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Customer Support Supervisor Jobs in Minnesota (NOW HIRING)

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Customer Success Support Manager

Waite Park, MN · On-site

$65K - $73K/yr

Lead and develop the Customer Support team -- 2 Specialists, 2 Seniors, and an offshore extension team member -- per RPM's Supervisor Leadership Standard * Set clear weekly and quarterly goals so ...

Amat

Customer Support Technician I/II/III

Bloomington, MN · On-site

$20 - $27.50/hr

We're committed to providing programs and support that encourage personal and professional growth ... Has no supervisory responsibilities Problem Solving * Recognizes and solves typical problems that ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

... supervisory experience. * Strong understanding of industrial distribution processes including quoting, order entry, inventory, and customer support. * Experience working with Microsoft Dynamics 365 ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

... supervisory experience. * Strong understanding of industrial distribution processes including quoting, order entry, inventory, and customer support. * Experience working with Microsoft Dynamics 365 ...

flowcontrol

Customer Service Manager

Minneapolis, MN · On-site

... supervisory experience. * Strong understanding of industrial distribution processes including quoting, order entry, inventory, and customer support. * Experience working with Microsoft Dynamics 365 ...

Apogee

AP Support Specialist

Minneapolis, MN · On-site

$24 - $27/hr

Provide accurate, timely, and professional service to all internal customers (team members) and ... Provide timely escalation of issues requiring 2nd level support to Accounts Payable Supervisor or ...

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Customer Support Supervisor information

See Minnesota salary details

$24K

$56.8K

$98.9K

How much do customer support supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer support supervisor in Minnesota is $56,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What does a customer support supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

What are the key skills and qualifications needed to thrive as a customer support supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a customer support supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.

What are popular job titles related to Customer Support Supervisor jobs in Minnesota?

For Customer Support Supervisor jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Support Supervisor jobs in Minnesota look for?

The top searched job categories for Customer Support Supervisor jobs in Minnesota are:

Customer Support Supervisor jobs near you
Infographic showing various Customer Support Supervisor job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,804 per year, or $27.3 per hour.

Service Support Agent

Johnson Health Tech Companies

Bloomington, MN • On-site

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

153rd of 496 rated machine equipment manufacturers

Job description

Description:


Position Overview

Under the direction of the Service Support Supervisor, the Service Support Agent is responsible for coordinating with customers and Service Technicians to schedule service visits (and working closely with supporting 3rd party service providers in regions we don’t have Johnson employed service technicians.). This position will confirm manufacturer warranties while keeping customers updated on the status of their service request and creating invoices when work has been completed. The Service Support agent will work closely with finance accounts receivable team to ensure warranty revenue is collected from the manufactures accurately.


Responsibilities

Customer Service

• Establish service, maintenance, contract call priorities and schedule accordingly.

• Establish positive long-term relationships with customers and key members of commercial establishments

• Assist customers on the phone, via email, and walk-ins(possibly live calls)

• Assist the retail sales in resolving customer or store issues

• Ensure that inventory is in stock before scheduling the service call and assist in ordering parts

• Ensure that direct customer relationships are positive, productive and profitable


Service Support

• Prepare reports as requested

• Take all reasonable steps possible to minimize the amount of non-billable Service Technician time

• Maintain cooperative working relationships with all company employees

• Assist in the collections process for commercial and retail work performed by the service department

• Ensure that we get the correct manufacturer warranty approvals before performing service work.

• Ensuring we invoice the correct parties, (customer, manufacturer warranty or extended warranties).

• Support Accounts receivable - aging reports for manufacture warranties and Commercial customers.

• Forwarding service request to 3rd Party Service Providers, where we don’t have Johnson Service technicians.

• Miscellaneous office administrative duties

• Additional duties assigned as needed

• Coordinate activities with staff to ensure quality customer service is provided within prescribed time and budgets

• Keep the Service supervisor informed as to all pertinent factors affecting the assigned responsibilities


Requirements:

Education:

• High school degree or equivalent required


Experience:

• 1 – 2 years of customer service and or scheduling experience preferred


Other Requirements:

• Advanced Microsoft Excel, Word, and Outlook skills necessary


Benefits:

We offer a competitive compensation package along with outstanding benefits and growth opportunities, including:

· Health & Dental Insurance

· Company-paid Life Insurance

· 401(k) Plan with company contributions

· Generous Paid Time Off

· Exclusive Product Discounts

· Wellness Programs and more


Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

What Johnson Health Tech employees say

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