ZipRecruiter

Log In

1

Customer Support Operations Manager Jobs in Lexington, KY

CVS Health

Operations Manager

Georgetown, KY · On-site

$18 - $28/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

Eckart

Operations Manager

Lexington, KY · On-site

... support overall business goals. WHY WORK FOR US * Medical, Dental, and Vision insurance after 30 ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Eckart Supply

Operations Manager

Lexington, KY · On-site

... support overall business goals. WHY WORK FOR US * Medical, Dental, and Vision insurance after 30 ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Eckart

Operations Manager

Lexington, KY · On-site

... support overall business goals. WHY WORK FOR US * Medical, Dental, and Vision insurance after 30 ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

United Westlabs

Operations Manager

Lexington, KY · On-site

$75K - $85K/yr

Support continuous improvement initiatives to enhance operational efficiency, service quality, and ... Excellent customer service, relationship management, and problem-solving abilities. * Strong ...

UTG/The Stanford

Operations Manager

Stanford, KY · On-site

Host and lead tours of the soap-making process for customers and groups. * Other duties as assigned. Requirements * 3-5+ years of experience in operations management, ideally within retail ...

UTG/The Stanford

Operations Manager

Stanford, KY · On-site

Host and lead tours of the soap-making process for customers and groups. * Other duties as assigned. Requirements * 3-5+ years of experience in operations management, ideally within retail ...

Healthmark Group

Operations Manager

Versailles, KY · On-site

$55K - $70K/yr

Manager, Remote-Based (Approximately 25% Travel)- preferred location in KY for onsite support ... Customer-centric, ambitious, highly organized, detail-oriented * Excellent managerial skills

Healthmark Group

Operations Manager

Georgetown, KY · On-site

$55K - $70K/yr

Manager, Remote-Based (Approximately 25% Travel)- preferred location in KY for onsite support ... Customer-centric, ambitious, highly organized, detail-oriented * Excellent managerial skills

Healthmark Group

Operations Manager

Paris, KY · On-site

$55K - $70K/yr

Manager, Remote-Based (Approximately 25% Travel)- preferred location in KY for onsite support ... Customer-centric, ambitious, highly organized, detail-oriented * Excellent managerial skills

Healthmark Group

Operations Manager

Winchester, KY · On-site

$55K - $70K/yr

Manager, Remote-Based (Approximately 25% Travel)- preferred location in KY for onsite support ... Customer-centric, ambitious, highly organized, detail-oriented * Excellent managerial skills

Gattitown

Operations Manager

Lexington, KY

As an Operations Manager with Gattitown your role will be to successfully manage your team to ... Excellent customer service skills mandatory * Polished oral and written communication skills ...

Gattitown

Operations Manager

Lexington, KY · On-site

As an Operations Manager with Gattitown your role will be to successfully manage your team to ... Excellent customer service skills mandatory * Polished oral and written communication skills ...

Goodfellas Pizzeria

Operations Manager

Lexington, KY · On-site

Establish standards for personnel performance and customer service. * Perform some food preparation ... Coordinate with and assist fellow employees to meet guests' needs and support the operation of the ...

Goodfellas Pizzeria

Operations Manager

Lexington, KY · On-site

Establish standards for personnel performance and customer service. * Perform some food preparation ... Coordinate with and assist fellow employees to meet guests' needs and support the operation of the ...

Goodfellas Pizzeria

Operations Manager

Lexington, KY · On-site

Establish standards for personnel performance and customer service. * Perform some food preparation ... Coordinate with and assist fellow employees to meet guests' needs and support the operation of the ...

next page

Showing results 1-20

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Lexington, KY

Customer Support Operations Manager information

See Lexington, KY salary details

$38.9K

$108.1K

$118.4K

How much do customer support operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer support operations manager in Lexington, KY is $108,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,100.00 and $117,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

Operations Manager

The Lyric Theatre And Cultural Arts

Lexington, KY • On-site

$45K - $50K/yr

Full-time

Re-posted 20 days ago

Job description

The Lyric Theatre & Cultural Arts Center is seeking a motivated, energetic candidate to fill the role of Operations Manager at our historic nonprofit organization.


The Operations Manager is a multifaceted role. The specific duties of the operations manager include formulating strategy, improving performance, procuring material and resources, securing compliance, and staff supervision. You should be ready to mentor team members, find ways to increase the quality of customer service, and implement best practices across all levels. Honesty, transparency, dependability, and teamwork will be the foundation upon which this job and the expectations of performance will be built.

Responsibilities

  • Assisting the executive director in the areas of accounting and bookkeeping
  • Scheduling and managing venue space rentals and clients
  • Scheduling and working with event staff on performance, visual, and cultural arts events and designated rental and special events
  • Overseeing general logistical work and maintenance for efficient facility operation
  • Improve operational management systems, processes, and best practices
  • Monitor, plan, inventory, and purchase materials with executive director approval with cost-effective efficiency
  • Help the organization’s processes remain legally compliant
  • Formulate strategic and operational objectives with defined outcomes
  • Examine financial data and use it to improve profitability and efficiency
  • Assist executive director budgets and forecast management and submit regular financial and budget reports to the executive director
  • Perform quality controls for inventory, ticketing, and financial transactions supported with regular reports to the executive director
  • Train and supervise event staff
  • Collaborate with technical staff on needs for venue events
  • Find ways to increase the quality of customer service

Skills

  • High School Graduate, GED, or Equivalent - BA/College Graduate strongly preferred
  • A degree in Business, Accounting, Operations Management, Arts Administration, or related field is preferred
  • 5+ years of experience in operations management, logistics management, facilities management or related field
  • High level of proficiency with Microsoft Office Suite and Google Suite apps for business
  • 5+ years of sales/customer service experience
  • Proven work experience as an operations manager or similar role
  • Knowledge of organizational effectiveness and operations and facilities management experience
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Must have Managerial experience a must
  • Must have Outstanding organizational skills

Company Description

Historic African American cultural arts institution in a historic community that presents performing, visual, and educational cultural arts programming for the community with a focus on diversity.