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Customer Support Associate Jobs in Oak Ridge, TN

Home Depot

Store Support

Knoxville, TN

$14.25 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Knoxville, TN · On-site

$14.25 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Belk

Support Flex Associate - Turkey Creek

Knoxville, TN · On-site

$14.25 - $18/hr

The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This ...

Belk

Support Flex Associate - Turkey Creek

Knoxville, TN

$14.25 - $18/hr

The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This ...

Traveling with Tasha

Customer Care Associate

Knoxville, TN · On-site

$13.75 - $19/hr

About the job Customer Care Associate Overview We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in ...

Dollar Tree

Customer Service Associate

Lenoir City, TN · On-site

$12.75 - $17.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate

Lenoir City, TN · On-site

$12.75 - $17.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Travelers

Customer Service Associate

Knoxville, TN · On-site

$37K - $61K/yr

Customer Service Associate Taking care of our customers, our communities and each other. That's the ... May support departmental projects and initiatives and take on other developmental opportunities.

Variety Stores LLC

Customer Service Associate

Alcoa, TN · On-site

$12.75 - $17.50/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Variety Stores LLC

Customer Service Associate

Rockwood, TN

$12.75 - $17.50/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Variety Stores LLC

Customer Service Associate

Knoxville, TN · On-site

$12.25 - $16.75/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Big Lots

Customer Service Associate

Rockwood, TN · On-site

$12.75 - $17.50/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Big Lots

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Big Lots

Customer Service Associate

Alcoa, TN · On-site

$12.75 - $17.50/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Big Lots

Customer Service Associate

Rockwood, TN · On-site

$12.75 - $17.50/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Pittsburgh Paints Co.

Store Sales Associate

Farragut, TN · On-site

$17 - $20/hr

The Opportunity The Store Sales Associate is a key member of the US Commercial team and plays an ... This position supports retail and contractor customers by providing product recommendations, color ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Oak Ridge, TN

Customer Support Associate information

See Oak Ridge, TN salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer support associate in Oak Ridge, TN is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.07 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are popular job titles related to Customer Support Associate jobs in Oak Ridge, TN?

For Customer Support Associate jobs in Oak Ridge, TN, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Oak Ridge, TN look for?

The top searched job categories for Customer Support Associate jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Customer Support Associate jobs?

Cities near Oak Ridge, TN with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Direct Support Professional

Evergreen Life Services

Knoxville, TN • On-site

$15.68/hr

Part-time

Retirement

Re-posted 6 hours ago

Evergreen Life Services rating

4.3

Company rating: 4.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • 401(k)
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Tuition assistance
  • Wellness resources

Evergreen is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.
 
 Does the idea of a desk job bore you? Do you want a job that inspires you? A job that gives back to your community? If you answered yes to any of the above, you could be a great fit for a Direct Support Associate at Evergreen Life Services (Evergreen). As a Direct Support Associate, you will help individuals with intellectual and developmental disabilities gain life skills, build confidence and live as independently as possible. You will make a difference every time you come to work..
 
 
Title: Direct Support Professional 
Reports To: Home Manager/Day Program Supervisor
Classification: Part-Time
FLSA Status: Non-Exempt
Created: November 29, 2013
JOB SUMMARY
Responsible for maintaining a healthy, safe, and therapeutic environment for individuals served and following through on their individual care plans.
ESSENTIAL JOB FUNCTIONS
  • Ensure the health and welfare of the individuals served.
  • Assist individuals served with medication and treatment plans as needed.
  • Assist individuals served in the care and cleaning of their homes, including reporting maintenance needs.
  • Assist individuals served with money management, including budgeting, banking, and shopping.
  • Assist individuals served with daily life activities such as meal preparation, reading usage, use of telephone, use of community services (e.g., post office, mass transportation), housekeeping, clothing care, self-care, and personal hygiene.
  • Make food and non-food purchases for the home when requested.
  • Prepare meals.
  • Ensure the maintenance of the home and grounds is done as requested.
  • Complete all required documentation following applicable state agency(ies) and Evergreen Presbyterian Ministries, Inc. policies and procedures. 
  • Implement behavioral and other programs as trained and requested.
  • Assist individuals served with their goals as outlined in their plan of care document(s).
  • Identify potential behavior triggers and defuse or redirect them as needed to ensure the safety and well-being of all involved.
  • Provide transportation for individuals served in the company or personal vehicle as requested, i.e., appointments, activities, etc. 

CORE COMPETENCIES
  • Acting Strategically: Identifies key issues and relationships relevant to achieving goals, and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short and long-term considerations.
  • Championing Customer Needs: provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions.
  • Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message. 
  • Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others.
  • Prioritizing and Organizing Work: Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.

QUALIFICATIONS/EXPERIENCE/JOB KNOWLEDGE
  • Effectively read, write, and communicate verbally in English and must be able to read and understand instructions, perform record-keeping, and write reports.
  • Valid driver’s license—which meets Evergreen requirements for insurance purposes and proof of liability coverage if a vehicle is owned—is preferred.
  • Meet and maintain all requirements of the applicable state agency(ies), including good standing with the state abuse and neglect registry.
  • Submit to and pass a drug screen and criminal background check.
  • Ability to utilize basic computer skills (e.g., data entry, approving timesheets, etc.).
  • Prior experience as a direct support worker or in a caregiving capacity.
  • Must be at least 18 years of age (non-driver) or 21 years of age (driver).

PHYSICAL REQUIREMENTS
  • Constantly moves about to coordinate work.
  • Regularly moves and positions objects weighing up to 50 pounds while assisting individuals served in the home, workshop, or job site.
  • Regularly assist individuals served physically by lifting and positioning them as appropriate.
  • Constantly be alert and aware of the needs of individuals served.
  • Occasionally exposed to viruses and infectious conditions.

Reasonable accommodations may be made to enable individuals with disabilities or medical conditions to perform the essential functions.
 
SUPERVISORY RESPONSIBILITIES
  • Will not supervise.

SPECIAL REQUIREMENTS
  • Represent Evergreen in public in a fashion that would reflect the credibility and professionalism of the organization.
  • Desire to work with people with disabilities and enhance their quality of life.
  • Function successfully in stressful situations.
  • Demonstrate high moral standards to be a positive role model for individuals served.
  • Complete all orientation and on-the-job training before starting work.
  • Work assigned shifts as required by management.
  • Attend all training classes as required.
  • Other characteristics of a successful DSP include but are not limited to the following characteristics: patience and composure, effective communication, dependability, effective interpersonal skills, awareness and attention to detail, advocacy, etc. 

SKILLS AND ABILITIES
  • Working knowledge of Microsoft Windows and Office applications.
  • Working knowledge of Google Workspace.
  • Aptitude to learn other software programs as required for this position.

EMPLOYMENT VARIABLES
  • Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.
  • Must pass a drug screen and criminal background check.
  • Must be able to work a flexible schedule, which includes all shifts, including nights, days, and weekends.

WORKING ENVIRONMENT
  • May be required to work in a variety of settings and environments, both indoors and outdoors.

What Evergreen Life Services employees say

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