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Customer Support Associate Jobs in Naperville, IL

FriendHealth

Customer Support Representative

Chicago, IL · On-site

$18.04/hr

Associate's degree or some college coursework preferred. * Completion of medical terminology class preferred. * Bilingual in Spanish preferred * 1-3 years of customer support experience in a high ...

Pasona NA

Operation Support Associate

Itasca, IL · On-site

$28 - $30/hr

Minimum 1 year of experience in manufacturing customer service experience or supply chain ... Support sales team with logistics quotes, shipment coordination, inventory reports, supplier ...

YCharts

Customer Success Associate I

Chicago, IL · On-site

$55K - $65K/yr

The Position We're looking for a Customer Support Associate I to join our Customer Success team. This is an entry level position that puts you on the frontlines of support - allowing you to dive in ...

New

YCharts Inc

Customer Success Associate I

Chicago, IL · On-site

$55K - $65K/yr

The Position We're looking for a Customer Support Associate I to join our Customer Success team. This is an entry level position that puts you on the frontlines of support - allowing you to dive in ...

YCHARTS INC

Customer Success Associate I

Chicago, IL · Hybrid

$55K - $65K/yr

The Position We're looking for a Customer Support Associate I to join our Customer Success team. This is an entry level position that puts you on the frontlines of support - allowing you to dive in ...

New

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Associate's or Bachelor's degree. * Experience supporting HVAC, Building Automation, or Fire Safety customers. * SAP experience. * Salesforce experience. Key Technologies * SAP * Salesforce CRM * ...

Tapestry, Inc.

Sales Support Associate III

Schaumburg, IL

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Rosemont, IL · On-site

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate I

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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Showing results 41-60

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Naperville, IL

Customer Support Associate information

See Naperville, IL salary details

$12

$19

$28

How much do customer support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer support associate in Naperville, IL is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Naperville, IL?

The most popular types of Customer Support jobs in Naperville, IL are:

What are popular job titles related to Customer Support Associate jobs in Naperville, IL?

For Customer Support Associate jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Naperville, IL look for?

The top searched job categories for Customer Support Associate jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Customer Support Associate jobs?

Cities near Naperville, IL with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,572 per year, or $20 per hour.

Customer Support Representative

FriendHealth

Chicago, IL • On-site

$18.04/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

JOB SUMMARY
The Customer Support Representative (CSR) is responsible for answering incoming calls from patients and assisting with appointment scheduling at Friend Health- HRDI. This role requires professionalism, attention to detail, and a strong commitment to delivering high-quality service to patients in a fast-paced healthcare setting.
Schedule:
This is a full-time, onsite position. Standard hours are Monday through Friday, 8:00 AM to 5:00 PM, with rotating Saturdays from 8:00 AM to 12:00 PM. Flexibility for occasional schedule adjustments based on call volume or coverage needs is required.
JOB DUTIES

  • Answer incoming calls and schedule clinic appointments for new, return, and referred patients.
  • Enter and retrieve data quickly and accurately in automated scheduling systems.
  • Maintain detailed and accurate call logs and reports.
  • Demonstrate effective telephone techniques and excellent interpersonal skills.
  • Manage call durations and prioritize tasks independently.
  • Handle conflicts and sensitive situations with tact and professionalism.
  • Participate in team meetings and training sessions as needed.
  • Apply AIDET and LEAST models for superior customer service delivery.
  • Screen callers appropriately and escalate emergency situations as necessary.
  • Adjust work schedules as needed based on call volume.
QUALIFICATIONS
  • High School Diploma or equivalent required; Associate's degree or some college coursework preferred.
  • Completion of medical terminology class preferred.
  • Bilingual in Spanish preferred
  • 1-3 years of customer support experience in a high-volume setting, ideally within healthcare.
  • Proficient in handling computer systems and typing at least 35 WPM.
  • Strong communication and interpersonal skills.
  • Effective problem-solving and time management.
SMART GOALS
  • Maintain an average handle time under 5 minutes
  • Maintain a minimum of 90 calls daily
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
  • Normal work conditions with no routine exposure to blood or body fluids (OSHA Category III).
  • Risk of exposure to TB due to extensive patient contact.
  • Regular use of computers, phones, and other electronic system
COMPENSATION & BENEFITS
Hourly Rate: $18.04
Comprehensive Benefits Package, including:
  • Medical, Dental, and Vision Coverage
  • Paid Time Off (PTO) & Holidays
  • 403b Retirement Plan
  • Professional Development Opportunities
  • Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:
There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.
Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.
Join Our Team
At Friend Family Health Center, we're more than a workplace - we're a mission-driven community of care. We strive to deliver high-quality, compassionate services to every patient, every time. Join our dynamic team and help us make healthcare more accessible and responsive for everyone we serve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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