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Customer Support Solutions Analyst Jobs (NOW HIRING)

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Title: Customer Support Analyst Location: Education Bachelor's Degree in Computer Science ... solutions. Performs other duties assigned. 4. Assists in setting up and supporting iPhone and ...

Pratt Industries

Customer Support Analyst

Dallas, TX · On-site

Customer Support Analyst The Customer Support Analyst is responsible for the duties listed below ... solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban ...

Exchange Bank

Business Solutions Analyst

Santa Rosa, CA · On-site

$68K - $100K/yr

The Business Solutions Analyst provides business analysis services to the organization by tracking ... Supports and guides project leaders with integrating operational processes, technology and internal ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management. Strategic ...

Zayo

Technical Solutions Analyst

Charleston, WV · Remote

$24.76 - $26.70/hr

... support unique customer requests * Assist in the preparation of proposal responses and cost ... Solution Design * Analyze customer requirements to understand how Zayo products and services can be ...

Zayo Group, LLC

Technical Solutions Analyst

Ashburn, VA · On-site

$24.76 - $26.70/hr

... support unique customer requests * Assist in the preparation of proposal responses and cost ... Solution Design * Analyze customer requirements to understand how Zayo products and services can be ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Apply today or visit to learn more about the impact of our solutions across the globe. Employment ...

SoftPro

SoftPro Customer Support Analyst

Raleigh, NC · On-site

FNF), SoftPro's technology solutions are used in thousands of law firms and title companies ... SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate ...

LifeShare

Business Solutions Analyst

Shreveport, LA · On-site

Provides ongoing analytical support for the Company's computers, business systems and blood banking ... Customer Service We make every decision and measure every outcome based on how well it serves our ...

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Customer Support Solutions Analyst information

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How much do customer support solutions analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support solutions analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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For Customer Support Solutions Analyst jobs, the most frequently searched job titles are:

Customer Programs & Solutions Analyst

Akron, OH • On-site

FirstEnergy
Utilities • 10K+ employees
Learn more about FirstEnergyexternal

$128K - $181K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

FirstEnergy rating

7.8

Company rating: 7.8 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. 

This is a full-time, on-site position located at any FirstEnergy location (Akron, OH preferred).

FirstEnergy takes a market-based approach to pay, which may vary depending on your location.  In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $107,100 - $151,200.  The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range for NJ $128,520 - $181,440.

Summary

This position sits within the Customer Programs & Solutions organization and supports the development, regulatory approval, and evolution of customer facing energy programs aligned with the energy transition, with an emphasis on integrating strategic concepts, program performance insights, and customer considerations into program design and regulatory positioning.  The team focuses on electrification, distributed energy resources (DER), electric vehicle (EV) infrastructure, demand response (DR), virtual power plants (VPP), and emerging technologies that improve customer outcomes while supporting grid modernization and regulatory objectives. 

The Analyst will serve as a senior individual contributor supporting regulatory strategy, program development, and external engagement activities. This role works across a distributed, matrixed organization and contributes to initiatives that are often first-of-kind, evolving, and developed in a fluid regulatory and policy environment. 

Key Responsibilities 

Responsibilities may include, but are not limited to: 

  • Supporting the design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, virtual power plants, and emerging technologies. 
  • Providing analytical and strategic leadership for regulatory filings, including preparation of testimony, exhibits, workpapers, discovery responses, comments, and related documentation. 
  • Supporting cost/benefit analysis and economic assessments, including developing conceptual frameworks, reviewing consultant-prepared analyses, and translating results into clear regulatory narratives that inform filings, stakeholder engagement, and overall regulatory positioning. 
  • Supporting program funding and recoverability strategies, including familiarity with rate structures, riders, trackers, pilots, or other regulatory cost recovery mechanisms, and the implications of rate design fundamentals on program development. 
  • Managing and executing project-based work, including coordinating inputs, timelines, and deliverables across internal and external contributors; leading defined components of program development, filings, or reporting efforts; and tracking progress and dependencies to support timely and high-quality regulatory submissions. 
  • Collaborating across cross functional and matrixed teams (legal, rates, engineering, operations, finance, IT, vendors, and external partners) to advance program and regulatory objectives. 
  • Representing the company in regulatory and stakeholder forums, including Commission-directed work groups and collaborative processes, with alignment to established company positions. 
  • Supporting vendor coordination related to program development, analysis, evaluation, and compliance with regulatory or contractual requirements. 
  • Conducting benchmarking of peer utilities and industry programs to identify programmatic opportunities, best practices, and insights into cost structures, performance metrics, and regulatory approaches that inform program design, financial analysis, and regulatory positioning. 
  • Researching regulatory developments, industry trends, and emerging technologies to inform program strategy, regulatory positioning, and customer program viewpoints, and supporting the integration of those insights into customerfacing program design and evolution. 
  • Contributing to initiatives developed in ambiguous or rapidly evolving environments, including pilot programs, phased implementations, and proceedings without established precedents. 

Qualifications

  • Bachelor's degree in Business, Engineering, Public Policy, Economics, Finance, or a related field. 
  • 10+ years of relevant professional experience in regulatory, energy, utility, or program development roles. 
  • Strong analytical, organizational, and written communication skills. 
  • Demonstrated ability to manage project based work and synthesize complex technical, policy, and regulatory information. 
  • MBA preferred at either level. 

  • Experience working effectively across crossfunctional, distributed, and matrixed organizations. 

  • Ability to manage multiple priorities across multiple jurisdictions or states, balancing differing regulatory timelines, policy objectives, and stakeholder considerations while maintaining alignment with enterprise strategy. 

  • Strong written and verbal communication skills, including preparation of regulatory, executive, and stakeholderfacing materials. 

  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint). 

  • Ability to operate effectively in a dynamic and evolving regulatory environment, balancing strategic objectives, customer considerations, and regulatory requirements. 

    Preferred / Differentiating Experience 

    The following experience is preferred and will be considered a differentiator, but is not required: 

    • Familiarity with electric vehicle infrastructure programs, including light duty, medium and heavy duty applications, and specialty use cases such as electric school buses. 
    • Experience engaging with state regulatory commissions, particularly the Maryland Public Service Commission (MD PSC), including Commission work groups and stakeholder processes. 
    • Experience supporting or managing regulatory proceedings, including testimony development, discovery responses, comments, and coordination with intervenors and stakeholders. 
    • Experience designing, implementing, or managing energy efficiency, demand response, DER, smart thermostat, or virtual power plant programs. 
    • Strong familiarity with Evaluation, Measurement, and Verification (EM&V) concepts, including designing programs with evaluability in mind, supporting EM&V planning and compliance requirements, coordinating with evaluators and vendors, and interpreting EM&V findings to inform program and regulatory decisions. 
    • Experience with policy and legislative review, including analysis of proposed or enacted legislation, regulatory orders, and policy developments in support of industry best practices, company strategy, and development of customer program viewpoints. 
    • Experience translating emerging or nascent technologies or trends into scalable, customer-facing utility programs. 
    • Exposure to rate design fundamentals, regulatory economics, or cost/recovery considerations. 
    • Experience coordinating work across distributed teams and external partners in a regulated environment. 

    Benefits, Compensation & Workforce Diversity
    At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
    Safety
    Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
    Position Classification

    Exempt

    FirstEnergy Human Resources Team

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