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Customer Support Manager Jobs in Boca Raton, FL (NOW HIRING)

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate ... Manage all aspects of customer accounts, to include research and resolution of billing issues, as ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate ... Manage all aspects of customer accounts, to include research and resolution of billing issues, as ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate, ready ... Manage all aspects of customer accounts, to include research and resolution of billing issues, as ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position reports to the Administrations Manager in Admin Team. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate ... Manage all aspects of customer accounts, to include research and resolution of billing issues, as ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Administrations Manager in Admin Team,. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Administrations Manager in Admin Team,. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Administrations Manager in Admin Team,. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Administrations Manager in Admin Team,. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Administrations Manager in Admin Team,. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Administrations Manager in Admin Team,. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Administrations Manager in Admin Team,. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Administrations Manager in Admin Team,. The Customer Support Coordinator will be the administrative support function in all things driven by customers ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

Based full-time at CELSIUS ® Headquarters in Boca Raton, FL People Management Responsibilities: No Role Type: Full-Time Position Overview The Customer Support Associate plays an integral role in ...

Celsius

Customer Support Associate

Boca Raton, FL

$16.50 - $22.75/hr

Based full-time at CELSIUS Headquarters in Boca Raton, FL People Management Responsibilities: No Role Type: Full-Time Position Overview The Customer Support Associate plays an integral role in ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Boca Raton, FL

Customer Support Manager information

See Boca Raton, FL salary details

$23.3K

$55K

$95.8K

How much do customer support manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer support manager in Boca Raton, FL is $55,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $66,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They coordinate support operations, develop policies, and often use customer service software to track interactions and performance metrics.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Boca Raton, FL? The most popular types of Customer Support jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Support Manager jobs? Cities near Boca Raton, FL with the most Customer Support Manager job openings:
Infographic showing various Customer Support Manager job openings in Boca Raton, FL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,038 per year, or $26.5 per hour.

Customer Support Coordinator

Titan America

Deerfield Beach, FL • On-site

$18.25 - $23/hr

Full-time

Re-posted 26 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Overview
Customer Support Coordinator
TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a CUSTOMER SUPPORT COORDINATOR for the HUB at teamTITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.
This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by customers; billing, sales, and bids to name a few.
Responsibilities
  • Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
  • Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
  • Use problem solving techniques to resolve issues, know when to engage others
  • Use of SAP, JWS, and Systech software
  • Set up and maintain customer master price list for external and internal sales in multiple systems
  • Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
  • Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
  • Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
  • Copy, file, search archives and retrieve tickets for assigned accounts

Qualifications
  • 2-3 years administrative experience and Associates Degree/Bachelor's Degree preferred
  • Strong Customer Service or accounting related experience preferably in a Sales environment
  • Analytical and communication skills to deliver best results
  • Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
  • A good listener, ability to solve problems with minimal supervision
  • High energy and proactive when a customer needs assistance, often delivering more than what was required
  • Strong team concept skills required
  • Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
  • Ability to prioritize work projects
  • Flexible, interested in trying new techniques; coachable

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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