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Customer Support Associate Jobs in Prior Lake, MN

MatrixCare

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

The Customer Support Associate I role is a full-time position in the Customer Support Department. In this role, you will receive specialized product and industry training specific to the product you ...

Resmed

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

The Customer Support Associate I role is a full-time position in the Customer Support Department.In this role, you will receive specialized product and industry training specific to the product you ...

MatrixCare

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

The Customer Support Associate I role is a full-time position in the Customer Support Department. In this role, you will receive specialized product and industry training specific to the product you ...

MatrixCare

Customer Support Associate II

Bloomington, MN · On-site

$17.50 - $24/hr

Customer Clinical Support Analyst Home Health & Hospice Clinical Software Support Location: Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health or ...

MatrixCare

Customer Support Associate II

Bloomington, MN · On-site

$17.50 - $24/hr

Customer Clinical Support Analyst Home Health & Hospice Clinical Software Support Location: Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health or ...

Resmed

Customer Support Associate II

Bloomington, MN · Remote

$17.50 - $24/hr

Customer Clinical Support Analyst Home Health & Hospice Clinical Software Support Location: Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health or ...

Collabera

Technical Support Associate

Golden Valley, MN · On-site

Not only are we committed to meeting and exceeding our customer's needs, but also are committed to ... A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate ...

Bio-Techne

Scientific Support Associate

Minneapolis, MN · On-site

$40K - $66K/yr

... Support Associate, SSA) are to respond to incoming technical inquiries and basic complaints by ... Meets with customers via video conference - Teams, Zoom, Webex, etc., as needed. * Addresses ...

Omni Inclusive

Customer Support - II2

Minneapolis, MN · On-site

$17.75 - $22.75/hr

Advise customers on U.S. Treasury financial products, regulations, and forms. * Support account ... Associate degree in business or an equivalent combination of education and experience * Minimum one ...

Alarm.com

Support Operations Associate I

Minneapolis, MN · On-site

$17.75 - $23/hr

Provide exceptional phone-based customer support regarding Alarm.com products and services * Be ... Associate Requirements * Strong customer service orientation and disposition * Interest in ...

Chico's FAS

Support Associate - Soma

Roseville, MN · On-site

$11.41 - $14.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Roseville, MN · On-site

$11.41 - $14.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Alarm.com

Support Operations Associate I

Bloomington, MN · On-site

$17 - $22/hr

Provide exceptional phone-based customer support regarding Alarm.com products and services * Be ... ASSOCIATE REQUIREMENTS * Strong customer service orientation and disposition * Interest in ...

Alarm.com

Support Operations Associate I

Minneapolis, MN

$17.75 - $23/hr

Provide exceptional phone-based customer support regarding Alarm.com products and services * Be ... ASSOCIATE REQUIREMENTS * Strong customer service orientation and disposition * Interest in ...

Alarm.com

Support Operations Associate I

Bloomington, MN · On-site

$17 - $22/hr

Provide exceptional phone-based customer support regarding Alarm.com products and services * Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical ...

Alarm.com

Support Operations Associate I

Bloomington, MN · On-site

$17 - $22/hr

Provide exceptional phone-based customer support regarding Alarm.com products and services * Be ... ASSOCIATE REQUIREMENTS * Strong customer service orientation and disposition * Interest in ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Prior Lake, MN

Customer Support Associate information

See Prior Lake, MN salary details

$12

$20

$29

How much do customer support associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer support associate in Prior Lake, MN is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Prior Lake, MN? The most popular types of Customer Support jobs in Prior Lake, MN are:
What are popular job titles related to Customer Support Associate jobs in Prior Lake, MN? For Customer Support Associate jobs in Prior Lake, MN, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Prior Lake, MN look for? The top searched job categories for Customer Support Associate jobs in Prior Lake, MN are:
What cities near Prior Lake, MN are hiring for Customer Support Associate jobs? Cities near Prior Lake, MN with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Prior Lake, MN as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,727 per year, or $20.5 per hour.

Customer Support Associate I

MatrixCare

Bloomington, MN • On-site

$17.50 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

The Customer Support Associate I role is a full-time position in the Customer Support Department. In this role, you will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your performance and innovation in a healthcare technology company, then MatrixCare is the place for you!
Essential Duties and Responsibilities:
• Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
• Utilize the Salesforce Service Console to log customer cases
• Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
• Utilize internal resources to assist in the prompt resolution of application and technical issues
• Contribute to the maintenance and improvement of the knowledge base
• Escalate calls to higher-level analysts according to defined support processes
• Contribute to the monthly team goals
• Participate in after-hours on-call rotation
Required Knowledge, Skills, and Abilities:

  • Excellent customer service and interpersonal skills
  • Effective problem-solving, analytical, and prioritization abilities.
  • Excellent verbal and written communication skills
  • Technical aptitude with a willingness and ability to learn new technologies and applications
  • Ability to work collaboratively and effectively in a team environment
  • Strong attention to detail and being able to document issues
  • Resolving customer situations with professionalism and urgency.
Education and Experience:
  • Bachelor's degree or relevant workforce experience
  • One to two years of experience in technical support
  • Salesforce experience
  • Experience with Point of Sale or accounting applications a plus
  • Previous experience working remotely or in a distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: 21.95 - 29.10 USD Hourly
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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