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Customer Support Associate Jobs in Franklin, TN (NOW HIRING)

ABB

RDC Customer Support

Mount Juliet, TN

$17 - $23/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Abb Holdings Inc

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Abb Holdings Inc

RDC Customer Support

Mount Juliet, TN · On-site

$16 - $20.50/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Tory Burch LLC

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$16 - $20.50/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Tory Burch

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

chicosfas

Support Associate - Chico's

Franklin, TN · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Franklin, TN · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Franklin, TN · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Franklin, TN · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Chico's

Nashville, TN · On-site

$16.50 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Mount Juliet, TN

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Franklin, TN · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Murfreesboro, TN

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Franklin, TN

Customer Support Associate information

See Franklin, TN salary details

$11

$19

$28

How much do customer support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer support associate in Franklin, TN is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.79 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Franklin, TN?

The most popular types of Customer Support jobs in Franklin, TN are:

What are popular job titles related to Customer Support Associate jobs in Franklin, TN?

For Customer Support Associate jobs in Franklin, TN, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Franklin, TN look for?

The top searched job categories for Customer Support Associate jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Customer Support Associate jobs?

Cities near Franklin, TN with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Franklin, TN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,114 per year, or $19.8 per hour.

Remote Customer Support Associate | Online | Work From Home | Weekly Pay

Globe Life American Income Division

Murfreesboro, TN • On-site, Remote

$12.75 - $17.75/hr

Full-time

Medical, Life

Posted 5 days ago

Job description

Remote Customer Support Associate / Online / Work From Home / Weekly Pay
Company: AO | Globe Life
Location: 100% Remote - United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Prior Insurance Experience Required
Training: Comprehensive Virtual Training & Mentorship ProvidedBuild a Remote Career Helping Working Families
Are you looking for a work-from-home customer support opportunity where you can help people, build professional skills, and create long-term career growth?
AO is seeking motivated, service-oriented individuals to join our growing team as Remote Customer Support Associates. You'll work virtually with individuals and families, answering questions, explaining available benefits, assisting with enrollment, and providing ongoing client support.
Since 1951, our organization has helped serve working families through life, accident, and supplemental health insurance benefits.
No prior insurance experience is required. We provide structured training, mentorship, licensing guidance, and ongoing professional development.
• 100% Remote / Work From Home
• Flexible Schedule
• Weekly Performance-Based Pay + Bonuses
• Qualified Leads Provided - No Cold Calling
• Training & Mentorship Provided
• Career & Leadership Advancement OpportunitiesWhat You'll Do
As a Remote Customer Support Associate, you'll provide professional support throughout the client experience.Key Responsibilities
  • Connect with clients through scheduled Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Educate clients in clear, easy-to-understand language
  • Help determine which available options may fit individual needs
  • Assist clients with applications and enrollment
  • Provide ongoing customer service and policy support
  • Assist with policy reviews and beneficiary updates
  • Maintain accurate client records and follow-up communication
  • Build long-term relationships through professional, responsive service
  • Participate in ongoing virtual training, coaching, and professional development
Why Join AO?
🏠 100% Remote Work
Work from home while connecting with clients and your team through virtual technology.
📞 Qualified Leads Provided
Spend your time helping individuals who have requested information about available benefits.
No traditional cold calling and no purchasing leads.
💰 Weekly Pay + Performance Bonuses
Compensation opportunities include:
  • Weekly commission-based pay
  • Performance bonuses
  • Uncapped earning potential
  • Renewal and residual income opportunities
  • Leadership compensation opportunities

This is a performance-based opportunity rather than a guaranteed hourly or salaried position. Individual earnings vary based on production and results.
⏰ Flexible Scheduling
Build a schedule that supports your personal priorities while maintaining the consistency and accountability necessary for success.
🎓 Training & Mentorship
New representatives receive access to:
  • Virtual onboarding
  • Licensing guidance
  • Product and benefits training
  • Customer service development
  • One-on-one mentorship
  • Weekly coaching
  • Leadership development
📈 Career Advancement
AO promotes from within and provides opportunities to advance into training, mentorship, team leadership, and management based on performance and professional development.Benefits & Professional Support
Qualifying representatives may have access to:
  • Health insurance reimbursement program
  • Company-supported life insurance
  • Accidental death benefit coverage
  • Renewal and residual income opportunities
  • Leadership development programs
  • Professional recognition programs
  • Retirement planning opportunities
  • Incentive travel and company recognition events
Who We're Looking For
You may be a strong fit if you have:
  • Excellent communication and active-listening skills
  • A customer-focused, service-oriented mindset
  • Positive and professional attitude
  • Strong organizational and time-management skills
  • Self-motivation and personal accountability
  • Ability to learn quickly and accept coaching
  • Comfort working independently from home
  • Basic computer and virtual communication skills
  • Desire to grow professionally and take on greater responsibility

Experience in customer service, call centers, administrative support, retail, hospitality, healthcare, banking, education, military service, client relations, or sales is helpful but not required.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be physically located in the United States
  • Be legally authorized to work in the United States
  • Have a computer or laptop with webcam and microphone
  • Have reliable high-speed internet
  • Maintain a quiet, professional workspace
  • Be comfortable using Zoom and online technology
  • Be willing and able to obtain any required state Life & Health Insurance License

Licensing guidance is provided.About AO
AO is part of the Globe Life family and serves working families, including members of labor unions, credit unions, associations, veterans, and their families.
Our culture emphasizes service, integrity, mentorship, accountability, and professional growth. We believe motivated individuals should have the opportunity to develop their skills, increase their earning potential, and advance based on performance.Virtual Interview Process
Qualified applicants will complete a brief career overview to learn more about the position, compensation structure, licensing requirements, training, and advancement opportunities.
Candidates interested in moving forward will then have the opportunity to participate in a live Zoom interview with our hiring team.Ready to Start Your Remote Career?
If you're looking for an entry-level remote customer support career where you can help families, receive professional training, enjoy flexibility, and build long-term earning and advancement potential, we'd love to hear from you.
Apply today to be considered for our Remote Customer Support Associate opportunity.Work From Home. Support Families. Develop Your Skills. Build Your Future.

Apply