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Customer Support Associate Jobs in Powder Springs, GA

Chico's FAS

Support Associate PT-Soma

Atlanta, GA

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate PT-Soma

Atlanta, GA · On-site

$16.25 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Tapestry, Inc.

Sales Support Associate III

Woodstock, GA · On-site

$15.25 - $19.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Woodstock, GA · On-site

$15.25 - $19.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

S.P. Richards

Customer Support Rep/Ntl Acct

Smyrna, GA · On-site

$15.75 - $21.25/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8 ... Education/Experience: Associates degree preferred or equivalent combination of education and ...

S.P. Richards

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8 ... Education/Experience: Associates degree preferred or equivalent combination of education and ...

CBRE

Contract Support Associate - Atlanta, GA

Atlanta, GA · On-site

$59K/yr

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Powder Springs, GA

Customer Support Associate information

See Powder Springs, GA salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer support associate in Powder Springs, GA is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Powder Springs, GA? The most popular types of Customer Support jobs in Powder Springs, GA are:
What job categories do people searching Customer Support Associate jobs in Powder Springs, GA look for? The top searched job categories for Customer Support Associate jobs in Powder Springs, GA are:
What cities near Powder Springs, GA are hiring for Customer Support Associate jobs? Cities near Powder Springs, GA with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,424 per year, or $19 per hour.

IT Support Associate

GIRL SCOUTS OF GREATER ATLANTA INC

Mableton, GA • On-site

$21.54/hr

Full-time

Posted 26 days ago

Job description

JOB SUMMARY

The IT Support Associate provides frontline technical support, troubleshooting, and issue resolution for desktops, laptops, tablets, iPhones, and iPads. This role manages user accounts, device setup, and software licensing in a Microsoft Azure and Intune environment while ensuring compliance and security through Azure Active Directory (Entra ID) and Intune Endpoint Manager. The position supports network connectivity, cloud applications (e.g., Microsoft 365), and delivers excellent customer service across Greater Atlanta's 34-county region. The ideal candidate has strong Microsoft cloud administration and problem-solving skills and thrives in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

Helpdesk Support & Troubleshooting

  • Serve as the first point of contact for technical support, diagnosing and resolving hardware, software, and network-related issues.
  • Provide remote and on-site IT support using tools like ScreenConnect, RustDesk, or QuickAssist.
  • Manage and troubleshoot user accounts and access in Azure Active Directory (Entra ID), Microsoft 365, and related systems.
  • Accurately log, classify, and track incidents, ensuring proper prioritization and documentation.
  • Submit and track warranty repair and replacement requests for devices.
  • Provide technical support for conference room A/V systems, printers, and peripheral devices.
  • Escalate unresolved issues promptly while maintaining ownership and follow-up communication.

Provisioning & Equipment Management

  • Onboard and offboard employees, ensuring proper devices, Intune enrollment, applications, and security configurations are applied.
  • Reimage, configure, and deploy laptops, desktops, and tablets using the best practices of Intune Autopilot and endpoint management.
  • Provision and manage desktop VoIP phones, mobile devices, and cloud-based telephony solutions.
  • Maintain accurate inventory records for IT assets, software licensing, and assigned devices.
  • Ensure endpoint devices comply with Intune compliance policies, updates, and encryption standards.

Operational & Administrative Responsibilities

  • Maintain up-to-date technical skills and proactively learn new Microsoft cloud and security technologies.
  • Provide end-user training on hardware, software applications, and IT best practices.
  • Support IT projects involving Azure AD integrations, Intune deployments, network upgrades, security enhancements, and system migrations.
  • Travel within the 34-county jurisdiction as required (~15%).
  • Occasionally, work on weekends or after hours as needed for critical updates or emergency support.
  • Perform other duties as assigned to support IT operations.

KNOWLEDGE, SKILLS, AND ABILITIES

Required Qualifications

  • Strong customer service and communication skills with a positive, patient, and adaptable attitude.
  • Proven ability to troubleshoot hardware, software, and network connectivity issues effectively.
  • Hands-on experience with Microsoft Intune, Azure Active Directory (Entra ID), and Microsoft 365 administration.
  • Familiarity with Intune compliance, device configuration, and Autopilot enrollment.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Willingness and ability to learn new technologies, security practices, and cloud-based solutions.
  • Must be able to lift and carry up to 50 lbs. and perform physical tasks such as walking, bending, and climbing stairs/ladders.
  • Must be a licensed driver with a reliable, insured vehicle for work-related travel.

Preferred Qualifications

  • Experience supporting Windows, macOS, and iOS devices.
  • Working knowledge of Azure resource groups, conditional access, or endpoint security solutions.
  • Experience supporting network connectivity issues (Wi-Fi, VPN, firewalls, DNS, DHCP).
  • Certifications such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Azure Fundamentals (AZ-900), or CompTIA A+/Network+/Security+.
  • Associate's degree in information technology, Computer Science, or a related field (or equivalent work experience).

*Must successfully complete a criminal, motor vehicle, and credit background check.

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