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Customer Support Representative Jobs in Covington, GA

Yancey Bros.co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros Co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

Wagner Staffing

Customer Service Rep

Covington, GA · On-site

$13.50 - $18.50/hr

If so, we'd love to meet you! We're currently seeking a Customer Service & Administrative Support Representative with strong interpersonal and clerical skills. This role requires a minimum of 32 ...

Domino's Franchise

Customer Service Rep

Snellville, GA · On-site

$13.75 - $18.75/hr

We're looking for a friendly and empathetic Customer Service Representative to join our team in ... As a key member of our customer support team, you'll be the first point of contact for our valued ...

Domino's Pizza

Customer Service Rep (4126)

Snellville, GA · On-site

$14.50 - $19.75/hr

We're looking for a friendly and empathetic Customer Service Representative to join our team in ... As a key member of our customer support team, you'll be the first point of contact for our valued ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Covington, GA

Customer Support Representative information

See Covington, GA salary details

$8

$15

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How much do customer support representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer support representative in Covington, GA is $15.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.74 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are popular job titles related to Customer Support Representative jobs in Covington, GA?

For Customer Support Representative jobs in Covington, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Covington, GA look for?

The top searched job categories for Customer Support Representative jobs in Covington, GA are:

What cities near Covington, GA are hiring for Customer Support Representative jobs?

Cities near Covington, GA with the most Customer Support Representative job openings:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Covington, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $33,173 per year, or $15.9 per hour.

Undercarriage Customer Support Rep

Yancey Bros. Co.

Dacula, GA

$15.75 - $20/hr

Full-time

Re-posted 14 days ago

Yancey Bros. rating

8.2

Company rating: 8.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

54th of 174 rated vehicle equipment hire

Job description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment.

Primary Responsibilities:
  • Contact customers to arrange for measurement
  • Visit customer site and follow all safety guidelines
  • Secure machine to complete undercarriage
  • Measure all components
  • Load measurements into CTS Pro
  • Inform customer of undercarriage status
  • Report findings to appropriate PSSR
Additional Responsibilities:
  • Write service reports once jobs are completed
  • Keep work area clean throughout process
  • Participate in required safety program, and work in a safe manner
  • Additional duties as assigned by manager
Who We Are Looking For:

To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.

Education/Experience:
  • High school or equivalent
Required Qualifications/Skills:
  • Must be 21-years-old or older.
  • Valid, active driver's license.
  • Ability to clear driver screenings and provide necessary information for a complete file, including but not limited to:
    • Background check and MVR with less than 10 points.
    • DOT Physical
    • Drug Screen
  • Prior experience in a shop setting (auto/truck/heavy equipment/rental)
  • Read and follow service material instructions or quotes
  • Basic computer skills (email, internet, basic data entry)
  • Work safely with caustic chemicals/materials
  • Occasional heavy lifting up to 100 lbs
  • Able to operate machinery and forklift
Preferred Qualifications/Skills:
  • Prior experience as heavy equipment technician
Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

  • Safety: We value the lives and health of our team and customers above all else.
  • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
  • Teamwork: We work as one across our organization for the benefit of our customers.
  • Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
  • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

  • Acting in a safe manner
  • Exhibiting honesty and integrity
  • Acting in a fair and ethical manner
  • Team mentality
  • Delivering quality results
  • Embraces change / improvement
  • Exhibiting superior customer service skills
  • Exhibiting pride and ownership
  • Working with a sense of urgency
  • Exhibiting a winning attitude
What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure
  • Competitive Compensation
  • Individual Bonus Opportunities Available
  • 401k Plan Strong Company Match
  • Employee Profit Sharing
  • Financial Wellness Coaching
Employee Wellness Program
  • Medical, Vision, Dental Insurance
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Short & Long Term Disability
  • Group Life Insurance
Personal Time Off
  • Paid Holidays
  • Paid Sick Leave
Career Development
  • Tuition Reimbursement
  • Ongoing Training
  • Advancement Opportunities

What Yancey Bros. employees say

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