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Customer Support Jobs in Covington, GA (NOW HIRING)

Yancey Bros.co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros Co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

HireITPeople

Support Specialist 3

Conyers, GA · On-site

Provides customer support in supporting software, configurations, and business submission processes. Looking for ways to improve operations within company to digitize common tasks. Keeping data ...

ABB

Utility Sales Support

Lilburn, GA · Remote

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Minimum 3 years of technical customer support experience in the Industrial, Utility or related ... fields, or equivalent experience * General knowledge of power transmission & distribution products ...

Acuity

Customer Care Specialist Sr. - LATAM & Canada

Conyers, GA · On-site

$15 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Key Tasks & Responsibilities (Essential Functions) Customer Support, Partner Management & Service Delivery • Serve as the primary Customer Care liaison for partners, customers, and Sales across ...

Domino's Franchise

Customer Service Rep

Snellville, GA · On-site

$13.75 - $18.75/hr

As a key member of our customer support team, you'll be the first point of contact for our valued customers, providing exceptional service and support. * Answer incoming customer inquiries via phone ...

ALPLA Group

NOAM Task Force Spec

Mcdonough, GA · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supports with analysis of Process Capability (Cpk) by mold, in order to stabilize the production performance * Performs internal audits of plants on regular basis to ensure continuous improvement

Liveops

Remote Spanish Bilingual Customer Service

Lithonia, GA · Remote

$14.25 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Showing results 1-20

All JobsCustomer Support JobsCustomer Support Jobs in Covington, GA

Customer Support information

See Covington, GA salary details

$10

$16

$23

How much do customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer support in Covington, GA is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.74 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Covington, GA?

The most popular types of Customer Support jobs in Covington, GA are:

What are popular job titles related to Customer Support jobs in Covington, GA?

For Customer Support jobs in Covington, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Covington, GA look for?

The top searched job categories for Customer Support jobs in Covington, GA are:

What cities near Covington, GA are hiring for Customer Support jobs?

Cities near Covington, GA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Covington, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $33,875 per year, or $16.3 per hour.

Technical and Customer Support

Apex Bridge Talent Group INC

Conyers, GA • On-site

Other

Posted 4 days ago

Job description

Business Title: Technical and Customer Support (809654)

Location: Conyers, GA 30013

Job Type: Contract (10 M+)

Work Setting: Onsite

Short Job Description:

  • Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Complete Job Description:

  • The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses. This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities:

  • Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance.
  • Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.
  • Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.
  • Maintain accurate documentation and records of customer interactions and transactions.
  • Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.
  • Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.
  • Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.
  • Build and maintain productive relationships with internal departments and external business partners.
  • Contribute to continuous process improvement efforts and support organizational goals.
  • Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.

Minimum Qualifications:

  • High School Diploma or GED.
  • Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service.
  • Proficiency with computer applications and standard business software.
  • Strong verbal and written communication skills.
  • Ability to effectively manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications:

  • Candidates who meet the minimum qualifications and possess one or more of the following will be given preference:
  • Three (3) years of experience processing driver''s license transactions.
  • Five (5) years of experience in a high-volume call center environment.
  • Four (4) years of customer service experience.
  • Proficiency using Windows 11 and Microsoft Office applications.
  • Experience working with identity verification or credential issuance processes.
  • Demonstrated ability to troubleshoot and resolve customer issues efficiently.

Knowledge, Skills, and Abilities:

  • Excellent customer service and interpersonal skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to communicate effectively with customers, management, and stakeholders.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to work independently and collaboratively in a team environment.
  • Adaptability and willingness to embrace change in a dynamic workplace.

Skills:

  • High School Diploma or GED. Required
  • Call center support or customer service. Required, 2 Years
  • Proficiency with computer applications and standard business software. Required, 2 Years
  • Experience processing driver''s license transactions. Highly desired, 3 Years
  • Experience in a high-volume call center environment. Highly desired, 5 Years
  • Proficiency using Windows 11 and Microsoft Office applications. Highly desired

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