ZipRecruiter

Log In

1

Customer Support Operations Manager Jobs in California

Harvey

Support Operations Data Analyst

San Francisco, CA · On-site

$112K - $168K/yr

... Manager, User Operations leadership, and senior stakeholders What You Have Required * 3-5 years of experience in analytics, with at least 2 years directly in support operations, customer success ...

Workiz

Manager of Customer Support

San Diego, CA · On-site

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team ... This is a high-impact, operational leadership role for someone who thrives on building systems ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Wheels Up

Customer Support Manager

Los Angeles, CA · Hybrid

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Flux Defunct

Customer Support

San Francisco, CA · On-site

$20 - $25.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

Flux Protocol, Inc

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

Wheels Up

Customer Support Manager

Los Angeles, CA · Hybrid

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

Wheels Up

Customer Support Manager

Los Angeles, CA · On-site

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

AiPrise

Head of Customer Support

San Jose, CA · On-site

Partner with engineering on customer impacting incidents and on call discipline 3. Support operations and escalation management * Own tier-1 through tier-3 support triage and resolution across the ...

Tek84 Inc.

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

Service Operations Management * Provide leadership and direction to the Service Manager, Customer ... Evaluate support processes, staffing models, and organizational capabilities to support company ...

Hertz

Customer Operations Manager

Fresno, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

previous page

Showing results 41-60

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in California

Customer Support Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer support operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer support operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in California are hiring for Customer Support Operations Manager jobs?

Cities in California with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.

Support Operations Data Analyst

Harvey

San Francisco, CA • On-site

$112K - $168K/yr

Full-time

Re-posted 8 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
User Operations runs on data - but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.
As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars - cSAT, TTR, QA scores, escalation rates - and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.
What You'll Do
  • Own recurring reporting for User Operations - weekly, monthly, and QBR-ready - tailored to ops, leadership, and cross-functional audiences
  • Translate support data into clear narratives: what's happening, why, and what to do about it
  • Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
  • Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
  • Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
  • Work with Harvey's central data team to connect support data to broader product and customer data sources
  • Identify and close data collection gaps - if we can't measure it, help define how we should
  • Design feedback loops that connect support signals to Product, Engineering, and Customer Success
  • Quantify the operational cost of product bugs, feature gaps, and onboarding failures
  • Contribute to QA analytics as the QA program matures
  • Track ticket deflection, AI/chatbot performance, and self-service effectiveness
  • Measure the impact of AI-driven support - containment rate, escalation rate from AI interactions, resolution quality - and surface findings that drive how we tune and invest in those tools
  • Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders

What You Have
Required
  • 3-5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
  • Fluency in support platform data - you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
  • SQL proficiency - you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
  • Dashboard experience - you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
  • Reporting for multiple audiences - you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
  • Strong data storytelling - you don't just present numbers, you write the narrative
  • Comfort operating solo - you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at

Strong Plus
  • Experience with Python for data manipulation or automation
  • Familiarity with dbt or similar data transformation tooling
  • Experience building or contributing to QA analytics programs
  • Background supporting enterprise SaaS or AI-native products
  • Experience working with Zendesk APIs or extracting data beyond standard reporting

Key Attributes
  • AI-native: you use AI tooling actively in your analytical workflows - not as a novelty, but as a force multiplier
  • Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
  • Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
  • Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
  • Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process

Compensation
$112,000 - $168,000 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Apply