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Customer Support Manager Jobs in Bountiful, UT (NOW HIRING)

Tesla

Customer Support Specialist

Draper, UT · On-site

$16.75 - $22.75/hr

Accurately record issues and data into CRM / Vehicle Support System What You'll Bring * Minimum 2 years of relevant work experience * Excellent written and oral communications skills with exceptional ...

Phaxis

Customer Support Specialist

South Jordan, UT · On-site

$17 - $23/hr

Position Description Our service professionals are responsible for managing incoming phone calls ... Experience in customer service or client support is a plus. * Strong organizational skills with the ...

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Customer Support Manager information

See Bountiful, UT salary details

$23.1K

$54.7K

$95.2K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in Bountiful, UT is $54,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $66,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What cities near Bountiful, UT are hiring for Customer Support Manager jobs? Cities near Bountiful, UT with the most Customer Support Manager job openings:

Customer Support Associate

Bluevine - US

Salt Lake City, UT

$23/hr

Other

Medical, Life, Retirement, PTO

Posted 25 days ago

Job description

Customer Support Associate

Salt Lake City, UT

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we've supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We're innovators driven by big ideas, collaboration, and real impact. Here, you'll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what's next?

About the Role

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine.

This is not a fully remote role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices will reopen in accordance with local guidelines.

What You'll Do
  • Resolve small business owners' questions and requests regarding Bluevine's products via inbound calls, outbound follow-ups, emails, and/or chats.
  • Ensure customer requests are resolved efficiently and effectively while addressing the customers' stated and unstated short-term & long-term needs.
  • You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
  • Leverage Bluevine's innovative technology solutions and systems to process customer's requests.
  • Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics.
  • Identify, resolve, and/or escalate risks and trends that may impact the customer experience.
  • Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
  • Be adaptable and flexible to support business needs, including short-term scheduling adjustments.
  • Be a part of creating a fun and engaging culture.
Core Capabilities or Competencies
  • You have a passion for helping people and you love making a difference in the lives of others.
  • You thrive in ambiguous and rapidly changing environments.
  • Learning things quickly and making swift decisions is nothing new for you.

New Hire Hourly Pay: $23 / hour (non-exempt)

Benefits & Perks (US Based ONLY)
  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 each year to spend on your personal wellness
  • Monthly WFH stipends totaling over $1,000 annually
  • Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
  • Access to financial coaches and education sessions
  • Weekly catered lunches and fully stocked kitchen pantries
  • Community-based volunteering opportunities

Apply