Customer Support Manager Jobs in Santa Rosa, CA (NOW HIRING)

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to create and complete bids, estimations, and quotations based on customer specifications, requirements, and budget to help the company stay competitive in the market and preserve strong margins. Each day, you will maintain and improve the balance between all ABB units and customers in your area of responsibility. You will also showcase your technical knowledge by collecting and collating the information required to prepare proposals, including both technical and cost elements.

This is an evergreen requisition - ABB is continuously building a candidate pipeline of highly motivated and innovative professionals for Sales Support Specialist and Sales Support Manager positions. This role plays a critical part in facilitating ABB's business growth and supporting various divisions across India, covering multiple locations and customer sites.

Work model:#LI-Onsite / #LI-Hybrid

You will be mainly accountable for:

• Creating well-documented tenders in a timely manner with appropriate level of detail, including full and accurate costs

• Formulating competitive bids, estimates, and quotations by considering the best available product mix and appropriate technical and commercial aspects for each situation

• Managing the preparation of technical, financial, and project management aspects of bids, estimates, and quotations, indicating prices and trading conditions

• Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer

• Ensuring the most competitive offers considering market situation and customer conditions, and identifying the most effective approach (direct sales, consortium, or channel) for better serving customers

• Supporting bid/no bid analyses and decisions in collaboration with sales and business teams

• Participating in project risk review processes and ensuring required technical support and clarifications are provided to sales organizations during technical meetings, product presentations, and negotiations

• Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction

• Managing, developing, and coaching the Sales Support team (for managerial positions)

Qualifications for the role

• Full-time Degree in Electrical / Mechanical / Electronics / Instrumentation Engineering from an accredited university with 3-18 years of relevant experience

• Demonstrated experience in Bids & Proposals, preparing quotations, and formulating technical & commercial aspects for ABB products including PLC, DCS, SCADA, Substation Automation systems, LV/MV Switchgear (ACB, MCB, MCCB, PCC, MCC, AIS, GIS, RMU, Relays), LV/HV/HT Motors, VFD Drives, Transformers, Generators, UPS, Marine Propulsion Systems, Excitation Systems, Analyzers (Liquid, Water, Gas), Field Instruments, and Power Electronics

• Solid understanding of technical specifications, commercial terms, pricing strategies, and contract conditions

• Experience in preparing comprehensive tender documentation with accurate cost estimations and technical compliance

• Ability to analyze customer requirements, market conditions, and competitive landscape to develop effective proposals

• Knowledge of project risk assessment and mitigation strategies in bid preparation Effective communication skills in English (written and verbal) for proposal writing and stakeholder interaction

• Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM/ERP systems (SAP))

• Demonstrated methodological, organizational, and time management skills with ability to handle multiple bids simultaneously

More about us

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company's solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated.Building on more than 130 years of experience, ABB's 105,000 employees are committed to driving innovations that accelerate industrial transformationwww.abb.com

ABB in India has a strong presence across electrification, automation, motion, and roboticsOur Sales Support teams play a vital role in converting opportunities into confirmed orders by providing technical and commercial support to our sales organizations and customers...

We value people from different backgrounds. Apply today for your next career step within ABB and visitwww.abb.comto learn about the impact of our solutions across the globe. #MyABBStory

A future opportunity

This role is part of our talent pipeline, which means it's not currently open, but we're always looking for curious minds, bold thinkers, and people who want to make an impact.

Click Apply to express your interest and be considered for future opportunities that match your experience and aspirations.

At ABB, we welcome people from all backgrounds and believe that diverse perspectives help us build a cleaner, smarter future.

Apply today or visit https://www.abb.com to learn more about how we help run what runs the world.