ZipRecruiter

Log In

1

Customer Support Associate Jobs in Sun Prairie, WI

Fastenal Company

Sales Support

Sun Prairie, WI · On-site

$16.50 - $21.50/hr

Sales Support 686 Progress Way, Sun Prairie, WI 53590 WI413 Single Customer Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm 10 - 28 hours/week OVERVIEW: Working as Part-time Sales ...

Bankers' Bank

Payment Processing Associate

Madison, WI · On-site

This position provides banker to banker customer support to our community bank partners throughout ... hold an Associate degree or equivalent combination of education and experience sufficient to ...

Jaeckle Distributors

Customer Service Associate

Madison, WI · On-site

$14.50 - $20/hr

Under the direction of the Customer Service Manager, the Customer Service Associate will take ... Would you like an aggressive PTO plan that supports your time off with family and friends? * Do you ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Please note that use of AI-generated responses or third-party support during interviews will be ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Sun Prairie, WI

Customer Support Associate information

See Sun Prairie, WI salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support associate in Sun Prairie, WI is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.45 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Sun Prairie, WI?

The most popular types of Customer Support jobs in Sun Prairie, WI are:

What job categories do people searching Customer Support Associate jobs in Sun Prairie, WI look for?

The top searched job categories for Customer Support Associate jobs in Sun Prairie, WI are:

What cities near Sun Prairie, WI are hiring for Customer Support Associate jobs?

Cities near Sun Prairie, WI with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,508 per year, or $19.5 per hour.

Zuern - Cross Plains/Madison | Showroom & Sales Support

Zuern Building Products Inc

Cross Plains, WI • On-site

$17 - $22/hr

Full-time

Re-posted 24 days ago

Key responsibilities

  • Assist with welcoming customers, organizing the showroom, and managing retail items.

  • Handle accounts receivable, deposits, invoicing, and review and reconcile accounts daily.

  • Support the sales team by responding to customer inquiries, promoting products, and distributing vendor leads.

Job description

Description

 Description

 Zuern Building Products & Design Center is a family-owned and operated building material supplier and design company.  We take pride in our tradition of providing high quality building materials and valuable services to our customers. We are "Building on Service".  


We are currently seeking to fill a full time Showroom and Sales Support role at our Cross Plains/Madison location. This role offers the right candidate the potential to develop new skills with career advancement opportunities. 


Job Summary:

The Showroom & Sales Support associate increases sales, market share, company profitability, customer satisfaction, and employee satisfaction.


Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.


  1. Assisting with the welcoming and functionalities of the store (guest amenities, product & literature samples, stocking of retail items, and organization of showroom)
  2. Responsible for accounts receivable, deposits, and invoicing as well as reviewing and reconciling account receivable daily
  3. Collecting, sorting, distributing, and preparing mail and courier deliveries
  4. Ensuring customer satisfaction is met and exceeded by assisting with customer questions at the store, over the phone or via email, assisting in selling, promoting and marketing Zuern, distributing vendor leads from various platforms, and partnering with the sales team
  5. Monitor, organize, and order office supplies
  6. Assisting the GM in various duties such as facilitating trainings, inventory counts. organizing internal and external events at the store, and other miscellaneous projects

Requirements


  1. Excellent communication skills
  2. Attention to detail
  3. Thoroughness
  4. Organization
  5. Analyzing information
  6. Accounting
  7. PC proficiency
  8. Data entry skills
  9. General math skills


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read, analyze, and communicate effectively with various departments. Ability to respond to common inquiries or complaints from customers and employees.

Mathematical Skills

Ability to apply concepts of basic algebra.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical information in mathematical form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch objects, tools, or controls; and talk or hear. The employee is occasionally required to stand; walk; reach above shoulders; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Apply