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Customer Support Representative Jobs in Edison, NJ

X2F

Customer Support Representative

Newark, NJ · On-site

$16.75 - $22.75/hr

About the job Customer Support Representative Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who ...

DOWC

Customer Support Representative

Parsippany, NJ · On-site

$16 - $21.75/hr

Customer Support Professional - Job Summary At DOWC, we are committed to delivering exceptional service to our customers and dealer partners across the automotive industry. We are seeking a Customer ...

New

1Huddle

Customer Success Rep

Newark, NJ · On-site

We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to ...

1Huddle

Customer Success Rep

Newark, NJ · On-site

We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to ...

1Huddle

Customer Success Rep

Newark, NJ · On-site

We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to ...

1Huddle, Inc.

Customer Success Rep

Newark, NJ · On-site

We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Edison, NJ

Customer Support Representative information

See Edison, NJ salary details

$10

$19

$27

How much do customer support representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support representative in Edison, NJ is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.
What are popular job titles related to Customer Support Representative jobs in Edison, NJ? For Customer Support Representative jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Edison, NJ look for? The top searched job categories for Customer Support Representative jobs in Edison, NJ are:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Edison, NJ as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 28% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,631 per year, or $19.1 per hour.

Customer Support Representative

X2F

Newark, NJ • On-site

$16.75 - $22.75/hr

Other

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Job description

About the job Customer Support Representative
Customer Support Representative Remote (U.S. Only)
You bring the calm. We bring the coffee. Together, we solve everything.
Are you the kind of person who
Can turn a frustrated customer into a fan with just one email?
Thinks Hold music is a challenge, not a deterrent?
Believes typos are personal enemies and emojis are a love language?
If you answered yes (or heck yes), keep reading we've got your next gig.
What You'll Actually Do (besides look great in Slack emojis):
Become a support superhero answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness.
Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions).
Take notes! Track trends, log tickets, and share the golden nuggets with the team.
Be the voice of the customer advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out.
Move fast, stay curious, and never be afraid to say, I don't know but Ill find out!
What You Bring to the Table (besides snacks):
You live in the U.S. and have legal authorization to work here.
You stay cool under pressure and bring the calm to every conversation.
You're tech-fluent navigating support platforms (like Zendesk or Intercom) is second nature.
You're detail-obsessed, organized, and allergic to just okay customer service.
You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.
You've spent at least 1 year in a customer-facing role and you've got stories to prove it.
Perks You'll Love (besides working in PJs):
100% remote work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.)
Competitive pay
Health, dental & vision insurance
PTO + wellness days (because burnout isn't cool)
A team that celebrates wins, learns from mistakes, and sends the best GIFs
Apply if you're ready to:

  • Make someones day every day
  • Bring both brains and heart to your work
  • Join a team that's as supportive as you are

Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.
X2F logo

About X2F

Sourced by ZipRecruiter

Industry

Plastics product manufacturing

Company size

11 - 50 Employees

Headquarters location

Loveland, CO, US

Year founded

2015

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