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Customer Support Associate Jobs in Ottawa, ON (NOW HIRING)

Dollar Tree

Customer Service Associate I

Hamilton, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

Dollar Tree

Customer Service Associate I

Orleans, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

Walmart

(CAN) Stock Unloader Associate

Gatineau, QC · On-site

CA$18.75/hr

Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build ... As part of the team, you help support a positive customer experience and contribute to the store ...

Td

Customer Experience Associate

Ottawa, ON · On-site

KEY ACCOUNTABILITIES CUSTOMER * Create an exceptional customer experience with every customer ... Support the achievement of business objectives by supporting advice goals * Promote products ...

Wipebook Corp.

Be Seen First

Customer Success Associate

Ottawa, ON · On-site

CA$55K - CA$65K/yr

... K-12 customers, and you've got the interpersonal and planning skills to back it up. You have a ... Your proactive support will inspire deeper engagement with our reusable flipcharts and notebooks ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Ottawa, ON

Customer Support Associate information

See Ottawa, ON salary details

$8

$16

$25

How much do customer support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer support associate in Ottawa, ON is $16.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.74 and $19.46 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Ottawa, ON?

The most popular types of Customer Support jobs in Ottawa, ON are:

What are popular job titles related to Customer Support Associate jobs in Ottawa, ON?

For Customer Support Associate jobs in Ottawa, ON, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Ottawa, ON look for?

The top searched job categories for Customer Support Associate jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Customer Support Associate jobs?

Cities near Ottawa, ON with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Ottawa, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $35,120 per year, or $16.9 per hour.

Customer Service Associate I

Dollar Tree

Hamilton, ON

$17.60/hr

Part-time

Re-posted 28 days ago

Dollar Tree rating

4.5

Company rating: 4.5 out of 10

Based on 2,542 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

  • Assist customers with questions and recommendations
  • Manage sales transactions while working assigned cash register
  • Maintain security of cash and protect company assets
  • Keep the store well-stocked, and recover merchandise
  • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
  • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
  • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
  • Other duties as assigned*

Skills and Experience:

  • High school diploma or equivalent is preferred
  • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
  • Ability to follow instructions and interpret operational documents is required
  • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
  • Excellent customer service and relationship management skills are required
  • Strong organizational and communication skills are required
  • Strong problem-solving and decision-making skills are required

The starting pay for this position is $17.60 per hour.

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

Part time1070 Stone Church Rd. E.,Hamilton,Ontario L8W 3K8Operations40227Dollar Tree

What Dollar Tree employees say

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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