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Customer Support Operations Manager Jobs in Kentucky

The Hertz Corporation

Customer Operations Manager

Hebron, KY · On-site

$129K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

Hertz

Customer Operations Manager

Louisville, KY · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

Hertz

Customer Operations Manager

Hebron, KY · On-site

$129K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

OpenEd

As the Manager, Customer Support, you own the daily performance of OpenEd's Parent Support team. The families we serve come to your team with questions that carry real weight: enrollment, funding and ...

NAVEX Global, Inc.

$125K/yr

In this role, you will coach, motivate, and manage team members to achieve operational excellence ... Coach and develop a team of Customer Support Specialists to achieve key performance metrics

Motion

Operations Manager****SUMMARY:**The Operations Manager develops, manages, and delivers support ... Provides customer support including, order processing, advising customers of product shortages ...

Mamba Logistics, Inc.

Operations Manager Company: Mamba Logistics Location: On-Site / Hybrid Job Type: Full-Time Position ... Customer Service & Account Support * Support the resolution of customer service issues.

Thatch Health

$135K - $175K/yr

The Employer Support team works directly with customer key stakeholders - C-level executives, HR admins, operations managers, and brokers - supporting them proactively with a consultation model, and ...

Bridgestone America, Inc.

Team Leadership & Operations*** Lead daily order management, customer support, and shipment execution activities.* Provide visibility into order flow within SAP and remove barriers to ensure timely ...

Genuine Parts Company

SUMMARY The Operations Manager develops, manages, and delivers support services to our sales force ... Provides customer support including, order processing, advising customers of product shortages ...

Bbcnbank

$71K - $80K/yr

Customer Service Support: * Promote a culture of exceptional customer service by ensuring ... Manage operational tasks, such as maintaining branch supplies, overseeing facility needs, and ...

Sodexo

$74K - $115K/yr

Sodexo is seeking an Operations Support Manager for a client based out of Rahway, NJ, to support ... customer experience. The role of an individual contributor within the organization focuses on ...

Nautilus International Holding Corporation

$83K - $103K/yr

The Operations Manager I partners closely with Metro Ports, customers, and external stakeholders to execute operational plans that support service commitments and business objectives. Essential ...

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Showing results 21-40

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Kentucky

Customer Support Operations Manager information

See Kentucky salary details

$38.6K

$107.4K

$117.7K

How much do customer support operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer support operations manager in Kentucky is $107,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,400.00 and $116,400.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

Infographic showing various Customer Support Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $107,417 per year, or $51.6 per hour.

Customer Operations Manager

Hebron, KY • On-site

The Hertz Corporation
See more jobs at The Hertz Corporationexternal

$129K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

Job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. 

The salary range for this position is $50,000.00

What You'll Do:

  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes 
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We're Looking For:

  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred 
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders 
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent verbal and written communication skills  
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You'll Get:

  • Up to 40% off the base rate of any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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