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Customer Support Manager Jobs in Nebraska (NOW HIRING)

Pinnacle Bank/Bank of Colorado

CUSTOMER SUPPORT REP

Gretna, NE · On-site

$15.75 - $20.25/hr

The Customer Support Representative is responsible for providing customer service and technical ... Ability to communicate effectively with management, customers, and co-workers. * Ability to pay ...

Pinnacle Bank/Bank of Colorado

CUSTOMER SUPPORT REP

Gretna, NE · On-site

$15.75 - $20.25/hr

The Customer Support Representative is responsible for providing customer service and technical ... Ability to communicate effectively with management, customers, and co-workers. * Ability to pay ...

lovelyskin

Customer Support Specialist

Gretna, NE

$22 - $24/hr

Customer Support Specialist LovelySkin is searching for our next Customer Support Specialist to join a friendly and welcoming team! Bring your passion for helping others, the beauty industry, and all ...

NRC Health

Customer Support Specialist

Lincoln, NE

$21.63 - $25.96/hr

Are you capable of simultaneously managing multiple streams of work to improve satisfaction and retention by meeting or exceeding customer expectations? What you will do As a Customer Support ...

LovelySkin

Customer Support Specialist

Gretna, NE · On-site

$22 - $24/hr

Customer Support Specialist LovelySkin is searching for our next Customer Support Specialist to join a friendly and welcoming team! Bring your passion for helping others, the beauty industry, and all ...

NRC Health

Customer Support Specialist

Lincoln, NE · On-site

$21.63 - $25.96/hr

Are you capable of simultaneously managing multiple streams of work to improve satisfaction and retention by meeting or exceeding customer expectations? What you will do As a Customer Support ...

Bank of Colorado

CUSTOMER SUPPORT REP

Gretna, NE · On-site

$15 - $20.25/hr

Customer Support Representative The Customer Support Representative is responsible for providing ... Ability to communicate effectively with management, customers, and co-workers. * Ability to pay ...

Harris

$22 - $25/hr

Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

Customer Support Lead & RMA Coordinator Lead, support, and keep our technical operations running ... Manage, organize, and track all RMA cases in CRM * Receive and log inbound RMA systems with ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Nebraska

Customer Support Manager information

See Nebraska salary details

$23.4K

$55.3K

$96.3K

How much do customer support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer support manager in Nebraska is $55,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $66,700.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Nebraska?

The most popular types of Customer Support jobs in Nebraska are:

What cities in Nebraska are hiring for Customer Support Manager jobs?

Cities in Nebraska with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $55,298 per year, or $26.6 per hour.

CUSTOMER SUPPORT REP

Gretna, NE • On-site

Pinnacle Bank/Bank of Colorado
See more jobs at Pinnacle Bank/Bank of Coloradoexternal

$15.75 - $20.25/hr

Full-time

Re-posted 5 days ago

Job description

Description
GENERAL SUMMARY:
The Customer Support Representative is responsible for providing customer service and technical support for online banking customers via phone, chat and email. The position works under the direction of the Customer Support Supervisor(s) and follows established policies and procedures.
RESPONSIBILITIES AND DUTIES:
  1. Help customers with various tasks such as answering account questions, balancing statements, investigating customer inquiries, resolving problems, Debit Card issues, deposit item returns, overdraft product choices, account maintenance and other duties as needed.
  2. Stay informed of personal and business banking products, services and rates for different charters and markets. Keep up to date and knowledgeable of all banking regulations, procedures and bank policies relevant to the job role.
  3. Listen to customer needs; educate and suggest products such as Online Banking, Bill Pay and Mobile Banking.
  4. Correctly input or verify customer information into database; start or complete proper request forms and procedures to help customers.
  5. Ability to keep regular and reliable attendance with the ability to work FLEXIBLE hours, including weekends.
  6. Perform any other duties assigned. 
 
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of Fiserv internet banking software and general banking operations.
  • Ability to communicate effectively with management, customers, and co-workers.
  • Ability to pay close attention to detail and work with a high degree of accuracy.
  • Ability to meet deadlines and work independently.
  • Ability to assist others within the department.
  • Skills in problem solving.
  • Ability to make sound decisions using information at hand.
 
EDUCATION AND EXPERIENCE:
  • High school graduate or equivalent
  • 1 year of customer service or banking experience. 

PHYSICAL REQUIREMENTS:
 
 
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.  

More detailsThis Full-Time in-person position involves providing inbound customer support services for a growing community bank. A performance incentive plan is offered, along with hybrid work options available after six months of employment. Department hours are weekdays from 8:00 AM to 8:00 PM, and weekends from 8:00 AM to 5:00 PM. Bilingual candidates encouraged to apply.