Position Summary The Retail Operations Manager is responsible for the overall management of retail operations, including customer service, sales support, inventory management, warehouse coordination ...
Position Summary The Retail Operations Manager is responsible for the overall management of retail operations, including customer service, sales support, inventory management, warehouse coordination ...
Perform other duties as assigned to support project success Key Deliverables * Achievement of Day-1 ... or customers), you must decline to answer the question. Notice to third party agencies: Please ...
Perform other duties as assigned to support project success Key Deliverables * Achievement of Day-1 ... or customers), you must decline to answer the question. Notice to third party agencies: Please ...
Perform other duties as assigned to support project success Key Deliverables * Achievement of Day-1 ... or customers), you must decline to answer the question. Notice to third party agencies: Please ...
Perform other duties as assigned to support project success Key Deliverables * Achievement of Day-1 ... or customers), you must decline to answer the question. Notice to third party agencies: Please ...
Branch Operations Manager
Lexington, KY · On-site
Support a high level of customer satisfaction through responsive scheduling, accurate information ... operations, construction management, or a related field preferred. * Three or more years of ...
Branch Operations Manager
Lexington, KY · On-site
Support a high level of customer satisfaction through responsive scheduling, accurate information ... operations, construction management, or a related field preferred. * Three or more years of ...
Clinic Operations Manager
Lexington, KY · On-site
$17 - $20/hr
Customer Service & Testing Specialist Fastest Labs of Lexington Pay: From $17.00-20.00 per hour ... Support sales initiatives and client outreach (optional, but a plus) What We're Looking For
Quick apply
Clinic Operations Manager
Lexington, KY · On-site
$17 - $20/hr
Customer Service & Testing Specialist Fastest Labs of Lexington Pay: From $17.00-20.00 per hour ... Support sales initiatives and client outreach (optional, but a plus) What We're Looking For
Clinic Operations Manager
Lexington, KY · On-site
$17 - $20/hr
Customer Service & Testing Specialist Fastest Labs of Lexington Pay: From $17.00-20.00 per hour ... Support sales initiatives and client outreach (optional, but a plus) What We're Looking For
Quick apply
Clinic Operations Manager
Lexington, KY · On-site
$17 - $20/hr
Customer Service & Testing Specialist Fastest Labs of Lexington Pay: From $17.00-20.00 per hour ... Support sales initiatives and client outreach (optional, but a plus) What We're Looking For
Partner closely with Support Operations, Quality, Workforce Management, Product, Engineering, Sales ... Customer Support Operations (or equivalent experience). * Proven experience building scalable ...
Partner closely with Support Operations, Quality, Workforce Management, Product, Engineering, Sales ... Customer Support Operations (or equivalent experience). * Proven experience building scalable ...
Works directly with Epic Support to maintain efficient EMR, optimize when appropriate, and ... Demonstrated customer service focus and outcomes. * Frequent travel among practice locations ...
Works directly with Epic Support to maintain efficient EMR, optimize when appropriate, and ... Demonstrated customer service focus and outcomes. * Frequent travel among practice locations ...
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...
Pharmacy Operations Manager
Lexington, KY · On-site
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...
Pharmacy Operations Manager
Lexington, KY · On-site
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...
Operations Manager - Warehouse
Georgetown, KY · On-site
$60K - $80K/yr
OPERATIONS MANAGER - WAREHOUSE RESPONSIBILITIES INCLUDE: * Recruits, hires, and trains new ... Prepares and implements production and quality plans based around customer service standards.
Operations Manager - Warehouse
Georgetown, KY · On-site
$60K - $80K/yr
OPERATIONS MANAGER - WAREHOUSE RESPONSIBILITIES INCLUDE: * Recruits, hires, and trains new ... Prepares and implements production and quality plans based around customer service standards.
Commercial Operations Manager
Lexington, KY · On-site
... customer expectations are exceeded while supporting business objectives. Additionally, the ... Commercial Operations Manager works closely with Finance, Credit, and Collections teams to ...
Commercial Operations Manager
Lexington, KY · On-site
... customer expectations are exceeded while supporting business objectives. Additionally, the ... Commercial Operations Manager works closely with Finance, Credit, and Collections teams to ...
Store Operations Manager
Lexington, KY · On-site
$500/wk
The Store Operations Manager (SOM) plays a key leadership role in supporting the Store Director and ensuring smooth, consistent store operations. You will lead major operational areas, including ...
Store Operations Manager
Lexington, KY · On-site
$500/wk
The Store Operations Manager (SOM) plays a key leadership role in supporting the Store Director and ensuring smooth, consistent store operations. You will lead major operational areas, including ...
Commercial Operations Manager
Lexington, KY · On-site
... customer expectations are exceeded while supporting business objectives. Additionally, the ... Commercial Operations Manager works closely with Finance, Credit, and Collections teams to ...
Commercial Operations Manager
Lexington, KY · On-site
... customer expectations are exceeded while supporting business objectives. Additionally, the ... Commercial Operations Manager works closely with Finance, Credit, and Collections teams to ...
Assistant Operations Manager
Lexington, KY · On-site
$18 - $20/hr
Participate in programs to improve client and customer satisfaction. * Engage in the development of property level financial and operational goals. * Assist in the management of day-to-day activities ...
Assistant Operations Manager
Lexington, KY · On-site
$18 - $20/hr
Participate in programs to improve client and customer satisfaction. * Engage in the development of property level financial and operational goals. * Assist in the management of day-to-day activities ...
At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology ... We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with ...
At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology ... We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with ...
In addition, the Outbound Operations Manager is responsible for all Sanitation and Facilities ... Responsible for the cross communication between shifts, departments, customers, and vendors when ...
In addition, the Outbound Operations Manager is responsible for all Sanitation and Facilities ... Responsible for the cross communication between shifts, departments, customers, and vendors when ...
Manager, Operations - 2nd Shift
Frankfort, KY · On-site
They erode margins, disrupt logistics, damage customer experience, and generate enormous waste ... Support the AGM and GM with budget input, P&L tracking, and General Ledger accuracy for shift-level ...
Manager, Operations - 2nd Shift
Frankfort, KY · On-site
They erode margins, disrupt logistics, damage customer experience, and generate enormous waste ... Support the AGM and GM with budget input, P&L tracking, and General Ledger accuracy for shift-level ...
Manager, Operations - 2nd Shift
Frankfort, KY · On-site
They erode margins, disrupt logistics, damage customer experience, and generate enormous waste ... Support the AGM and GM with budget input, P&L tracking, and General Ledger accuracy for shift-level ...
Manager, Operations - 2nd Shift
Frankfort, KY · On-site
They erode margins, disrupt logistics, damage customer experience, and generate enormous waste ... Support the AGM and GM with budget input, P&L tracking, and General Ledger accuracy for shift-level ...
Oversee a growing office supporting multiple service lines. * Focus will be directed to management ... Coordinate with divisional marketing, to maintain client contacts in CRM, for future development of ...
Oversee a growing office supporting multiple service lines. * Focus will be directed to management ... Coordinate with divisional marketing, to maintain client contacts in CRM, for future development of ...
Customer Support Operations Manager information
See Lexington, KY salary details
$38.9K - $46.1K
3% of jobs
$46.1K - $53.3K
0% of jobs
$53.3K - $60.6K
3% of jobs
$60.6K - $67.8K
2% of jobs
$67.8K - $75K
2% of jobs
$75K - $82.2K
3% of jobs
$82.2K - $89.5K
1% of jobs
$89.5K - $96.7K
1% of jobs
$96.7K - $103.9K
0% of jobs
$103.9K - $111.2K
1% of jobs
$111.9K is the 25th percentile. Wages below this are outliers.
$111.2K - $118.4K
83% of jobs
$38.9K
$108.1K
$118.4K
How much do customer support operations manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for customer support operations manager in Lexington, KY is $108,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,100.00 and $117,100.00 per year, depending on experience, location, and employer.
What is a customer support operations manager?
A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.
How does a customer support operations manager typically collaborate with other departments to improve customer experience?
A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.
What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?
To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.
What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Support Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant experience, leadership skills, industry knowledge | Customer service experience, communication skills |
| Work Environment | Oversees multiple teams, strategic planning | Manages frontline support staff, daily operations |
| Employer & Industry Usage | Tech, retail, telecom companies | Call centers, retail stores, service providers |
| Search & Comparison Intent | Focus on management, operations, strategy | Focus on frontline support, team supervision |
The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 10 days ago
Job description
Clay Ingels Company is a leading distributor of building materials, millwork, brick, stone, and specialty products. We are committed to providing exceptional customer service while delivering quality products to contractors, builders, and homeowners throughout the region.
We are seeking an experienced Retail Operations Manager to oversee our retail showroom, brick and stone operations, and retail delivery team responsible for delivering doors and millwork products to customers.
Position Summary
The Retail Operations Manager is responsible for the overall management of retail operations, including customer service, sales support, inventory management, warehouse coordination, and supervision of retail delivery drivers. This individual will lead multiple departments and employees while ensuring efficient operations, exceptional customer satisfaction, and a safe work environment.
Essential Responsibilities
- Lead and manage the day-to-day operations of the retail showroom, brick and stone division, and retail delivery department.
- Supervise, coach, and develop multiple levels of employees, including retail associates, warehouse personnel, and delivery drivers.
- Ensure timely and accurate delivery of doors, millwork, and building materials to customers.
- Coordinate scheduling of deliveries and staffing to maximize efficiency.
- Monitor inventory levels and work closely with purchasing and warehouse teams.
- Ensure compliance with company safety policies and DOT regulations for delivery personnel.
- Resolve customer concerns professionally while maintaining high levels of customer satisfaction.
- Establish performance expectations and conduct employee coaching and performance evaluations.
- Work collaboratively with sales, purchasing, and operations teams to improve productivity and profitability.
- Maintain a clean, organized, and safe retail and warehouse environment.
- Assist with budgeting, operational planning, and continuous process improvement initiatives.
Qualifications
- Minimum of 5 years of management experience in retail operations, building materials, lumber, millwork, or a related industry.
- Multi-level employee management experience is required.
- Experience in millwork, doors, windows, and building supplies is strongly preferred.
- Knowledge of brick, stone, and other building products is highly desirable.
- Experience coordinating delivery operations and logistics is preferred.
- Strong leadership, communication, and organizational skills.
- Ability to effectively prioritize multiple projects in a fast-paced environment.
Preferred Qualifications
- Experience with door and window installation is a significant plus.
- Knowledge of construction practices and residential building products.
- Experience managing retail showroom operations.
What We Offer
- Competitive salary based on experience
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Company Paid Life Insurance
- Short-Term and Long-Term Disability
About Clay Ingels
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Lexington, KY, US
Year founded
1920