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Customer Support Associate Jobs in High Point, NC

Excelgens

Customer Support / Operations Associate

Greensboro, NC · On-site

$15.25 - $20.75/hr

Maintain accurate records of support activities and documentation. * Assist with software configuration, account setup, and user onboarding. * Deliver excellent customer service while ensuring timely ...

New

chicosfas

Support Associate - Soma

Winston Salem, NC

$15.75 - $20.25/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Soma

Winston Salem, NC · On-site

$15.75 - $20.25/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Chico's

Greensboro, NC · On-site

$16.50 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Winston Salem, NC · On-site

$15.75 - $20.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Greensboro, NC · On-site

$16.50 - $21.25/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in High Point, NC

Customer Support Associate information

See High Point, NC salary details

$10

$17

$25

How much do customer support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer support associate in High Point, NC is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in High Point, NC? The most popular types of Customer Support jobs in High Point, NC are:
What are popular job titles related to Customer Support Associate jobs in High Point, NC? For Customer Support Associate jobs in High Point, NC, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in High Point, NC look for? The top searched job categories for Customer Support Associate jobs in High Point, NC are:
What cities near High Point, NC are hiring for Customer Support Associate jobs? Cities near High Point, NC with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,145 per year, or $17.9 per hour.

Customer Support / Operations Associate

Excelgens

Greensboro, NC • On-site

$15.25 - $20.75/hr

Other

Posted 3 days ago

New

Job description

Client Service Delivery Analyst (Contract)
Responsibilities
  • Support Board Portal software via email and telephone.
  • Assist with mandatory Multi-Factor Authentication (MFA) migration activities.
  • Provide user training and respond to questions in a timely manner.
  • Assist in gathering business and system requirements.
  • Prepare operational and user documentation.
  • Promote new product features, enhancements, and platform capabilities.
  • Collaborate with Product and Engineering to identify and implement solutions.
  • Support a variety of time-sensitive projects and software-related requests.
  • Troubleshoot software issues and provide effective resolutions.
  • Maintain accurate records of support activities and documentation.
  • Assist with software configuration, account setup, and user onboarding.
  • Deliver excellent customer service while ensuring timely issue resolution.
  • Utilize strong communication and problem-solving skills to support software applications.
  • Work independently while effectively managing multiple priorities in a fast-paced environment.
Qualifications
  • Excellent written and verbal communication skills.
  • Strong interest in working with software applications and technology.
  • Previous customer-facing or technical support experience preferred.
  • Experience supporting software products or SaaS applications.
  • Strong problem-solving, collaboration, and organizational skills.
  • Ability to multitask and work independently.
  • Reliable, detail-oriented, and able to perform well under pressure.
  • Eager to learn new tools, technologies, and business processes.
  • Experience with MFA, user training, technical documentation, or software support is a plus.

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