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Customer Support Jobs in Delavan, WI (NOW HIRING)

Pentair

Technical Support Rep

Delavan, WI · On-site

Customer Service Product Support Representative - Technical/Warranty support SUMMARY: This position is responsible for providing world class customer service to customers of Pentair. This is done by ...

Pentair

Technical Support Rep

Delavan, WI · On-site

Customer Service Product Support Representative - Technical/Warranty support SUMMARY: This position is responsible for providing world class customer service to customers of Pentair. This is done by ...

Mister Car Wash

Customer Service Associate

Loves Park, IL · On-site

$16 - $18/hr

Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience. As we accelerate our growth across the country ...

Mister Car Wash

Customer Service Associate

Loves Park, IL · On-site

$15 - $17/hr

Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience. As we accelerate our growth across the country ...

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All JobsCustomer Support JobsCustomer Support Jobs in Delavan, WI

Customer Support information

See Delavan, WI salary details

$10

$17

$25

How much do customer support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer support in Delavan, WI is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.65 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What job categories do people searching Customer Support jobs in Delavan, WI look for? The top searched job categories for Customer Support jobs in Delavan, WI are:
What cities near Delavan, WI are hiring for Customer Support jobs? Cities near Delavan, WI with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Delavan, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,625 per year, or $17.1 per hour.

Customer Support Representative

Citizens Bank - WI

Mukwonago, WI • On-site

$15.75 - $21.50/hr

Other

Re-posted 10 hours ago

Job description

Customer Support Representative

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals.

Business Hours:

Monday - Friday 8am-5:30pm, Saturday 9am-1pm

Typically 38-40 hours per week. Hours may vary based on business needs and may change at any time

Essential Duties and Responsibilities:

  • Listen effectively to customers' requests and promptly take the necessary action to assist them.
  • Effectively cross sell bank products and services
  • Educate customers on utilizing bank products and services
  • Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer
  • Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction
  • Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge
  • Any other duties as assigned

Requirements:

  • High School Diploma or GED
  • 2+ years of Personal Banking experience required
  • Knowledge of banking products and services including loans
  • Call center experience preferred
  • Strong verbal communication skills
  • Ability to cross sell products and services
  • Ability to multitask

Critical Competencies:

  • Customer Service Excellence
  • Communication
  • Listening Skills
  • Confidentiality

****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster.

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