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Customer Support Jobs in Covington, GA (NOW HIRING)

Yancey Bros.co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros Co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

HireITPeople

Support Specialist 3

Conyers, GA · On-site

Provides customer support in supporting software, configurations, and business submission processes. Looking for ways to improve operations within company to digitize common tasks. Keeping data ...

ABB

Utility Sales Support

Lilburn, GA · Remote

$17.75 - $23.25/hr

Minimum 3 years of technical customer support experience in the Industrial, Utility or related ... fields, or equivalent experience * General knowledge of power transmission & distribution products ...

Domino's Franchise

Customer Service Rep

Snellville, GA · On-site

$13.75 - $18.75/hr

As a key member of our customer support team, you'll be the first point of contact for our valued customers, providing exceptional service and support. * Answer incoming customer inquiries via phone ...

ALPLA Group

NOAM Task Force Spec

Mcdonough, GA · On-site

$16 - $22/hr

Supports with analysis of Process Capability (Cpk) by mold, in order to stabilize the production performance * Performs internal audits of plants on regular basis to ensure continuous improvement

CYNET SYSTEMS

IT Support Specialist 3

Conyers, GA · On-site

Provide customer support in supporting software, configurations, and business submission processes. * Look for ways to improve operations within the organization to digitize common tasks. * Keep data ...

Domino's Franchise

Customer Service Rep (4126)

Snellville, GA · On-site

$13.75 - $18.75/hr

As a key member of our customer support team, you'll be the first point of contact for our valued customers, providing exceptional service and support. Responsibilities: * Answer incoming customer ...

Liveops

Remote Spanish Bilingual Customer Service

Lithonia, GA · Remote

$14.25 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsCustomer Support JobsCustomer Support Jobs in Covington, GA

Customer Support information

See Covington, GA salary details

$10

$16

$23

How much do customer support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer support in Covington, GA is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.74 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Covington, GA?

The most popular types of Customer Support jobs in Covington, GA are:

What are popular job titles related to Customer Support jobs in Covington, GA?

For Customer Support jobs in Covington, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Covington, GA look for?

The top searched job categories for Customer Support jobs in Covington, GA are:

What cities near Covington, GA are hiring for Customer Support jobs?

Cities near Covington, GA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Covington, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,875 per year, or $16.3 per hour.

Undercarriage Customer Support Rep

Yancey Bros. Co.

Dacula, GA • On-site

$15.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Yancey Bros. rating

8.2

Company rating: 8.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

56th of 176 rated vehicle equipment hire

Job description

Who We Are:

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

What You Will Be Doing:

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment.  The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment. 

Primary Responsibilities:
  • Contact customers to arrange for measurement
  • Visit customer site and follow all safety guidelines
  • Secure machine to complete undercarriage
  • Measure all components
  • Load measurements into CTS Pro
  • Inform customer of undercarriage status
  • Report findings to appropriate PSSR
Additional Responsibilities:
  • Write service reports once jobs are completed
  • Keep work area clean throughout process
  • Participate in required safety program, and work in a safe manner
  • Additional duties as assigned by manager
Who We Are Looking For:

To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.

Education/Experience:
  • High school or equivalent
Required Qualifications/Skills:
  • Must be 21-years-old or older.
  • Valid, active driver's license. 
  • Ability to clear driver screenings and provide necessary information for a complete file, including but not limited to: 
    • Background check and MVR with less than 10 points. 
    • DOT Physical
    • Drug Screen 
  • Prior experience in a shop setting (auto/truck/heavy equipment/rental)
  • Read and follow service material instructions or quotes
  • Basic computer skills (email, internet, basic data entry)
  • Work safely with caustic chemicals/materials
  • Occasional heavy lifting up to 100 lbs
  • Able to operate machinery and forklift
Preferred Qualifications/Skills:
  • Prior experience as heavy equipment technician
Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

  • Safety: We value the lives and health of our team and customers above all else.
  • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
  • Teamwork: We work as one across our organization for the benefit of our customers.
  • Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
  • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

  • Acting in a safe manner
  • Exhibiting honesty and integrity
  • Acting in a fair and ethical manner
  • Team mentality
  • Delivering quality results
  • Embraces change / improvement
  • Exhibiting superior customer service skills
  • Exhibiting pride and ownership
  • Working with a sense of urgency
  • Exhibiting a winning attitude 
What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure
  • Competitive Compensation
  • Individual Bonus Opportunities Available
  • 401k Plan Strong Company Match
  • Employee Profit Sharing
  • Financial Wellness Coaching
Employee Wellness Program
  • Medical, Vision, Dental Insurance
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Short & Long Term Disability
  • Group Life Insurance
Personal Time Off
  • Paid Holidays
  • Paid Sick Leave 
Career Development
  • Tuition Reimbursement
  • Ongoing Training
  • Advancement Opportunities

What Yancey Bros. employees say

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