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Customer Support Operations Manager Jobs in California

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

We are seeking a motivated and customer-focused Operations Associate to manage inbound and outbound communication with riders and provide high-quality support. This role is critical to ensuring ...

OpenAI

Support Operations Lead

San Francisco, CA · On-site

$279K - $310K/yr

OpenAI's customers represent a range of diverse backgrounds and maturity, from individual customers ... You'll own service health, automation programs, partner and vendor management. In addition to ...

Zoox

Manager, Fleet Support Operations

San Francisco, CA · On-site

$137K - $164K/yr

The Manager of Fleet Support Operations will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we ...

Zoox

Manager, Fleet Support Operations

San Francisco, CA · On-site

$137K - $164K/yr

The Manager of Fleet Support Operations will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we ...

ACT Fulfillment

Operations Manager

Fontana, CA · On-site

In a customer-integrated environment, the Operations Manager supports customer communication and operational reviews and serves as a secondary operational contact when needed. Essential Duties and ...

New

Pulse Games

Head of Customer Support

Los Angeles, CA

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

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Showing results 21-40

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in California

Customer Support Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in California are hiring for Customer Support Operations Manager jobs?

Cities in California with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.

Customer Support - Rider Operations

Foster City, CA • On-site

Continuum Resource Network
See more jobs at Continuum Resource Networkexternal

$29/hr

Full-time, Contractor

Medical, Life, Retirement

Re-posted 14 days ago

Key responsibilities

  • Provide live rider support before, during, and after missions through various support channels.

  • Collaborate with cross-functional teams to assist riders and escalate issues for further investigation.

  • Assist with testing, data collection, and work with teams to improve operational processes and tools based on customer needs.

Job description

We are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.
We are seeking an experienced individual who will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations.
As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles.

Rate: $29 per hour plus benefits

Available Shifts:

  • 7:00 am-3:30 pm
    • Wed-Sun
    • Thu-Mon
    • Fri-Tue
    • Sat-Wed
  • 3:00 pm-11:30 pm
    • Wed-Sun
    • Thu-Mon
    • Fri-Tue
    • Sat-Wed

 
As Customer Support - Rider Operations, you will:

  • Provide live rider support before, during and after missions through a variety of support channels.
  • Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated.
  • Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions.
  • Assist with testing and data collection.
  • Work closely with Fleet Operations, Product, Software, and User Experience to improve operational processes and tools based on observed customer needs.
  • Uphold a safety-centric, inclusive, and open-communication culture.

Requirements

  • 2+ years of experience in customer service, retail, or another customer-facing role.
  • Experience working in a cross-functional team.
  • Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs.
  • Excellent computer skills and problem-solving ability.
  • Proven ability to adapt and drive progress against goals in ambiguous, changing environments.
  • Proactive mindset and resourcefulness.
  • Positive attitude with a growth mindset.

Benefits

  • Pre-tax commuter benefits
  • Employer-subsidized healthcare benefits
  • Flexible Spending Account for healthcare costs
  • All costs covered for short- and long-term disability and life insurance
  • 401k package

Commitment: This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.