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Customer Support Operations Manager Jobs in California

Zoox

Manager, Fleet Support Operations

San Francisco, CA · On-site

$137K - $164K/yr

The Manager of Fleet Support Operations will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we ...

Flux Protocol, Inc

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

Flux Defunct

Customer Support

San Francisco, CA · On-site

$20 - $25.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

TEKsystems

Customer Operations Manager

Concord, CA

$49.04 - $67.31/hr

Customer Operations Manager Location: Concord, CA, 94520 Start Date: September 28th About the ... Support branch operations, contact center teams, and other internal business units. Leadership ...

TEKsystems

Customer Operations Manager

Concord, CA · On-site

$49.04 - $67.31/hr

Customer Operations Manager Location: Concord, CA, 94520 Start Date: September 28th About the ... Support branch operations, contact center teams, and other internal business units. Leadership ...

Tek84 Inc.

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

Service Operations Management * Provide leadership and direction to the Service Manager, Customer ... Evaluate support processes, staffing models, and organizational capabilities to support company ...

Hotplate, Inc

Customer Support

San Francisco, CA · On-site

$100K - $120K/yr

They spend more time managing logistics than growing their business. We support the top pop ups in ... A strong customer obsession and excitement to help small business owners succeed * Comfort with ...

Hot Plate

Customer Support

San Francisco, CA · On-site

$21.50 - $29.25/hr

They spend more time managing logistics than growing their business. We support the top pop ups in ... A strong customer obsession and excitement to help small business owners succeed * Comfort with ...

Hertz

Customer Operations Manager

Fresno, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

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Customer Support Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in California are hiring for Customer Support Operations Manager jobs?

Cities in California with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.

Manager, Fleet Support Operations

San Francisco, CA • On-site

Zoox
Manufacturing • 1 - 5K employees
Learn more about Zooxexternal

$137K - $164K/yr

Full-time

Medical, Life, PTO

Re-posted 23 days ago

Zoox rating

7.8

Company rating: 7.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The Base Operations team is responsible for maximizing vehicle uptime through maintenance and repair operations, both existing and future. The Manager of Fleet Support Operations will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we stay hyperfocused on our roadmap progression for our Zoox L3 and VH6 vehicle fleets. An ideal candidate would be self-motivated and technically inclined, embrace a positive attitude, remain calm in a rapid-paced environment, identify as a change-maker, and have a solid operational background. This role will require you to stay flexible, tackle ambiguity head-on, embrace change, and focus on delivering a best-in-class commercial product, including the associated maintenance and repair services. 
In this role, you will:
  • Effectively manage the Fleet Support Operations team and cross-functional relationships to ensure execution of business initiatives, improve processes, and effectively deploy systems and infrastructure as planned.
  • Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
  • Strategically forecast team growth that aligns with our company roadmap. All workshop personnel will be heavily engaged in the recruiting and hiring process. Additionally, focus on streamlining the employee onboarding and training process.
  • Define, track, and drive the continuous improvement process, which includes systems, applications, tools, methods, and forward-looking changes that will result in an increase in fleet uptime.
  • Define and execute against objectives and KPIs, positively reinforce and engage your team, and share in each other's success.
  • Optimize the current workstreams to reduce downtime in vehicle maintenance and repairs and provide more uptime for engineering-level testing.
  • Forecast and oversee the team budget for crew and vehicle supplies.
  • Enforce all environmental, health, and safety policies. Ensure the workshop area is clean, organized, and free of dangerous & hazardous materials. Raise the bar on safety. 
Qualifications
  • 8+ years of transportation industry experience, preferably in operations, some of which manage fleets/maintenance, and 5+ years of managing teams of 10 or more people across multiple projects.
  • Demonstrates strong leadership, organizational, and operational skill sets
  • Possesses strong analytical and problem-solving abilities
  • Demonstrates awareness of all environmental, health, and safety protocols
  • Communicates clearly and effectively; comfortable in engaging with senior leadership
  • Experience building cross-functional relationships that help the team scale
Bonus Qualifications
  • Proficiency in Jira/Confluence, SAP ERP, MS Office, Google Suites, Lucid Charts, and Slack
  • Experience working in an NPI environment and cross-functionally with PMO or engineering organizations
  • Working with cross-functional teams on go-to-market initiatives
  • Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
Base Salary Range
 
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
 
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Zoox employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Zoox

Sourced by ZipRecruiter

Zoox is dedicated to creating the world's first fully autonomous vehicle fleet and the necessary ecosystem to make this technology accessible. Positioned at the crossroads of robotics, machine learning, and design, Zoox strives to deliver the future of mobility-as-a-service in urban settings. We seek exceptional individuals who share our enthusiasm and are eager to join a dynamic and results-driven team.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Foster City, CA, US

View All Zoox Jobs