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Customer Support Associate Jobs in Naperville, IL

chicosfas

Support Associate - Chico's

Deer Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Wheaton, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Orland Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Orland Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Oak Brook, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Wheaton, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Wheaton, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Deer Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Oak Brook, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Orland Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Wheaton, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Chicago, IL · On-site

$17.05 - $21.30/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Orland Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Deer Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Wheaton, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Naperville, IL

Customer Support Associate information

See Naperville, IL salary details

$12

$19

$28

How much do customer support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support associate in Naperville, IL is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Naperville, IL?

The most popular types of Customer Support jobs in Naperville, IL are:

What are popular job titles related to Customer Support Associate jobs in Naperville, IL?

For Customer Support Associate jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Naperville, IL look for?

The top searched job categories for Customer Support Associate jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Customer Support Associate jobs?

Cities near Naperville, IL with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,572 per year, or $20 per hour.

Customer Support Representative

Calculated Hire

Chicago, IL • On-site

$16.50 - $22.50/hr

Other

Posted 4 days ago

Job description

Business Service Center – Customer Support Representative Openings


Job Summary

The Business Service Center Service team is focused on delivering an exceptional experience to business clients and internal partners. This role supports a variety of Treasury Management products and services and serves as a primary point of contact for questions, troubleshooting, issue resolution, and client education.


The ideal candidate is customer focused, comfortable working in a fast-paced environment, and able to take ownership of client needs from initial contact through resolution.


Key Responsibilities

  • Respond to inbound inquiries from business clients and internal partners regarding Treasury Management products and services
  • Provide support for products such as Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination
  • Research and resolve client questions and issues using internal systems, resources, and documentation
  • Take ownership of client issues from initial contact through final resolution
  • Escalate more complex issues to the appropriate internal teams when needed
  • Handle inbound call volume while maintaining a high level of professionalism and customer service
  • Educate clients and internal partners on available products, system functionality, and best practices
  • Maintain knowledge of relevant products, processes, policies, procedures, and systems
  • Document client interactions and resolutions accurately
  • Perform additional operational and customer support responsibilities as needed

Required Qualifications

  • 1+ year of customer service, client support, operations, or related professional experience
  • Strong verbal and written communication skills
  • Comfortable speaking with clients over the phone and handling a consistent inbound call volume
  • Strong computer skills and ability to learn multiple systems
  • Strong problem-solving, attention to detail, and organizational skills

Preferred Qualifications

  • Previous banking, financial services, or business client support experience
  • Experience supporting commercial banking, Treasury Management, cash management, deposit operations, credit card services, or similar financial products
  • Previous experience working with business or commercial customers
  • Prior call center, customer service, clerical, data entry, or operations experience
  • Associate's or Bachelor's degree


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