ZipRecruiter

Log In

1

Customer Support Manager Jobs in Gurnee, IL (NOW HIRING)

Addison Group

Customer Support Specialist

Northbrook, IL · Remote

$18 - $22/hr

The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a ...

Addison Group

Customer Support Specialist

Northbrook, IL · On-site

$18 - $22/hr

The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

Determines the scope of customer requirements to support responding to inbound inquiries regarding ... Basic project management abilities specifically related to managing high volume client requests and ...

Uline, Inc.

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

Uline

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

Uline

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

ULINE

Customer Support Specialist

Racine, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

ULINE

Customer Support Specialist

Gurnee, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

ULINE

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

ULINE

Customer Support Specialist

Kenosha, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

ULINE

Customer Support Specialist

Pleasant Prairie, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

Uline, Inc.

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ...

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Manage customer requests, escalations, and issue resolution. * Process orders, returns, credits, debits, quotes, and status updates in SAP. * Manage CRM queues and customer communications. * Support ...

Enagic USA

Branch Customer Support

Mount Prospect, IL

$15/hr

What We Are Looking For is YOU! Full-Time Branch Customer Support Branch Customer Support position ... Inventory Management: Assist in maintaining the presentation of merchandise, ensuring that products ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels ... and conflict management skills • Excellent verbal/written communication skills • Highly ...

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

... to customers, and a way to connect with partners around the globe! Summary: The Client Support ... Minimum of 3+ years of industry experience OR experience in building & managing client ...

Onbe

Client Support Manager

Buffalo Grove, IL

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

next page

Showing results 1-20

All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Gurnee, IL

Customer Support Manager information

See Gurnee, IL salary details

$23.5K

$55.7K

$96.9K

How much do customer support manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer support manager in Gurnee, IL is $55,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Gurnee, IL?

The most popular types of Customer Support jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Customer Support Manager jobs?

Cities near Gurnee, IL with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Gurnee, IL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 26% Part Time, 5% Contract, and 2% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $55,668 per year, or $26.8 per hour.

Customer support

Pleasant Prairie, WI

Global Channel Management, Inc.
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Management, Inc.external

$22/hr

Contractor

Re-posted 12 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Customer Support Specialist needs 2-5 years Pharmaceutical experience.


Customer Support Specialist requires:


  • Excellent People skills
  • Analytical
  • Advanced Excel Skills
  • Proficient Business Objects
  • Fast pace
  • Quick learner
  • Self-driven
  • Bachelor's degree preferred

Customer Support Specialist duties;


  • Attend
    business critical meetings to become part of the solution for any
    issues that may arise and participate in cross functional team meetings.
  • Lead or participate in Continuous Improvement Programs to
    ultimately provide our customers with a high level of quality service.
  • Perform operational support for Customer Service management.
  • Create
    reporting to monitor the effectiveness of the organization by
    determining operational metrics and reporting for service performance.
  • Monitor
    and evaluate Customer Service Representatives (CSR) phone interactions
    with Health Care Professionals (HCP), consumers, distributors,
    pharmacies, etc. against established metrics and provide feedback to
    supervisors for performance discussions with incumbents on an ongoing
    basis.
Additional Information

$22//hr

12  months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

FacebookTwitter

View All Global Channel Management Jobs

Apply