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Customer Support Associate Jobs in Milton, ON (NOW HIRING)

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Customer Support Associate information

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Milton, ON?

The most popular types of Customer Support jobs in Milton, ON are:

What job categories do people searching Customer Support Associate jobs in Milton, ON look for?

The top searched job categories for Customer Support Associate jobs in Milton, ON are:

What cities near Milton, ON are hiring for Customer Support Associate jobs?

Cities near Milton, ON with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Milton, ON as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Clerical Support Associate Paediatric Outpatient Clinic

Humber River Health

Toronto, ON

CA$29.97 - CA$31.02/hr

Full-time, Part-time

Re-posted 2 days ago

Job description

Position ProfileHumber River Health. Tomorrow's Healthcare, Today. Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers. Hennick Humber Hospital is North America's first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time. These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families. This transformation has been made possible through the dedication of Humber's staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow's Healthcare, Today. 

Right now we are looking for a Clerical Support Associate to work with our Paediatric Outpatient Clinic.

Employment Status: Temporary Part-time Duration: December 2026Hours of Work: Monday - Sunday, Days/EveningsLocation: Humber River Health, Willson Site Labour Group: Teamsters ClericalReporting Relationship: Manager, Paediatrics & NICUHourly Rate: $29.966 - $31.016 

Position Responsibilities:

  • Provides excellent reception/customer service, patient processing and maintenance of patient records. This includes registration of patients to the out-patient services as well as booking/editing of patient appointments.
  • Maintains/supports all clerical and communication functions in the out-patient services.
  • Logging, maintaining and collection of statistics.
  • Other related duties as required

 Qualifications:

  • Must be a high school graduate or equivalent.
  • Completed secretarial and medical terminology courses preferred.
  • Knowledge of medical terminology is required.
  • Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
  • Computer skills required, keyboarding 40 wpm required.
  • Meditech computer experience is required.
  • Community-wide scheduling experience required.
  • Must have excellent communication skills, both verbal and written.
  • Excellent customer service skills required.
  • Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations.
  • Ability to work independently with minimum supervision, as well as in a team environment.
  • Excellent attendance and discipline free record required.
  • An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

 

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement.  We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect. Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do - and to address systemic barriers - we foster a culture where everyone feels respected, valued and empowered to contribute. We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care. As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground. Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially. This position is being posted in response to an existing vacancy at Humber River Health.Employment Type: OTHER

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