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Customer Support Manger Jobs (NOW HIRING)

AMS Vendors

WI · On-site

The Market Support Manager ensures that team performance, customer satisfaction, and operational processes consistently meet company standards. This position is being posted internally as a promotion ...

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

Reporting to the Customer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee coaching, performance management ...

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

This role will involve providing in-person and remote technical support, managing IT hardware and ... Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ...

Fin

Manager, Customer Support

Chicago, IL · On-site

$109K - $130K/yr

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... We utilize Intercom to manage our customer interactions via email and messages primarily. * Voice ...

Velsera

Customer Support Specialist

$18.50 - $24.75/hr

As a Customer Support Specialist you will report to the Customer Support Manager/Director of Customer Support and your tasks will consist of providing specialized support and resolving complex issues ...

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$107K

How much do customer support manger jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer support manger in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

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Customer Support Manager - Water System

Fayetteville, GA • On-site

Fayette County Chamber of Commerce
51 - 200 employees
Learn more about Fayette County Chamber of Commerceexternal

$55K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Government Job Posting

This is a full-time position with benefits. This position is responsible for overseeing and contributing to the management, strategic direction, and continuous improvement of customer support operations and initiatives. Major duties include but are not limited to:

  • Supervises, hires, terminates, and disciplines staff.
  • Conducts performance evaluations, trains staff, ensuring employees follow policies and procedures to maintain a healthy and safe working environment.
  • Identifies and develops new guidelines and strategies for service level improvements regarding customer support business practices, activity reporting, and workflow efficiency.
  • Oversees revenue collection operations of delinquent utility billing customer accounts for a water system serving approximately 33,000 connections.
  • Oversees monthly account cutoffs based on account delinquency history and special circumstance.
  • Manages processes to ensure monthly water utility billing cycles are conducted. This includes oversight of importing and exporting meter readings; maintenance of individual accounts; calculating monthly bill charged; and reviewing final bill adjustments.
  • Directs and assigns task to customer support staff.
  • Manages mailroom operations including; courier schedule and operations, utility bill stuffing and mailing, processing and posting customer revenue payments received in bulk mail and drop box mail. Oversees business with US Postal Service.
  • Manages and performs special projects related to customer support operations, customer outreach, enhanced technology and implementation; leads special data analysis projects.
  • Responds to request for information from outside agencies; Metro North Georgia Water Planning District and County Administrator.
  • Handles escalated customer complaints by evaluating issues, determining appropriate resolutions, and authorizing corrective actions in accordance with established best practices.
  • Manages Leak Protection Program insurance program. Is the official Board of Commissioners designee to review and determine eligibility and claim amounts.
  • Manages Metropolitan North Georgia Water Planning District Water Management Plan requirements.
  • Manages Low Income Assistance Program.
  • Develops annual customer support and utility billing operations budget.
  • Enters requisitions, manages all billing operation service agreements and contracts for automated financial electronic imaging equipment for electronic deposits according to best accounting standards.
  • Coordinates with County purchasing agents on billing equipment contracts.
  • Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

  • Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
  • Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years' experience or service.
  • Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.

Starting Salary - $55,635.17 To Apply - Fayette County, GA

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