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Customer Support Operations Manager Jobs in Kentucky

Eckart Supply

Operations Manager

Lexington, KY · On-site

... support overall business goals. WHY WORK FOR US * Medical, Dental, and Vision insurance after 30 ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Eckart Supply

Operations Manager

Louisville, KY · On-site

... support overall business goals. WHY WORK FOR US * Medical, Dental, and Vision insurance after 30 ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Eckart

Operations Manager

Lexington, KY · On-site

... support overall business goals. WHY WORK FOR US * Medical, Dental, and Vision insurance after 30 ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Eckart

Operations Manager

Louisville, KY · On-site

... support overall business goals. WHY WORK FOR US * Medical, Dental, and Vision insurance after 30 ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Amazon

Operations Manager

Shepherdsville, KY · On-site

We hire Operations Managers based on location preference and the business' current openings. Key ... and customer delivery promises -Collaborate with all support teams including Safety, Engineering ...

Amazon

Operations Manager

Louisville, KY · On-site

We hire Operations Managers based on location preference and the business' current openings. Key ... and customer delivery promises -Collaborate with all support teams including Safety, Engineering ...

Bertelsmann

Operations Manager

Louisville, KY · On-site

The Operations Manager will partner with site leadership, customer representatives, and support teams to achieve service, quality, inventory accuracy, and productivity goals while supporting ...

Amazon

Operations Manager

Louisville, KY · On-site

We hire Operations Managers based on location preference and the business' current openings. Key ... and customer delivery promises -Collaborate with all support teams including Safety, Engineering ...

Bertelsmann-Jobs

Operations Manager

Louisville, KY · On-site

The Operations Manager will partner with site leadership, customer representatives, and support teams to achieve service, quality, inventory accuracy, and productivity goals while supporting ...

Arvato

Operations Manager

Louisville, KY

The Operations Manager will partner with site leadership, customer representatives, and support teams to achieve service, quality, inventory accuracy, and productivity goals while supporting ...

Averhealth

Operations Manager

Scottsville, KY

Works closely with Account Managers, Customer Service, and Internal departments (Training, IT, and other support teams) Key Responsibilities: * PCC Oversight & Performance * Monitor daily operations ...

Averhealth

Operations Manager

Scottsville, KY · On-site

$60K - $65K/yr

Works closely with Account Managers, Customer Service, and Internal departments (Training, IT, and other support teams) Key Responsibilities: * PCC Oversight & Performance * Monitor daily operations ...

3M HEALTHCARE

Operations Manager

Louisville, KY · On-site

The Operations Manager leads day‐to‐day plant operations to ensure safe, efficient, and ... Support talent development and succession planning efforts. Customer & Cross‐Functional ...

Adverb

$120 - $160/hr

You'll partner closely with our NYC-based Product Support Associate, and work alongside Customer Operations, Product, and Engineering. This is a role for someone who is technically capable, AI-native ...

3M HEALTHCARE

Operations Manager

Louisville, KY · On-site

The Operations Manager leads day‐to‐day plant operations to ensure safe, efficient, and ... Support talent development and succession planning efforts. Customer & Cross‐Functional ...

Ryder

Operations Manager

Bowling Green, KY

... support the needs of the assigned location. The Ops Manager must be able to accomplish results ... The Ops Manager is responsible for ensuring the customer's needs are being met while balancing ...

Amazon

Operations Manager

Shepherdsville, KY · On-site

... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your ...

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Showing results 41-60

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Kentucky

Customer Support Operations Manager information

See Kentucky salary details

$38.6K

$107.4K

$117.7K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Kentucky is $107,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,400.00 and $116,400.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Kentucky are hiring for Customer Support Operations Manager jobs?

Cities in Kentucky with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,417 per year, or $51.6 per hour.

Operations Manager

Eckart Supply

Lexington, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Eckart Supply rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

72nd of 423 rated retail wholesalers

Job description

Operations Manager
We are seeking an experienced Operations Manager to lead daily operational activities and ensure the organization runs efficiently, safely, and effectively. This role is responsible for optimizing processes, managing teams, and driving continuous improvement to support overall business goals.
WHY WORK FOR US
  • Medical, Dental, and Vision insurance after 30 days
  • 401K match after one year of service
  • Paid time off
  • Career growth
  • Paid Holidays
  • Company paid life policy
  • All full-time employees receive an employee discount at just 5% over Eckart's cost.
  • Good group of people, low stress environment, family-oriented philosophy.

OUR MISSION
"Stock It, Know It, and Stand By It"
OUR VISION
Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.
DUTIES AND RESPONSIBLITIES:
This position may be required to perform additional tasks, responsibilities, or duties as assigned:
  • Direct and coordinate daily warehouse functions, including receiving, picking, packing, shipping, and inventory control.
  • Develop and implement inventory management strategies to optimize stock levels and reduce costs, including cycle counts and reconciliation.
  • Analyze workflows and implement continuous improvement methodologies (e.g., Lean, Six Sigma) to enhance operational efficiency and productivity.
  • Ensure compliance with health and safety regulations, conducting regular safety audits and training sessions for staff.
  • Prepare and manage budgets for warehouse operations, forecasting requirements and scheduling expenditures to meet financial objectives.
  • Maintain effective communication with cross-functional teams, including procurement, logistics, and customer service, to streamline operations and enhance service delivery.
  • Monitor performance metrics and prepare reports on warehouse operations, identifying areas for improvement and implementing corrective actions as needed.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Oversee inventory accuracy through cycle counts, audits, and reconciliation processes.
  • Manage staffing, scheduling, and resource allocation to meet business needs

QUALIFICATIONS AND EDUCATION:
  • Bachelor's degree in logistics, supply chain management, or a related field is preferred.
  • Minimum 1-3 years of Logistics experience, highly desired.
  • 5+ years of experience in warehouse operations management or a related field, with a proven track record of success.
  • Strong leadership and team management skills, with the ability to motivate and develop a diverse team in a fast-paced environment.
  • Have a good understanding of Inventory management system and shipping logistics systems.
  • Knowledge of warehouse procedures and equipment?
  • Able to work independently and manage multiple tasks?
  • Excellent communication, organizational, and problem-solving skills?

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