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Customer Support Manager Jobs in Seattle, WA (NOW HIRING)

Globe Machine

Customer Support Manager

Tacoma, WA

The Customer Support Manager leads post-sale customer support operations, including new equipment installations, warranty service, field service, parts sales, and ongoing customer relationships. This ...

Breville

Customer Support Manager

Seattle, WA

The Customer Support Manager is responsible for leading the day-to-day operations of the North America SCBU support team and maintaining the high standard of care our customers expect. This role ...

Breville

Customer Support Manager

Seattle, WA

The Customer Support Manager is responsible for leading the day-to-day operations of the North America SCBU support team and maintaining the high standard of care our customers expect. This role ...

Tomra

Customer Support Manager - Americas

Seattle, WA · Remote

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110.21K - $137.76K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

PitchBook Data

Customer Support Specialist

Seattle, WA · On-site

$20.50 - $27.50/hr

As a member of our Account Management & Customer Success team, you will thrive on your ability to ... PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email ...

PitchBook Data

Customer Support Specialist

Seattle, WA

$55K/yr

As a member of our Account Management & Customer Success team, you will thrive on your ability to ... PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email ...

Grid

Customer Support Lead

Seattle, WA · On-site

$70K - $90K/yr

... manage their financial future. The Grid app lets users access cash, build credit, spend money ... The role We're adding a Customer Support Lead to our team to help us build and scale our core ...

Youthnet

Placement Support Manager

Everett, WA

$22 - $27.99/hr

Ability to communicate with multiple customers including the people receiving support, foster ... MANAGEMENT SKILLS: * Coach, train, and mentor foster parents and provide positive leadership and ...

Youthnet

Placement Support Manager

Everett, WA · On-site

$22 - $27.99/hr

Ability to communicate with multiple customers including the people receiving support, foster ... MANAGEMENT SKILLS: * Coach, train, and mentor foster parents and provide positive leadership and ...

YOUTHNET

Placement Support Manager

Everett, WA · On-site

$22 - $27.99/hr

Ability to communicate with multiple customers including the people receiving support, foster ... MANAGEMENT SKILLS: * Coach, train, and mentor foster parents and provide positive leadership and ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Pulse Games

Head of Customer Support

Seattle, WA

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Gosiger

Customer Support Advocate

Kent, WA

$70K - $80K/yr

Customer Support Advocate Gosiger Northwest - Kent, WA 98032 Overview Salary Range $70,000.00 - $80 ... Manage all variables required to meet customer acceptance criteria * Assist division management in ...

RSA LLC

Customer Support Representative

Woodinville, WA · On-site

$32 - $34/hr

Customer Success & Logistics Manager Revised: 05/14/2025 Company Overview At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site +1

Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

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Customer Support Manager information

See Seattle, WA salary details

$27.9K

$66K

$114.9K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in Seattle, WA is $66,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $79,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Seattle, WA? The most popular types of Customer Support jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Customer Support Manager jobs? Cities near Seattle, WA with the most Customer Support Manager job openings:

Customer Support Manager

Globe Machine Manufacturing

Tacoma, WA • On-site

$80K - $100K/yr

Full-time

Posted 29 days ago

Job description

Since 1917, Globe Machine is a manufacturer of industrial machines, systems, and plants for advanced composites, building products, and pulp & paper.

The Customer Support Manager leads post-sale customer support operations, including new equipment installations, warranty service, field service, parts sales, and ongoing customer relationships. This role partners closely with Sales, Engineering, Manufacturing, and Operations to ensure successful project execution and long-term customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Installations & Project Execution

  • Manage new equipment and system installations using internal teams and outside contractors
  • Maintain schedules, budgets, and open issue lists for active projects
  • Oversee startup, commissioning, and project closeout activities
  • Track customer satisfaction, project timing, and budget performance

Customer Support & Technical Service

  • Serve as a technical resource for customers, Sales, and Parts teams
  • Support customers with troubleshooting, maintenance, upgrades, and service needs
  • Assist with estimating startup, installation, and service costs

Warranty & Service Operations

  • Resolve warranty issues and coordinate replacement or modified parts
  • Prepare quotes for service visits, upgrades, and repair work
  • Determine billable versus warranty-covered service requests
Parts & Field Service Growth
  • Lead parts sales and non-project field service operations
  • Identify upgrade opportunities and additional equipment needs within existing accounts
  • Support revenue growth while maintaining margin goals and customer satisfaction
Cross-Functional Leadership
  • Partner with Engineering, Production, Sales, and Leadership teams to improve support processes
  • Help solve installation challenges and drive continuous improvement initiatives
  • Other duties as assigned
QUALIFICATIONS:
  • Bachelor's degree in Mechanical or Electrical Engineering strongly preferred
  • 5+ years of experience in manufacturing, field service, project management, installation, or leadership roles
  • Strong understanding of mechanical, electrical, hydraulic, pneumatic, and control systems
  • Ability to read engineering drawings, schematics, and technical diagrams
  • Experience with AutoCAD and Microsoft Office preferred
  • Strong leadership, organization, and customer communication skills
  • Self-directed with the ability to manage multiple priorities in a fast-paced environment

Job Posted by ApplicantPro