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Customer Support Management Professional Jobs (NOW HIRING)

RLDatix

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Experience and internest in change management and process improvement or new ways of working * A ...

Harris

Customer Support Manager

This role will work closely with Client Services leadership, Product, Development, Professional ... This individual should have a strong understanding of support operations, performance management ...

Check Out My LLC

Customer Support Manager

Algona, WA · On-site

$87K - $120K/yr

Summary The Customer Support Manager is a hands-on leadership role for someone ready to take our ... Escalation management: Design and own the escalation framework for complex or high-priority ...

Corridor

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly ... The Support department is a hub of CAMP Software's customer-facing organization, to ensure our ...

New

Socket.dev

Customer Support Manager

Manhattan, NY · On-site

Day-to-day management of a team of offshore agents : coaching, quality, and consistency * The agent ... Professional coaching, training, and development * Real ownership from Day 1 and professional ...

ParentSquare

Customer Support Lead

This role will work alongside the Customer Support Manager to provide feedback on the support organization's efficiency and performance by identifying opportunities to enhance internal processes and ...

ParentSquare

Customer Support Lead

$27 - $30/hr

This role will work alongside the Customer Support Manager to provide feedback on the support organization's efficiency and performance by identifying opportunities to enhance internal processes and ...

Velsera

Customer Support Specialist

$18.50 - $24.75/hr

We provide software and professional services across drug discovery, diagnostics, and clinical ... As a Customer Support Specialist you will report to the Customer Support Manager/Director of ...

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

... manage a team in a fast-paced environment. * Strong problem-solving skills with the ability to support urgent customer needs and complex escalations. * Ability to maintain professionalism and ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

We don't have a traditional hierarchical management structure where everyone simply "reports up ... Answer incoming calls; provide complete pre-and post-sales support in a professional manner.

Ra

Technical Support VP

Tualatin, OR · On-site

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Jane App

Customer Support

$65K/yr

Jane is a practice management platform used by thousands of health and wellness clinics. Our ... This is reflected by a strong starting annual salary of $65,000 CAD for all Customer Support ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

$147K/yr

Customer Support Lead Empower AI gives federal agency leaders the tools to elevate the potential of ... Active PMP (Project Management Professional) certification. * DoD 8570/8140 IAT Level III ...

Weekday AI

Customer Support / Success Professionals

$80 - $160/hr

At least 2+ years of professional experience in customer support, customer success, service delivery, account management, client services, or a related field. * Strong analytical and problem-solving ...

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Customer Support Management Professional information

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$23

$57

How much do customer support management professional jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer support management professional in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Management Professional vs Customer Service Supervisor?

AspectCustomer Support Management ProfessionalCustomer Service Supervisor
CredentialsTypically requires experience in customer support, certifications in management or customer serviceOften requires experience in customer service, leadership skills, and sometimes certifications in customer support
Work EnvironmentManages support teams, oversees customer support operations, often in call centers or support departmentsSupervises customer service staff, handles escalations, and ensures service quality in retail or service settings
Employer & IndustryUsed across industries like tech, retail, telecom, in companies with support teamsCommon in retail, hospitality, and service industries with customer-facing teams

The Customer Support Management Professional focuses on managing support teams and operations, often with strategic responsibilities, while the Customer Service Supervisor directly oversees frontline staff and handles customer interactions. Both roles require customer service experience, but the management professional typically has broader responsibilities and strategic oversight.

What do customer support management professionals do?

Customer support management professionals oversee customer service teams to ensure high-quality support and satisfaction. They develop policies, monitor performance metrics, handle escalations, and implement training programs, often using customer relationship management (CRM) tools to improve service efficiency.

What are popular job titles related to Customer Support Management Professional jobs?

For Customer Support Management Professional jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Management Professional job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Experienced Customer Experience Program Management Professional

Salem, OR • Hybrid

Honeywell
Furniture Manufacturing • 10K+ employees
Learn more about Honeywellexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

Job description

As an Experienced Customer Program Management Professional here at Honeywell, you will play a vital role in leading and managing customer programs to ensure successful delivery and alignment with strategic business objectives. You will be instrumental in driving program performance, mitigating risks, and fostering collaboration across cross-functional teams to enhance customer satisfaction and business growth.

You will report directly to our  Sr Program Management Supervisor and you'll work out of our Salem, OR location on a Hybrid work schedule.

In this role, you will impact the successful execution and delivery of customer programs that contribute to Honeywell's strategic goals, enhance customer relationships, and drive long-term growth and innovation within the organization.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

YOU MUST HAVE

  • Minimum of 6 years of proven experience in customer support management or similar role.
  • Strong leadership and team management skills with the ability to guide and motivate cross-functional teams.
  • Excellent strategic thinking and problem-solving skills to manage complex customer programs effectively.
  • Strong understanding of program management principles and methodologies, including risk management and performance tracking.
  • Experience managing customer programs with multiple stakeholders, ensuring alignment and successful delivery.
  • Strong organizational, time management, project management, and analytical skills

WE VALUE

  • Bachelor's degree in Engineering, Business, or related field.
  • Experience in a global organization and managing programs in a matrix environment.
  • Project Coordinator or Project Management Professional (PMP) certification is a plus.
  • Strong negotiation and influencing skills to drive alignment and resolve conflicts.
  • Ability to adapt to a fast-paced and changing environment while maintaining focus on program goals.
  • Previous experience in a position that required significant exposure to high profile customers and projects

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 1, 2026.

KEY RESPONSIBILITIES

  • Lead and oversee the execution of customer programs ensuring they are delivered on time, within scope, and budget.
  • Manage program risks and issues proactively to minimize impact on program objectives.
  • Collaborate with cross-functional teams and customers to ensure alignment and successful program outcomes.
  • Provide leadership and guidance to program teams to drive accountability and high performance.
  • Monitor and report program performance metrics to senior management and stakeholders.
  • Maintain full project load while meeting key project metrics
  • Work directly with customers both internal and external on an as-needed basis
  • Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion
  • Works on multiple customer impacting components and systems required for successful implementation of electronic key systems

What Honeywell employees say

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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