ZipRecruiter

Log In

1

Customer Support Representative Jobs in Edison, NJ

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses that align with Pilot's high-quality and customer-centric standards. * Serve as the first point of ...

Medsender

Customer Support Specialist

New York, NY · On-site +1

$60K - $80K/yr

Position Overview We're seeking a Customer Support Specialist to own frontline (L1) support for Medsender. You'll help customers navigate workflows, resolve common issues, and triage product bugs for ...

Orvixengr

Customer Support Specialist

New York, NY

$19.75 - $26.50/hr

Customer Interaction & Support * Respond promptly to customer inquiries via phone, email, and other communication channels, providing accurate and timely information. * Handle and resolve customer ...

Jill Frisch

Customer Support Specialist

Jersey City, NJ · Remote

$21 - $29/hr

The Customer Support Specialist team serves as a single point of contact for our strategic customers, providing them a best in class customer experience in a multi-channel, fast-paced support ...

Citiair LLC

Customer Support Executive

Iselin, NJ · On-site

Role Overview: Tech-savvy sales professionals who will understand customer travel needs, book flights at competitive prices, generate sales, and efficiently manage booking systems. Key ...

MLabs

Customer Support Specialist

New York, NY · On-site +1

$100K - $150K/yr

Production Environment Support: Provide real-time, high-touch support to diagnose and resolve ... Oversee, configure, and maintain customer accounts across both User Acceptance Testing (UAT) and ...

Arya Health

Founding Customer Support Specialist

New York, NY · On-site

$19.75 - $26.50/hr

You will support operators using Arya every day, troubleshoot product and workflow issues, document ... Represent Arya with professionalism and calm when customers are under operational pressure. What ...

previous page

Showing results 41-60

All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Edison, NJ

Customer Support Representative information

See Edison, NJ salary details

$10

$19

$27

How much do customer support representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support representative in Edison, NJ is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.
What are popular job titles related to Customer Support Representative jobs in Edison, NJ? For Customer Support Representative jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Edison, NJ look for? The top searched job categories for Customer Support Representative jobs in Edison, NJ are:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Edison, NJ as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 28% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,631 per year, or $19.1 per hour.

Customer Support Associate

Pilot Fiber

New York, NY • On-site

$52K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU'LL
  • Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses that align with Pilot's high-quality and customer-centric standards.
  • Serve as the first point of contact for technical inquiries, providing initial troubleshooting support and escalating complex issues to our network support team.
  • Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.
  • Investigate outage alerts, escalate to the appropriate technical team, and proactively send notifications to customers.
  • Serve as a liaison between our customers and internal teams (Network Operations & Support, Accounting, Service Delivery, and Customer Experience), facilitating communication and ensuring timely resolutions and consistent updates every step of the way.
  • Conduct proactive customer outreach and support ad-hoc data cleanup initiatives to enhance customer engagement and maintain the integrity of internal records.
  • Understand and identify support trends; surface customer feedback cross-functionally to continuously improve our service and advocate for customer needs.
  • Adhere to all external SLAs and internal SLOs for support tickets and phone calls.

WHAT WE'RE LOOKING FOR
  • 1-3 years of direct, customer-facing experience (B2B a plus but not required)
  • Outstanding communication skills - written and verbal - with the ability to tailor messaging to audiences of varying backgrounds and an ability to translate complex technological concepts into clear, digestible language.
  • Intermediate technical acumen and ability to grasp technical concepts quickly
  • Ability to grasp technical concepts to troubleshoot customer connectivity issues and assist customers with related questions.
  • Familiarity with using helpdesk and project management tools like Zendesk, Asana, Salesforce, etc.
  • Strong problem-solving skills, a curious nature, and a genuine interest in expanding technical knowledge.
  • Ability to manage customer interactions and escalate effectively, ensuring timely resolution and customer satisfaction
  • Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
  • Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency
  • Ability to build effective relationships and collaborate across teams
  • Personable and relatable, with the ability to connect with customers
  • Ability to leverage internal and external resources to solve problems
  • Prior helpdesk experience in the service provider industry a plus
  • CompTIA A+ certification or equivalent a plus
  • Availability to work a standard 8-hour shift (excluding breaks) within team coverage hours of 7:00 AM - 7:00 PM, with flexibility for occasional early morning or evening hours based on business needs.

PILOT'S PAY & PERKS
  • Base salary of $52,000 - $70,720
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
VISA SPONSORSHIP NOT AVAILABLE

Apply