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Customer Support Operations Manager Jobs in Ceres, CA

The Mortgage Doctor

Operations Manager

Modesto, CA · On-site

Description The Mortgage Doctor is seeking a highly organized, proactive, and solutions driven Operations Manager to oversee and support the daily operations of the mortgage brokerage while helping ...

The Mortgage Doctor

Operations Manager

Modesto, CA

$80K/yr

The Operations Manager serves as the operational hub of the company and works closely with the CEO, ... This role plays a key part in supporting team members, maintaining systems, improving processes ...

Amazon

Operations Manager

Turlock, CA · On-site

... Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent ... to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your ...

MV Transportation

Operations Manager

Modesto, CA · On-site

$90K - $104K/yr

Responsibilities: MV Transportation is seeking an Operations Manager will provide support ... Effectively manage customer relations through both direct contact and outreach programs. * Identify ...

Transdev

Operations Manager

Modesto, CA · On-site

$83K - $95K/yr

... customers and coaching employees for optimal performance, managing the entire operation in the ... This position is based in Modesto, CA in supporting the StanRTA. Transdev is proud to offer:

Transdev

Operations Manager

Modesto, CA · On-site

$83K - $95K/yr

... customers and coaching employees for optimal performance, managing the entire operation in the ... This position is based in Modesto, CA in supporting the StanRTA. Transdev is proud to offer:

United Rentals - French

Operations Manager

Turlock, CA · On-site

$75K - $108K/yr

By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...

United Rentals, Inc.

Operations Manager

Turlock, CA · On-site

$75K - $108K/yr

... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...

United Rentals

Operations Manager

Turlock, CA

$75K - $108K/yr

... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...

United Rentals

Operations Manager

Turlock, CA

$75K - $108K/yr

By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...

United Rentals

Operations Manager

Turlock, CA · On-site

$75K - $108K/yr

... customer service and standard process compliance to ensure effective and efficient operations. What you'll do: * Support Branch Manager in implementing actions to achieve financial objectives ...

Land O'Lakes

Operations Manager

Turlock, CA

$81K - $121K/yr

Operations Manager This role is part of our Purina Animal Nutrition business helping our network of ... Supports Land O'Lakes values and integrity in all plant activities. Promotes an environment for ...

Microbac

Operations Manager

Turlock, CA · On-site

$70K - $90K/yr

We embody a company-wide commitment to exceptional customer experience, which has been refined by ... The Operations Manager will be responsible for leading department managers and supervisors ...

Ulta Beauty, Inc.

Operations Manager

Modesto, CA · On-site

Support all aspects of manager and associate professional development, including training ... Model a culture of operational excellence by working alongside the leadership team and by ...

Ulta Beauty

Operations Manager

Modesto, CA · On-site

The OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and ...

Ulta Beauty, Inc.

Operations Manager

Modesto, CA

Support all aspects of manager and associate professional development, including training ... Model a culture of operational excellence by working alongside the leadership team and by ...

Walgreens

Pharmacy Operations Manager

Modesto, CA · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

Walgreens

Pharmacy Operations Manager

Modesto, CA · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

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Showing results 1-20

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Ceres, CA

Customer Support Operations Manager information

See Ceres, CA salary details

$45.6K

$126.8K

$138.9K

How much do customer support operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer support operations manager in Ceres, CA is $126,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,400.00 and $137,400.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Ceres, CA are hiring for Customer Support Operations Manager jobs?

Cities near Ceres, CA with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Ceres, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $126,775 per year, or $60.9 per hour.

Operations Manager

Cando Rail & Terminals Ltd.

Stockton, CA • On-site

$128K/yr

Full-time

Medical, Dental, Life

Posted 10 days ago

Job description

The Operations Manager leads a specialized team in planning, organizing, and managing operations, ensuring chemical loading, warehouse activities, and related processes are performed in a safe, environmentally responsible, and efficient manner. If you enjoy working outdoors, physical activity, problem solving, and working at a company that promotes a strong safety culture, this opportunity is for you!
Cando Rail & Terminals is North America's leading provider of specialized rail operating services and terminal infrastructure that allow industrial shippers to optimize their supply chains and connect to Class I railways by leveraging Cando's operating capabilities and network of owned multi-purpose rail terminals. The company provides a wide range of rail services including industrial switching, material handling, terminal & transload services, short line operations, railcar staging, train assembly, and related services.
Cando Advantages
  • Work Life Balance
  • Cando's Technical and Leadership Training Programs
  • Award Winning Safety Culture
  • Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances
  • Health & Dental Benefits include voluntary options.
  • Expanding in the US and we welcome you to come grow with us!

Salary for this opportunity would be $110-128k annually, plus 10% bonus.
Job Description
The Operations Manager will provide leadership and guidance to a specialized team in planning, organizing, and managing operations, ensuring chemical loading, warehouse activities, and related processes are performed in a safe, environmentally responsible, and efficient manner.
Roles & Responsibilities
  • Participate in budget preparation, management of profit and loss, and daily communication with customers and railroads on scheduling and other issues to ensure smooth and safe operation.
  • Provide "Worry-free Consistency" service to the customers on every shift every day.
  • Learn, implement, teach, and execute the S7 Operating System and 5S standards.
  • Ability to build strong relationships with customer contacts.
  • Ability to understand the customer contract and rate structure.
  • Ability to delegate and utilize time management well.
  • Ability to develop and execute a business plan. (including budgeting, projecting, variance analysis, and cost management)
  • Ability to promote a safety culture where each Team Member has the value and attitude that unsafe behaviors and conditions will not happen on their shift.
  • Committed to teaching and promoting personal responsibility for identifying and performing safe behaviors, conditions, and environmental responsibility.
  • A positive leader with the ability to be proactive in problem solving, making decisions, organizing, and directing people, and utilizing coaching techniques for improving behaviors.
  • Innovative solutions driven to keep Team Member turnover low.
  • Build and maintain strong relationships with vendors.
  • Work with administrative systems to support operation to meet deadlines.
  • Set an example of professionalism and customer service.
  • Hands-on leadership with operational and technical skills to ensure that "best practices" are being utilized.
  • Create an environment where people are committed to professionalism and cleanliness.
  • Create an environment for team building with emphasis on individual development and growth.

Skills, Knowledge, & Abilities
  • Knowledge of loading chemicals.
  • Trucking background A+.
  • Transload experience A+.
  • Hands on, hard-working, self-starter.
  • Ability to multi-task.
  • Mechanical maintenance background.
  • Experience within safety compliance and profit/loss.
  • Ability to hire right, train right, and treat right all team members.
  • Must have leadership skills to ensure team members always follow procedures even when there is no one.
  • is watching.
  • Ability to work independently with minimal supervision.
  • Ability to work with and perform basic computer operations (spreadsheet, word processor, and
  • email operations), and general office organization.
  • Good written and oral skills with an ability to communicate with co-workers, customers, and others.
  • company personnel.
  • Ability to lead employees, support conflict resolution, and implement safety initiatives.
  • Knowledge of local, state, and federal requirements.
  • Desire and willingness to learn.

Education & Experience
  • College degree preferred (AA or BA in Logistics, Supply Chain, Transportation, Business, or related field.)
  • High school diploma or equivalent is a MUST!
  • 3+ years management preferred.
  • 5+ years of chemical loading experience preferred.
  • 3-5+ years' experience in transloading, warehouse, logistics. rail, trucking, refinery or terminal operations is a MUST!
  • Must be able to work outdoors in various climates.
  • Ability to work M-F 7am-5pm, including some weekends and nights to support our 24/7 operations.
  • Ability to meet physical requirements for the position.
  • Ability to meet requirements of pre-employment screening including but not limited to background and criminal history check, drug & alcohol testing, MVR, physical/FCE, etc.

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand the level of expertise required in this position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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