ZipRecruiter

Log In

1

Customer Support Representative Jobs in Edison, NJ

Pontera

Customer Support Representative

New York, NY · Hybrid

$60K - $77K/yr

DESCRIPTION We're looking for a thoughtful, resourceful, and customer-centric Customer Support Representative to join our NYC-based team. This role is ideal for someone who thrives in problem solving ...

Pontera

Customer Support Representative

New York, NY · On-site

$60K - $77K/yr

As a CSR at Pontera, you'll serve as a trusted partner to our clients - guiding them through questions, troubleshooting issues, and ensuring they feel heard, supported, and confident in our platform.

Pontera

Customer Support Representative

New York, NY · Hybrid

$60K - $77K/yr

As a CSR at Pontera, you'll serve as a trusted partner to our clients -- guiding them through questions, troubleshooting issues, and ensuring they feel heard, supported, and confident in our platform.

1Huddle

Customer Success Rep

Newark, NJ · On-site

We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to ...

1Huddle, Inc.

Customer Success Rep

Newark, NJ

We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to ...

next page

Showing results 1-20

All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Edison, NJ

Customer Support Representative information

See Edison, NJ salary details

$9

$18

$26

How much do customer support representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer support representative in Edison, NJ is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a Customer Support Representative, and why are they important?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What does a customer support representative do?

A customer support representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are Customer Support Representatives?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What jobs pay 4000 a week without a degree?

Customer Support Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often require extensive experience, certifications, or working in sales, real estate, or entrepreneurship. Most jobs offering such high weekly pay usually demand specific skills, licenses, or significant industry experience.

What are some common challenges faced by Customer Support Representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the role of a customer service representative?

A customer support representative assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

How can I make 2000 a week working from home?

A Customer Support Representative can earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized tools or certifications. Increasing income may involve handling high-volume or premium clients, working overtime, or taking on multiple shifts, depending on the employer's pay structure and policies.
What are popular job titles related to Customer Support Representative jobs in Edison, NJ? For Customer Support Representative jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Edison, NJ look for? The top searched job categories for Customer Support Representative jobs in Edison, NJ are:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Edison, NJ as of July 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $39,094 per year, or $18.8 per hour.

Customer Support Representative

Pontera

New York, NY • Hybrid

$60K - $77K/yr

Other

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

DESCRIPTION

We're looking for a thoughtful, resourceful, and customer-centric Customer Support Representative to join our NYC-based team. This role is ideal for someone who thrives in problem solving, communicates with clarity and empathy, and is comfortable navigating ambiguity to find the right answer.

As a CSR at Pontera, you'll serve as a trusted partner to our clients - guiding them through questions, troubleshooting issues, and ensuring they feel heard, supported, and confident in our platform. You won't always have an immediate answer - but you'll know how to investigate, collaborate, and follow through until you do.

This is an opportunity to make a meaningful impact within a growing and evolving company where operational excellence and customer experience are central to our success.

RESPONSIBILITIES
  • Provide software support and troubleshoot technical issues with accuracy and care
  • Respond to client questions in a clear, thorough, and timely manner
  • Investigate issues and determine next steps when solutions are not immediately obvious
  • Escalate complex technical matters to appropriate internal teams, providing full context and documentation
  • Communicate and solve issues with customers and cross functional teams by phone, email, video chat
  • Identify patterns or recurring themes clients are experiencing
  • Support team initiatives and projects that enhance the customer experience
REQUIREMENTS
  • Strong problem-solving skills and intellectual curiosity
  • Ability to stay composed and confident even when you don't immediately know the answer
  • Sound judgment and intuition when communicating with clients
  • Excellent written and verbal communication skills
  • Empathy and professionalism in client interactions
  • Detail-oriented with strong organizational skills
  • Comfortable collaborating across teams
  • Experience in customer support, client service, or a related field preferred
  • Bachelor's degree or equivalent experience
WHAT WE OFFER
  • Compensation: Base $60,000; OTE $77,649 
  • Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
  • Team Culture: A collegial, collaborative, fun work environment with frequent team events
  • Equity: All new hires are eligible for equity grant participation
  • Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options
  • Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor
  • Family Benefits: Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy
  • Professional Development: Sponsored learning & development program (to cover classes, certifications, and more!)
  • Food Perks: Fully stocked kitchen & lunch reimbursement program
  • Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day

Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply