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Customer Support Representative Jobs in Edison, NJ

Staffing

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Remote bilingual Customer Support Representative I

New York, NY · On-site

$18 - $19/hr

Customer Support Representative I Job Location: Remote Position Duration: 2 Months on W2 Shift Timings: 7:00 AM - 3:00 PM EST Job Details: Please indicate in the top of the resume if the resource is ...

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MMC Group LP

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* NJ Customer Support Rep's Needed ASAP

Jersey City, NJ · On-site

$18 - $19/hr

Remote role, but must live in New Jersey NJ Area CSR's Needed ASAP!!!! Paid Training Hourly rate ... With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations ...

AA2IT

Sales Support Representative

New Providence, NJ · Hybrid

$20 - $27.25/hr

Sales Support Representative We are looking for a Sales Support Representative in New Providence, N ... Work cross-functionally with customer service, supply chain and accounts receivable to design ...

AA2IT

Sales Support Representative

New Providence, NJ · Hybrid

$20 - $27.25/hr

Sales Support Representative We are looking for a Sales Support Representative in New Providence, N ... Work cross-functionally with customer service, supply chain and accounts receivable to design ...

1Huddle, Inc.

Customer Success Rep

Newark, NJ · On-site

We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to ...

1Huddle

Customer Success Rep

Newark, NJ · On-site

We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to ...

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Customer Support Representative information

See Edison, NJ salary details

$9

$19

$27

How much do customer support representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer support representative in Edison, NJ is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.20 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are popular job titles related to Customer Support Representative jobs in Edison, NJ?

For Customer Support Representative jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Edison, NJ look for?

The top searched job categories for Customer Support Representative jobs in Edison, NJ are:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,476 per year, or $19.5 per hour.

Customer Support Representative

Integrated Resources INC

Springfield, NJ • On-site

$16.75 - $22.75/hr

Contractor

Re-posted 3 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Responsibilities:

Support the customer service department in ensuring customer issues are addressed with partner in a timely manner

Prepare weekly reports on System Alerts and resolutions

Interact with Customers to identify and support issues

Coordinate with Partners to dispatch and get resolution on issues

Other tasks assigned from time to time


Qualifications

Requirements:

Very strong attention to details

Must be able to multitask and handle a heavy work load

Individual must be able to research, analyze and think outside the box

Must have excellent verbal and written skills

Possess a strong work ethic and team player

High School Diploma or equivalent

Additional Information

Feel free to forward my email to your friends/colleagues who might be available. We do have referral bonus, if you refer any of your friends or colleague who are looking out for the same job.

Kind Regards,

Shaine

732-662-7932


Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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