experience to our Certco Members.
For current Certco employees, this is a great opportunity to step into a new role, expand your knowledge of the company, work directly with leadership, and develop skills that can open the door to future career opportunities.
What You'll Do
Administrative & Leadership Support
  • Partner with the Administrative & Customer Support Lead as a primary liaison to the receptionist desk and provide support to the Director Team
  • Handle projects and tasks assigned by the Director Team
  • Assist with board meetings and preparation of shareholder materials
  • Support retailer-facing events, including retailer summits, forums, and other company events
  • Help coordinate key company events, including Food Shows, and maintain relationships with event partners and hotels
  • Assist with tracking, organizing, and verifying documents to support regulatory and procedural compliance
  • Manage and update Standard Operating Procedures (SOPs)
  • Maintain confidentiality of information related to executives, board members, and shareholders
  • Process select vendor invoices
  • Assist with company events, retirement celebrations, and special occasions

Customer & Member Support
  • Help enhance the Certco Member experience by building relationships with our Members
  • Support, document, and report on Certco Special Ad Offers and pre-ordered product adjustments
  • Assist with transportation and warehouse questions and concerns
  • Take ownership of Member calls and follow through to ensure the expected Certco response is achieved
  • Work with internal departments to help resolve customer questions and concerns

Front Desk & Office Support
  • Answer phones and accurately direct calls to the appropriate person
  • Manage door access and provide a welcoming, professional experience for visitors
  • Coordinate daily front desk activities and help ensure appropriate front desk coverage
  • Sort, prepare, file, and distribute internal and truck mail
  • Coordinate mailing of invoices and organizational documents
  • Monitor supplies for upstairs breakrooms and bathrooms and help maintain a clean and welcoming environment
  • Maintain Emergency Procedures and Attendance listings
  • Assist with lunch orders, setup, and cleanup for company events
  • Place and coordinate orders for special occasions, including births, deaths, hospital stays, and grand openings
  • Perform other duties as assigned by management
What We're Looking For
We are looking for someone who is friendly, highly organized, detail-oriented, adaptable, and proactive.
The ideal candidate will have:
  • Previous experience as an Executive Assistant, Receptionist, Administrative Coordinator, or in a similar role preferred
  • Professional demeanor and the ability to handle confidential information with discretion
  • Excellent communication, proofreading, and organizational skills
  • Strong attention to detail
  • Ability to manage multiple priorities and adapt to changing needs
  • A proactive, problem-solving mindset
  • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • Ability and willingness to learn Certco's internal systems and processes
  • A strong teamwork mentality and willingness to pitch in wherever needed
Why This Is a Great Opportunity
This is a high-visibility position with a purpose. You will work closely with Certco leadership while also interacting with employees, Certco Members, vendors, retailers, and visitors. No two days will necessarily look the same, and you will have the opportunity to learn how many different areas of Certco work together.
For someone looking to get their foot in the door at Certco, this position provides exposure to leadership, customer service, events, operations, compliance, and the broader organization.
For a current Certco employee, this is an opportunity to step into a new role, expand your skill set, increase your visibility within the organization, and take on responsibilities that directly support the growth of our Customer Support function.
As our Customer Service and Member Support needs continue to grow, this position will play an important role in helping Certco maintain strong relationships with the independent retailers we serve.
Join Certco
At Certco, we believe in developing our people and providing opportunities to grow. If you are someone who enjoys helping others, solving problems, staying organized, and being part of a team where your work makes a difference, we would love to hear from you.
This could be your opportunity to start-or take the next step in-your Certco career.
Requirements
Schedule: Monday - Friday
Hours: 7:30am - 4pm
Essential Job Functions
Key Responsibilities:
Administrative & Executive Support
  • Working with and in support of the ACSL as a primary liaison to the receptionist desk and support to the Director Team.
  • Handle other projects and tasks assigned by the Director team.
  • Serve as an additional resource with the hotel where Certco hosts its key events (e.g., Food Shows), coordinating reservations, logistics, and ongoing relationship management.
  • Provide support for other retailer facing events, including retailer summits, retailer forums and other events.
  • Assist with coordinating board meetings and preparing shareholder materials.
  • Provide support in tracking, organizing, and verifying documents to maintain regulatory and procedural compliance.
  • Assist with coordinatization of daily front desk activities including ensuring daily front end coverage needs are maintained.
  • Enhance Certco Customer Service by establishing relationships with Certco Members by supporting, documenting and reporting on Certco Special Ad Offers, Pre-Ordered product adjustments, Transportation and Warehouse questions and concerns. Includes taking ownership of retailer's store calls to ensure expected Certco response is achieved.
  • Manage and update Standard Operating Procedures (SOPs).
  • Maintain confidentiality of documentation related to the executive team, board members, and shareholders.
  • Process selects vendor invoices.
  • Assist with lunch orders, set-up, and clean-up for company events.
  • Assist with coordinating retirement parties and other special events.
  • Place and coordinate orders for special occasions (births, deaths, hospital stays, grand openings, etc.).

Front Desk & Communication
  • Answer phones, manage door access, and serve as a welcoming presence for visitors.
  • Ensure calls are promptly and accurately transferred to the appropriate person.
  • Sort, prep, file, and distribute internal and truck mail.
  • Coordinate mailing of invoices and organizational documents.
  • Ensure appropriate supply of inventory for upstairs breakrooms and bathrooms. Maintain breakroom cleanliness.
  • Manage and maintain Emergency Procedures and Attendance listings.
  • Performs other duties assigned by management
  • Be regular in attendance and comply with the Company Attendance Policy

Qualifications
  • Previous experience as an Executive Assistant, Receptionist, Administrative Coordinator, or similar role preferred.
  • Professional demeanor with the ability to handle confidential information.
  • Excellent communication, proofreading, and organizational skills.
  • Ability to manage multiple priorities and adapt to changing needs.
  • Strong attention to detail with a proactive, problem-solving mindset.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn internal systems.

Work Environment
This position is based on-site and is the support role of a two-person team that works collaboratively to support the Director team and broader organization. Teamwork, communication, and a flexible, "pitch in" attitude are essential for success. The role requires handling sensitive and confidential information with the utmost discretion and professionalism.
Certco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary Description
$22.50 Per Hour

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