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Customer Support Engineer Jobs in Sun Prairie, WI

Bruker

Instrument Support Engineer

Madison, WI

$48.60K - $86.50K/yr

In close cooperation with our customers, Bruker is enabling innovation, improved productivity and ... As a Support Engineer, you are responsible to provide first line support to field engineers and ...

Bruker

Instrument Support Engineer

Madison, WI · On-site

$48.60K - $86.50K/yr

In close cooperation with our customers, Bruker is enabling innovation, improved productivity and ... As a Support Engineer, you are responsible to provide first line support to field engineers and ...

Bruker Corporation

Instrument Support Engineer

Madison, WI · On-site

$48.60K - $86.50K/yr

In close cooperation with our customers, Bruker is enabling innovation, improved productivity and ... As a Support Engineer, you are responsible to provide first line support to field engineers and ...

UNAVAILABLE

Instrument Support Engineer

Madison, WI

$48.60K - $86.50K/yr

In close cooperation with our customers, Bruker is enabling innovation, improved productivity and ... As a Support Engineer, you are responsible to provide first line support to field engineers and ...

Bruker

Instrument Support Engineer

Madison, WI

$48.60K - $86.50K/yr

In close cooperation with our customers, Bruker is enabling innovation, improved productivity and ... As a Support Engineer, you are responsible to provide first line support to field engineers and ...

Bruker Corporation

Instrument Support Engineer

Madison, WI · On-site

$48.60K - $86.50K/yr

In close cooperation with our customers, Bruker is enabling innovation, improved productivity and ... As a Support Engineer, you are responsible to provide first line support to field engineers and ...

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Customer Support Engineer information

See Sun Prairie, WI salary details

$37.9K

$76.4K

$105.6K

How much do customer support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support engineer in Sun Prairie, WI is $76,443.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $87,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are popular job titles related to Customer Support Engineer jobs in Sun Prairie, WI? For Customer Support Engineer jobs in Sun Prairie, WI, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Sun Prairie, WI look for? The top searched job categories for Customer Support Engineer jobs in Sun Prairie, WI are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Sun Prairie, WI as of May 2026, with employment types broken down into 73% Full Time, 22% Part Time, and 5% Contract. Highlights an 43% Physical, 7% Hybrid, and 50% Remote job distribution, with an average salary of $76,443 per year, or $36.8 per hour.

Hardware and Software Support Engineer

TrafficCast

Middleton, WI • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Job description

Company Description
Location: Madison, WI (LOCAL CANDIDATES ONLY)
Job Type: Full Time or Consultant to Full Time
Salary: $40k - $50k + Stock Options (depending on skillset)
Company Description
TrafficCast International, Inc. (http://www.trafficcast.com) is a leading company in digital traffic information and service provision.
Based in Madison, WI, with satellite offices in Chicago, Atlanta, Wilmington DE, Irvine CA, and Shanghai, China, TrafficCast provides innovative technology and sophisticated data modeling to provide real-time and predictive traffic information that enhances and enables high performing location based services and dynamic navigation services to TTWN, Sirius XM Satellite Radio, and TV stations. Now covering over 880,000 miles of roadway, Dynaflow™ provides real time and predictive road information derived from GPS tracking data, public sensors and reports of accidents, road works and weather. For the more granular data required by public agencies for planning and operations, TrafficCast developed BlueTOAD™, an advanced wireless device that directly computes travel times and vehicle behaviors from the detection of Bluetooth signals emanating from passing vehicles.
Job Description
Position
Support Engineer
Job Description:
We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products.
You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential.
Skills / Responsibilities
  • Ensure the performance, quality, and responsiveness of products,
  • Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site.
  • Help develop and maintain documentation in process and operational areas of the products
  • Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site.
    • Adding, editing and manipulating sensor pairs, devices and routes
    • Reporting functionality support
  • Gather requirements around functionality and translate those requirements into elegant functional solutions.
  • Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server.
    • Assist client with troubleshooting networking issues which may reside on their network.
    • Monitoring of these devices and services to ensure optimal up-time and reliability.
    • Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues.
  • Keep up to date on the latest industry trends in mobile technologies,
  • Ability to work in a fast-paced, high-effort, dynamic work environment,
  • Fast learner of new and emerging technologies.

Qualifications
  • Minimum 3-years' experience in hardware and software support,
  • Preferred Bachelor's Degree in Computer Science or related field,
  • Experience with networking technologies both hardware and software
  • Familiarity with Git, GitHub, Jira, and Agile development methodologies,
  • Familiarity with continuous integration,
  • Self-motivated with the ability to focus on product delivery,
  • Strong analytical, troubleshooting/problem solving skills,
  • Well organized and ability to document processes.

Additional Information
Competitive compensation and benefits commensurate with experience. Benefits for full-time employees include participation in the Company's retirement plan, bonus, medical, dental, life insurance, LTD/STD, paid vacations/sick day/holidays, and advancement opportunities.
Contact Information and Application Deadline
Please send your resume, including salary history and expectations
TrafficCast International is an equal opportunity employer.

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